Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mel Science service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Mel Science: Easy Method
What is Mel Science
Mel Science is a subscription service that delivers hands-on science kits and complementary AR/VR and video lessons aimed at children and families. Kits are offered as monthly subscriptions or one‑time bundles and the service includes a companion app for lessons and interactive content.
How to cancel Mel Science
- On the web (recommended): Sign in to your MEL Science account on the website and follow the subscription management or cancellation option. A cancellation must be confirmed by MEL Science (you should receive a confirmation email). Subscriptions debited before MEL receives and confirms cancellation will be processed as normal; payments for properly cancelled orders will be refunded according to MEL Science terms. For the official terms see MEL Science Terms & Conditions (Canada).
- On mobile (App Store / Google Play): If you subscribed through Apple or Google, you must cancel through your Apple ID or Google Play account. MEL Science cannot cancel or refund subscriptions purchased through the app stores; refunds and cancellations are handled by Apple or Google via their own procedures. For MEL’s general app/store policy see Melba.app terms.
- By post (official correspondence): If you need to send formal correspondence, address it to MEL Science’s registered/correspondence office and consider sending by registered mail so you have proof of delivery. See the Address section at the end of this guide.
What happens when you cancel
When MEL Science confirms a cancellation, your recurring billing should stop for subsequent shipments. Any subscription charges processed before the cancellation was received are normally not reversed unless MEL Science’s refund policy or credit procedures apply. Access to any digital content or app features included with active subscriptions may end at the time specified in MEL’s terms or when the paid period expires. MEL Science’s handling of your account data and retention follows their terms; contact MEL Science customer support if you need specific account-deletion or data-retention information.
Will I get a refund?
Web subscriptions: If your cancellation is properly received and confirmed by MEL Science, payments for orders that were correctly cancelled will be refunded in accordance with MEL Science’s terms. Defective or damaged kits must be reported on the day you receive them and returned unused within two weeks of shipment following customer‑service instructions; the consumer normally covers return shipping. Once MEL Science confirms the defect, they will refund the kit cost or waive the charge, including the delivery fee (per MEL Science’s terms).
App Store / Google Play: Refunds for subscriptions or purchases made via the Apple App Store or Google Play are handled solely by Apple or Google, under their own refund policies; MEL Science cannot directly control those refunds. If you purchased through a store, follow Apple’s or Google’s refund and cancellation processes.
Mel Science plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| MEL Chemistry / MEL Physics / MEL STEM - Monthly | C$44.90/month | Monthly (plus CAD $1.90 shipping) | 1 kit per month, includes all components, AR/VR app access |
| Prepaid subscription - 6 months | C$359 total | 6 months | Approx. C$59.83/month; includes 2 - 3 experiments/month, VR and video lessons |
| Prepaid subscription - 12 months | C$561.60 total | 12 months | 12 kits over the year (~C$46.80/month), three months free |
| Bundle - 6‑kit package (Chemistry or Physics & Math or STEM) | C$479.90 one‑time | One‑time | 6 kits, reusable glassware; ideal for new customers, VR not included |
| Bundle - Mixed course 3‑kit bundle | C$249.90 one‑time | One‑time | 3 kits (Physics and STEM), includes app access; VR not included |
Your consumer rights in Canada
Under Canadian consumer protection laws you may have statutory cancellation or “cooling‑off” rights for certain online purchases (commonly 14 days in many jurisdictions), but the precise rules depend on the province/territory and the nature of the purchase. MEL Science’s published terms describe their cancellation and refund practices but do not explicitly replace any statutory rights you may have. If MEL Science’s policy does not address your situation, you can raise the issue under applicable provincial consumer-protection law, or contact your payment provider or bank about disputing charges. For firm-specific guarantees, independent reviews note a “100% happiness guarantee” may apply to the first box only; check the exact terms before relying on that for refunds.
Customer experiences
Public reviews show a mix of positive and negative experiences. Many customers praise the educational value, engaging experiments, durable materials and helpful parental content, and some report satisfactory customer service. Negative reports commonly involve being billed after attempted cancellation, missing parts or incomplete shipments, difficulties obtaining refunds, and app-related problems such as crashes or confusing interfaces. Sources for these summaries include public review platforms where both praise and complaints are posted; consider reviewing recent feedback before making decisions.
Documentation checklist
- Order number(s) and subscription ID
- Account email used to subscribe
- Screenshot or copy of the cancellation confirmation email (if received)
- Dates and times of cancellation attempts and any automated receipts
- Photos of defective or damaged kits and shipping labels, plus shipment date and tracking number
- Payment receipts or bank/credit card statements showing charges
- Any correspondence with MEL Science or the app stores (support tickets, replies)
Common mistakes
Users frequently assume a cancellation is complete before receiving written confirmation - always wait for MEL Science’s confirmation email. Another common error is trying to cancel a subscription through the MEL website when the subscription was purchased through Apple or Google; store purchases must be cancelled through the app store. People also sometimes fail to report damaged kits on the same day of receipt or miss the two‑week return window for defective items, which can jeopardize a refund. Finally, using multiple emails or accounts can complicate support; keep your account and payment details clear and consistent.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (MEL Science account) | Refunds possible if cancellation is properly received and confirmed; refunds for cancelled orders per MEL terms | Low - Moderate: cancellation via account is straightforward but requires confirmation email |
| App Store / Google Play | Refunds handled by Apple or Google under their policies; MEL cannot directly issue refunds for store purchases | Variable: depends on store rules and timing; may be Moderate - High to obtain refund |
| Registered/postal correspondence to company office | Refunds follow MEL Science terms once cancellation is processed; method provides formal proof of notice | High: slower, requires proof of delivery and follow-up |
After cancelling
After you cancel, keep the confirmation email and any documentation proving the cancellation date. Monitor bank or card statements for any continuing charges and contact MEL Science support if you see unexpected billing; if charges persist, contact your card issuer to dispute unauthorised or incorrect charges. For reference, review MEL Science’s terms here: MEL Science Terms & Conditions (Canada). If you cancelled through an app store, use Apple’s or Google’s support pages to request refunds or review subscription status: Apple: cancel subscriptions and Google Play: cancel subscriptions. If you need to escalate, consider lodging a complaint with your province’s consumer protection office or small-claims court as appropriate.
Address
MEL Science Limited, c/o PKF Littlejohn, 15 Westferry Circus, Canary Wharf, London, United Kingdom, E14 4HD