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I hereby notify you of my decision to terminate the contract relating to the Melt Stories service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Melt Stories: Easy Method
What is Melt Stories
Melt Stories (often presented alongside MELT On Demand) is a subscription-based streaming service that offers instructional video content through an app. In Canada the publicly listed subscription options are the MELT On Demand monthly and annual plans available via the App Store.
How to cancel Melt Stories
There is no public, formal cancellation flow published by Melt Stories. If you need to cancel, you should attempt to contact the company directly and also check the app store through which the subscription was purchased. Below are step-by-step actions to try, ordered by the most direct first.
- Check your purchase source: if you subscribed through the Apple App Store, open your Apple ID subscriptions (Settings > your name > Subscriptions) and cancel the MELT On Demand subscription there.
- If the subscription was billed directly by Melt Stories or you cannot cancel via the App Store, email the company (use any support address shown in the app or on their website) requesting cancellation and include your account email, subscription name, and transaction details.
- If email fails or you receive no response, use the website contact form (if available) or send a registered postal letter to the company’s registrant country address (see Address section below) requesting cancellation and keep proof of sending.
- Keep copies/screenshots of your cancellation request and any confirmation you receive. If you used the App Store and still get billed, contact Apple Support with your subscription transaction ID.
What happens when you cancel
When you cancel a subscription, cancellation usually prevents the service from auto-renewing at the end of the current billing period. You typically retain access to the paid features until the end of that period (e.g., until the monthly or annual term expires) rather than losing access immediately. Renewal charges should stop after the current term unless the cancellation was not processed correctly.
Account data and profile information are handled according to the provider’s privacy policy; cancellation does not necessarily delete your account or personal data. If you want data deletion, request it explicitly when you cancel and retain copies of your request and any response.
Will I get a refund?
Refunds for digital subscriptions depend on where the purchase was made and the provider’s policies. If you subscribed through the Apple App Store, Apple handles refund requests and their decision is governed by Apple’s refund process. If you subscribed directly with Melt Stories, refunds are at the company’s discretion unless a consumer protection rule or the provider’s stated terms require otherwise.
Common exceptions that sometimes result in refunds include billing errors, duplicate charges, or services not delivered as described. If you believe you are owed a refund, contact the company first, then contact the payment processor (Apple, your bank, or card issuer) if you don’t get a satisfactory response.
Melt Stories plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| MELT On Demand Subscription (monthly) | C$17.99 | Monthly | Access to MELT On Demand streaming video library via app |
| MELT On Demand Subscription (annual) | C$179.99 | Annual | Full-year access to MELT On Demand streaming video library via app |
Your consumer rights in Canada
Consumer protection in Canada is primarily governed by provincial and territorial consumer protection laws together with federal statutes such as the Competition Act. These laws require clear disclosure of pricing and renewal terms and prohibit misleading representations. Remedies for unfair practices vary by province but can include orders for refunds or remediation where services are misrepresented or not delivered.
If a subscription was purchased through a third party (for example, Apple’s App Store), the app store’s refund and dispute processes typically control the immediate remedy. You can also file a complaint with your provincial consumer protection office or contact the Competition Bureau if you believe there has been a deceptive practice. Keep documentation of all communications, receipts, and screenshots to support any complaint.
Customer experiences
Public reports and user accounts indicate mixed experiences. Some users successfully cancel and resolve billing by managing subscriptions directly through the App Store or by receiving a prompt reply from company support. Other users report difficulty finding clear cancellation instructions and delays in receiving confirmation or refunds when they contact the company directly.
Because official cancellation steps from Melt Stories are not widely published, experiences often depend on whether the subscription was processed by the App Store or directly by the provider and on the responsiveness of the company’s support channels.
Documentation checklist
- Account email and username used with Melt Stories or MELT On Demand
- Receipt or invoice showing the subscription charge and transaction ID
- Date(s) of subscription and any renewal charges
- Screenshot(s) of subscription status in the app or App Store
- Copies of emails or messages you send/receive regarding cancellation
- Bank or card statements showing the charge (for disputes or chargebacks)
Common mistakes
A frequent mistake is assuming deleting the app cancels the subscription - it does not. Subscriptions purchased through the App Store must be cancelled in your Apple ID subscription settings. Another common error is not saving confirmation of cancellation; without proof, it can be harder to resolve later charges. Some users also contact the wrong support channel (for example, in-app feedback instead of billing support) and experience delays. Finally, waiting too long to dispute charges can reduce options for refunds or chargebacks, so act promptly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Melt Stories directly (email or website contact form) | Possible, depends on company policy and timing | Medium |
| Cancel via Apple App Store (if purchased through App Store) | Refunds handled by Apple; cancellation prevents future renewals | Low |
| Payment provider or card issuer (refund/chargeback) | Possible in cases of unauthorized or erroneous charges | Medium - High (may require documentation) |
After cancelling
After you cancel, monitor your bank or card statements to ensure no further renewals occur. Keep all confirmation emails and screenshots in case you need to dispute any future charges. If you do not receive a timely response from the company, escalate to the payment provider (Apple Support or your card issuer) and consider filing a complaint with your provincial consumer protection office.
Helpful links: Apple subscription management and refund information are available at Apple Support; general consumer protection guidance is available from the Government of Canada and the Competition Bureau. Use these resources to manage App Store subscriptions and to learn how to file a consumer complaint in your province.
Apple subscription help (manage subscriptions): https://support.apple.com/en-ca/HT202039
Apple report a problem / request a refund: https://support.apple.com/en-ca/HT204084
Competition Bureau (consumer information): https://www.competitionbureau.gc.ca
Government of Canada - Consumer Affairs: https://www.canada.ca/en/services/finance/consumer-affairs.html
Address
Melt Stories, France