Cancellation Mentorbox: Easy Method

What is Mentorbox

Mentorbox is a subscription service offering "videobooks" - summarized video and audio lessons, worksheets, and related learning materials - from a variety of self-improvement and business authors and speakers. It is delivered as a digital subscription that renews automatically until cancelled.

How to cancel Mentorbox

Cancellation steps depend on how you originally subscribed (directly via the Mentorbox website, or through Apple/Google app marketplaces). If you subscribed directly on the web, Mentorbox asks that you contact their support to cancel; if you subscribed through the App Store or Google Play you must use the respective marketplace's cancellation procedure.

• Web subscription: Email [email protected] or call 1-888-330-5374 to request cancellation. Follow up in writing and keep copies of all communications. Your access continues until the end of the current billing term.
• App Store (iOS): Cancel and request any marketplace refunds through Apple. See Apple's refund/help pages for the process.
• Google Play (Android): Cancel and request any marketplace refunds through Google Play. See Google Play's refund/help pages for the process.
• If you need proof of a mailed notice or a certified-mail requirement applies, send a dated certified/registered letter to: MentorBox, LLC, Attn: Refund Request, C/O 11, Inc., MentorBox, LLC, 500 Sansome Street, San Francisco, CA 94111, USA. Include your MentorBox user name and registered email address.

What happens when you cancel

When a web subscription is cancelled, Mentorbox states access remains active until the end of the current billing term and the subscription will not renew thereafter. Automatic renewal stops for future billing cycles but past charges are not automatically refunded unless the company’s refund policy or applicable law requires it. Cancelled accounts typically retain access to any content available through the active period; after that period your access may be removed. Keep records of cancellation confirmation in case billing problems continue.

Will I get a refund?

Mentorbox’s formal Terms indicate there is generally no prorated refund and refunds are only provided as specified in their refund policy or if required by applicable law. For web subscriptions, refunds are not guaranteed and will depend on the company’s policy and the circumstances. Some third-party summaries advertise a "30-day money-back guarantee" and fast refunds, but that claim appears inconsistent with the formal Terms of Use and is not a confirmed, formal policy - treat such claims cautiously. For App Store or Google Play subscriptions, refunds are handled by Apple or Google under their marketplace rules.

Sources: Mentorbox Terms (example location) tailopez.com (Terms excerpt), and third-party summary noting a 30-day claim paperblog.com.

Mentorbox plans and pricing

Your consumer rights in Canada

As a Canadian consumer you are protected by provincial consumer protection laws that require clear cancellation and refund information and prohibit misleading business practices. There is not a uniform mandatory 14-day withdrawal right for immediately accessible digital content across all provinces, but businesses must provide accurate, non-misleading terms and follow provincial rules. If you purchased through Apple or Google, their marketplace refund mechanisms and protections apply. If Mentorbox will not honour a legitimate cancellation or continues charging after cancellation, you can contact your bank or credit-card issuer to dispute charges and file complaints with provincial consumer protection agencies (for example the BC Consumer Protection Authority or the consumer protection office in your province).

Customer experiences

Public reviews are mixed but many reported experiences are negative: a large number of Trustpilot reviewers left 1-star ratings, citing continued billing after cancellation, difficulty cancelling, and slow or unhelpful customer service. The Better Business Bureau (BBB) shows multiple complaints from customers in Canada and the U.S. reporting billing and cancellation problems. At the same time, some marketing materials and third-party summaries describe a money-back guarantee and fast refunds - claims that, in some cases, appear inconsistent with the formal Terms and with customer reports. Given this pattern, document all cancellation attempts and monitor billing closely.

See examples: Trustpilot listing ca.trustpilot.com and BBB complaints bbb.org.

Documentation checklist

• Account username and registered email address; subscription start date and billing cycle dates.
• Copies/screenshots of subscription confirmation, receipts, and billing statements showing charges.
• Copies of all cancellation requests (email threads, support tickets) and any confirmation from Mentorbox.
• Phone call dates/times and the name of the representative if provided; certified/registered mail receipt if you sent one.
• Bank/credit-card statements showing disputed charges and any correspondence with your bank or card issuer.

Common mistakes

Common errors include assuming cancelling inside an app cancels a web subscription (or vice versa), not keeping written confirmation of cancellation, failing to allow time for the billing cutoff (cancellation must occur before the next renewal date), and relying solely on marketing claims (such as a 30-day guarantee) that are not clearly documented in the formal Terms. Another frequent mistake is not checking bank statements promptly - early detection makes disputes easier. If Mentorbox asks you to send certified mail for certain notices, failing to do so can complicate proof-of-delivery requirements.

Comparative recap

After cancelling

After you cancel, keep monitoring your payment method for any recurring charges and retain all cancellation confirmation records. If you are charged after cancellation, first contact Mentorbox at [email protected] and call 1-888-330-5374; provide your documentation and request a refund. If you do not receive a satisfactory response, contact your bank or card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection agency. For App Store or Google Play purchases, use Apple's or Google's refund request systems. For additional context and user reports, you can consult public review pages such as Trustpilot and the BBB. Always keep copies of any certified/registered mail receipts and confirmations if you used mailed notices.

Address

MentorBox, LLC, Attn: Refund Request, C/O 11, Inc., MentorBox, LLC, 500 Sansome Street, San Francisco, CA 94111, USA