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Cancel METROPASS
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I hereby notify you of my decision to terminate the contract relating to the Metropass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Metropass: Easy Method
What is Metropass
Metropass is the Toronto Transit Commission (TTC) monthly fare pass program that lets eligible riders use TTC services with a single monthly pass. It is typically issued in different forms (paper passes historically, and electronic balance on PRESTO cards) and may include discounted options for seniors, students or other qualifying groups.
How to cancel Metropass
Cancellation of the TTC Metropass Discount Plan can be completed by contacting the TTC in person or by mail. Below are practical steps to cancel by mail or in person; follow the steps that match the method you choose.
- Prepare identification and account details: bring or include government photo ID, your name as registered with TTC/PRESTO, PRESTO card number or Metropass account number, and any proof of eligibility for discounted plans.
- Write a clear cancellation request: include your full name, contact information (phone and email), the account or PRESTO card number, the effective date you want cancellation to start, and your signature and date.
- If mailing, send the signed cancellation letter and copies (not originals) of ID and any supporting documents to the TTC mailing address: 1900 Yonge Street, Toronto, Ontario, M4S 1Z2. Use tracking or registered mail for proof of delivery.
- If attending in person, bring the signed request and ID to the TTC customer service location and obtain a dated receipt or written confirmation of cancellation.
- Keep copies of everything and note the date you sent or delivered your request; follow up with TTC customer service if you do not receive confirmation within a reasonable timeframe.
What happens when you cancel
When you submit a cancellation request, the TTC will process it according to its internal procedures. Access to monthly pass benefits will typically stop on the effective date you requested or at the end of the current billing/validity period, depending on the plan and TTC rules. Automatic renewals or billing tied to a discount plan should stop after the cancellation is processed. TTC will retain any necessary account records in accordance with its data-retention and privacy policies.
Will I get a refund?
Refunds for Metropass cancellations depend on TTC policy and the specific circumstances of your purchase. In many cases monthly passes are non-refundable, but exceptions can occur (for example, billing errors, duplicate charges, or special eligibility circumstances). If you believe you are owed a refund, submit your request in writing with supporting documentation and ask TTC customer service about review timelines and appeal options.
Metropass plans and pricing
| Plan | Price |
|---|---|
| Regular Monthly Metropass (Adult) | Varies |
| Discounted Monthly Metropass (Seniors/Students/Eligible Discount) | Varies |
| PRESTO monthly pass (where applicable) | Varies |
Your consumer rights in Canada
Consumers in Canada have rights under federal and provincial laws that affect cancellations and refunds. For TTC customers in Ontario, relevant protections may include requirements for clear contract terms, disclosure of renewal and cancellation procedures, and fair treatment under provincial consumer protection laws. Privacy and handling of personal information are governed by federal and provincial privacy laws (for example, PIPEDA and provincial equivalents) and oversight bodies. If you have a dispute you cannot resolve with TTC, you may seek assistance from Ontario consumer protection services or file a privacy complaint with the appropriate information and privacy commissioner.
Customer experiences
Customer reports vary. Some riders find in-person cancellations straightforward because staff can provide immediate confirmation and receipts. Others report delays when mailing requests or when documentation is incomplete, and occasional confusion about whether automatic PRESTO billing has stopped. Many customers recommend getting written confirmation and retaining copies of all submitted documents to avoid misunderstandings.
Documentation checklist
- Government-issued photo ID (driver’s licence, passport, etc.)
- PRESTO card number or Metropass account number
- Signed cancellation request with full name, contact details, and desired effective date
- Proof of purchase or recent statement showing the Metropass charge
- Proof of eligibility for any discounted plan (student ID, senior card, etc.)
Common mistakes
Common errors include sending incomplete information (missing PRESTO card or account number), failing to sign the cancellation request, not including proof of eligibility for discounted plans, using the wrong mailing address, and not keeping a copy or proof of delivery. Another frequent issue is assuming cancellation is instantaneous - allow time for TTC to process the request and confirm termination of any automatic renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In person (TTC customer service) | Possible case-by-case | Low - Medium (can get immediate confirmation) |
| Mail (signed cancellation letter to TTC) | Possible case-by-case | Medium (requires correct documentation and delivery proof) |
After cancelling
After you cancel, monitor your PRESTO account or bank statements for ongoing charges and keep the written confirmation from TTC. If you do not receive confirmation within a reasonable period, contact TTC customer service and provide copies of your original request and proof of delivery. For further information and to access customer support or online resources, see the TTC website and relevant consumer protection authorities.
Helpful links: TTC website, Consumer Protection Ontario, Information and Privacy Commissioner of Ontario.
Address
Toronto Transit Commission (TTC)
1900 Yonge Street
Toronto, Ontario, M4S 1Z2
Canada