Cancellation Moneylion: Easy Method

What is Moneylion

Overview

Moneylion is a U.S.-based financial technology company that offers membership products combining short-term cash advances (Instacash), credit-building products, banking features, and financial tools. It provides app-based loans, subscription memberships (e.g., WOW), and credit builder services intended to help users access small-dollar liquidity and improve financial management.

How to cancel Moneylion

• Via the Moneylion app: Open Profile → Settings → Manage Membership → “Cancel my membership”. Note: cancellation may require any outstanding Instacash or Credit Builder Plus balances to be fully paid before membership can be ended. For a step-by-step guide see cashadvanceapps.com.
• Via the web: Log into moneylion.com, click your profile → Membership → Manage My Membership → Cancel. Outstanding balances typically must be cleared first (see same guide above).
• Via email request or written notice: Send an email with subject “REQUEST TO DELETE MY ACCOUNT” including your name and contact information to support@moneylion.com or customercare@moneylion.com. Send this at least three business days before your next scheduled repayment to help prevent an upcoming debit.
• If your membership was purchased through the Apple App Store or Google Play (for example, a WOW subscription), cancel through your device’s subscription settings on Apple or Google - cancellations made inside the Moneylion app may not stop store-managed subscriptions.
• To stop future automatic ACH withdrawals, request revocation of ACH authorization via in-app chat or email and keep confirmation; users report that revocations may take up to three business days to take effect (reddit).
• If you prefer written postal notice, send a registered letter (raccomandata A/R) addressed to Moneylion, Attn Customer Service, at least three business days before the next debit (see the Address section below for details).

What happens when you cancel

When you cancel your Moneylion membership, access to membership-only benefits (such as Instacash fee waivers, WOW perks, and credit-builder product features) will generally end at the time specified by Moneylion. Cancellation does not necessarily eliminate outstanding loan balances; you remain responsible for any existing loan or credit builder repayments unless Moneylion confirms otherwise. Automatic renewals stop provided the cancellation is effective before the renewal date and any platform- or store-managed subscriptions are handled correctly.

Data and account information are typically retained according to Moneylion’s policies; you may need to request account deletion separately. If you revoke ACH authorization, monitor your bank account for at least a few business days to confirm that automatic withdrawals have stopped.

Will I get a refund?

Moneylion does not publish a standard, explicit refund policy for membership fees; refunds are not guaranteed and tend to be handled case-by-case. Some users report successful refunds for unused portions of multi-month or annual subscriptions when they contact customer support, but first-month fees are commonly non-refundable according to some user reports.

There are exceptions: in the United States, regulatory actions (for example, a settlement recorded in November 2025 with the U.S. Consumer Financial Protection Bureau) required Moneylion to allow borrowers to cancel memberships in broader circumstances, which may increase flexibility for affected customers, though it did not create an automatic, universal refund entitlement. If you believe you were overcharged or billed incorrectly, raise the issue with Moneylion support and, if necessary, with your bank or relevant consumer protection body.

Moneylion plans and pricing

Your consumer rights in Canada

Moneylion is a U.S. company and its services are not generally offered in Canada, so statutory protections specific to Moneylion are limited for Canadian residents. However, if you are in Canada you still have general consumer protections: you can dispute unauthorized or incorrect debits with your bank under the Canadian payments rules, request revocation of pre-authorized debits through your financial institution, and rely on provincial consumer protection laws against unfair practices. Keeping written records of cancellation requests and using registered mail or email timestamps strengthens your position if a dispute arises.

If you face unauthorized withdrawals, contact your bank promptly to inquire about your options for stopping or reversing pre-authorized debits and to begin a formal dispute if needed. For contract or refund disputes, contact provincial consumer protection offices for guidance or consider legal advice for complex cases.

Customer experiences

User reviews are mixed. Positive feedback emphasizes quick access to small cash advances in emergencies and helpful financial tools such as budgeting and credit-building features. Trustpilot and other review sites include testimonials praising the convenience and some customer support interactions (Trustpilot).

Negative reviews frequently mention unexpected fees, recurring membership charges that allegedly continued after cancellation, difficulty reaching responsive customer service, app glitches, verification delays, and challenges deleting accounts or obtaining refunds. Several users describe resolving billing issues only after persistent follow-up or by disputing charges with their bank.

Documentation checklist

• Account email and username, full name, and phone number associated with Moneylion.
• Membership ID, subscription type (WOW, Credit Builder Plus, etc.), and next scheduled debit date.
• Screenshots or copies of cancellation confirmations, in-app messages, and any support emails.
• Copies of emails sent to support@moneylion.com or customercare@moneylion.com and registered mail tracking/proof of delivery.
• Bank statements showing debits you want to dispute and dates of unauthorized or unexpected withdrawals.

Common mistakes

One common mistake is attempting to cancel the subscription in the Moneylion app without realizing the charge was processed through the Apple App Store or Google Play; in that case cancellation must be done through the device’s subscription settings. Another frequent error is assuming cancellation clears outstanding loans - if balances remain, they will still be payable and may block membership closure. People also sometimes forget to revoke ACH authorization with their bank or don’t provide written/dated cancellation requests, which weakens proof if charges continue. Finally, waiting until the day of the debit rather than sending cancellation at least three business days beforehand can result in the payment being processed before cancellation is effective.

Comparative recap

After cancelling

After cancellation, keep monitoring your bank account for any further debits and retain all confirmation messages and postal proof. If an unexpected withdrawal occurs, contact Moneylion support and your bank immediately to dispute the charge and consider revoking the pre-authorized debit. Helpful references include the Moneylion website and user guides such as cashadvanceapps.com and community reports like the Reddit thread on revoking ACH (reddit). For broader regulatory context see reporting on enforcement actions (Reuters).

Address

Moneylion, Attn Customer Service, P.O. Box 1547, Sandy, UT 84091-1547, USA