Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Moviepass
175 Varick Street, Suite 609
10014 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Moviepass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Moviepass: Easy Method
What is Moviepass
MoviePass is a subscription service that historically provided members with the ability to obtain movie tickets through a mobile app or linked virtual card. The service is governed by its own online Terms of Service and subscription-specific terms which define cancellation, credit use, and refund rules.
How to cancel Moviepass
- Via the MoviePass app: Open Account or Settings in the app and select “Cancel.” Per MoviePass, cancellation takes effect at the end of your current billing cycle; unused credits expire immediately and have no residual value. See the official subscription terms: moviepass.com.
- Via web / email: You can also contact support@moviepass.com to request cancellation; MoviePass’s stated policy is that the subscription still ends on the last day of the billing cycle. See: moviepass.com.
- Via App Store (iOS): If you subscribed through Apple, you must cancel in your App Store subscription settings. The MoviePass app may show “cancelled” but cancellation is not final until processed/confirmed by the App Store (users have reported confusion and bugs). See reporting on App Store handling: mic.com.
- Via Google Play (Android): If you subscribed through Google Play, cancel via Google Play’s subscription management. MoviePass does not override Google Play platform processes. See Google Play policy overview: play.google.com.
What happens when you cancel
According to MoviePass’s published terms, your subscription remains active until the last day of the current billing cycle. Any unused credits you have at the time of cancellation will expire immediately and are considered to have no residual monetary value. If you subscribed via the App Store, final cancellation is processed by Apple and you should receive confirmation by email when Apple completes the cancellation.
MoviePass will generally stop future billing after the billing cycle ends, but you should monitor your payment method and keep written confirmation of cancellation in case further action is needed.
Will I get a refund?
MoviePass’s terms state that monthly subscription charges are final and non-refundable. Tickets purchased through MoviePass may be refunded only at MoviePass’s discretion and - if refunded - are typically restored as in-app credits rather than returned as cash or gift cards. Unused or expired credits older than 30 days from your notification are not refundable per MoviePass’s stated policy. MoviePass’s public terms do not describe any automatic statutory cooling-off or 14-day cancellation/refund right.
Moviepass plans and pricing
| Plan | Price (CAD) |
|---|---|
| Subscription plans | Varies |
No reliable public sources list exact MoviePass pricing in Canadian dollars; available pricing references are in U.S. dollars. To see current CAD pricing, check the MoviePass app or your App Store/Google Play subscription page from within Canada.
Your consumer rights in Canada
Canadian consumer-protection laws vary by province. Some provinces provide cooling-off periods for certain distance or electronic purchases, but MoviePass’s published Terms explicitly state no refunds and no partial refunds. That stated policy may conflict with provincial consumer-protection rules in some cases. If you believe a merchant’s stated terms conflict with local law, you can escalate by contacting your payment provider (bank or credit-card issuer) to dispute unauthorized or incorrect charges, or by filing a complaint with your provincial consumer protection office or the Competition Bureau.
Customer experiences
User reports are mixed. Some customers report that MoviePass functions as intended - ordering tickets through theatre apps/websites and using the virtual card successfully. Others report problems: difficulty cancelling (app bugs or cancellation button errors), credits that fail to appear or that expire quickly, unhelpful or unresponsive customer service, and unexpected charges despite cancellation attempts. Sources reporting these experiences include user forums, review sites, and news coverage.
Documentation checklist
- Account email and user ID (screenshot of account page)
- Screenshot or dated record of the cancellation action in the app or App Store/Google Play
- Copies of billing statements showing MoviePass charges (bank/credit card statements)
- Ticket confirmations or in-app purchase records
- All emails or messages to/from MoviePass support (dates and content)
- If you send a written cancellation, proof of registered/confirmed delivery (tracking/return receipt)
Common mistakes
Common errors include assuming that cancelling in the MoviePass app is sufficient when you originally subscribed through Apple - iOS subscriptions must be cancelled in the App Store to stop renewals. Another mistake is waiting until the last day of the billing cycle to cancel and assuming unused credits will be preserved: MoviePass states unused credits expire immediately at cancellation. Users also sometimes fail to save or take screenshots of confirmation messages, which makes later disputes harder to document. Finally, relying solely on emailed support requests without obtaining delivery/read receipts or follow-up proof can leave you without evidence if charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MoviePass app | No cash refund; unused credits expire immediately | Medium - cancellation is straightforward in-app but users report occasional bugs |
| Email / support@moviepass.com | No cash refund; unused credits expire immediately | High - support responsiveness is reported as inconsistent |
| App Store (iOS) | No cash refund per MoviePass; cancellation must be performed via App Store and confirmed by Apple | High - requires App Store action and confirmation; users have reported confusion/bugs |
| Google Play (Android) | No cash refund per MoviePass; cancel via Google Play subscription settings | Medium - handled through Google Play’s subscription flow |
After cancelling
After you cancel, monitor your email for confirmation and watch your bank/credit-card statement to ensure charges stop. Save all cancellation confirmation screenshots, emails, and any returned-app messages. If you subscribed through Apple, verify in Settings > Your Name > Subscriptions that the subscription shows as cancelled and note the end date. If charges continue or MoviePass does not honor its stated policies, contact your payment provider to dispute the charge, and consider filing a complaint with your provincial consumer-protection office or the Competition Bureau.
Helpful links: MoviePass subscription terms: moviepass.com/subscription-terms; MoviePass general terms: moviepass.com/terms; Google Play terms overview: play.google.com; reporting about iOS cancellation issues: mic.com; user reviews: ca.trustpilot.com; community report: reddit.com.
Address
If you choose to send a written cancellation, it is advisable to use registered mail and keep proof of delivery. MoviePass address on record: 175 Varick Street, Suite 609, New York, NY 10014, USA.