Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Mr. Wash
1790 Marine Dr
V7P 1V2 North Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mr. Wash service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Mr. Wash: Easy Method
What is Mr. Wash
Mr. Wash operates automated and full‑service car wash memberships that typically renew monthly and provide unlimited or recurring wash services under tiered plans. Membership terms (including renewal, cancellation timing, and refund rules) are set by the company’s membership agreement rather than a statutory automatic refund policy.
How to cancel Mr. Wash
- Online (recommended): Log in to your Member Login / customer portal or the app, go to Manage Memberships → Edit → Cancel Membership, and wait for an email confirmation. See the membership page at mrwash.com - Unlimited Car Washes.
- Website terms: You must cancel at least 7 days before the renewal date to avoid the next charge; memberships auto‑renew monthly. See full terms at mrwash.com - Terms for Memberships.
- Email (Canada): Send a clear cancellation request to customerservice@mrwash.com. Some locations also accept info@misterwash.ca; ensure the message is received at least 7 days before renewal.
- Phone (North Vancouver location): Call +1 (604) 983‑9274 to request cancellation; ask for a confirmation number or email.
- In person: Visit a Mr. Wash service location (for example: 1790 Marine Dr, North Vancouver, BC) and request cancellation at the counter; obtain a printed or emailed confirmation.
- Keep the cancellation confirmation (email or screenshot). If you do not receive confirmation, follow up immediately and retain evidence of all communications.
What happens when you cancel
When cancellation is processed before the cutoff, the membership will stop auto‑renewing at the next billing cycle. You should retain access to any paid benefits through the remainder of the paid period unless the company’s terms state otherwise. Your account and membership data may remain on file per Mr. Wash’s account policies; if you need data removed, request account deletion or ask customer service for details in your cancellation message.
Will I get a refund?
Mr. Wash’s stated policy is that payments are nonrefundable and there is no automatic refund or credit for unused membership time. Any refund or credit is provided solely at Mr. Wash’s discretion and is not an entitlement. Mr. Wash’s published terms do not mention a statutory 14‑day cooling‑off right; if you believe a charge is unauthorized or billing continued after confirmed cancellation, keep your confirmation and dispute the charge with the card issuer if necessary.
Mr. Wash plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Signature Plus Extra Shine | US$24.99/month (US$299.88/year) | Monthly / Annual | Ceramic Shield, Lavawax, Undercarriage Rinse, Clear Coat, Rain Repellent, UV Protectant, Wheel Brite, Triple Foam, Extra Shine Gloss |
| Unlimited Signature | US$19.99/month (US$239.88/year) | Monthly / Annual | Ceramic Shield, Lavawax, Undercarriage Rinse, Clear Coat, Rain Repellent, UV Protectant, Wheel Brite, Triple Foam |
| Canadian pricing | No confirmed Canadian pricing for 2024 - 2025; prices above are listed in USD for U.S. locations | ||
Your consumer rights in Canada
Mr. Wash’s membership terms govern cancellations and refunds; these terms indicate a 7‑day prior cancellation requirement and a no‑refund policy. Provincial consumer protection rules vary across Canada and may provide remedies in specific circumstances (for example, for unauthorized charges or unfair practices). The company’s terms do not explicitly provide a 14‑day cooling‑off period; therefore, customers who believe a charge is unauthorized, inaccurate, or continued after cancellation should first present proof of cancellation to Mr. Wash and then consider filing a dispute with their card issuer or contacting the appropriate provincial consumer protection office if the issue is not resolved.
Customer experiences
User reports are mixed. Some customers have successfully canceled online or received refunds after disputes, while other reports note difficulty using the website cancel feature, unexpected enrollments, or recurring charges persisting after a cancellation attempt. Online review averages (for example on Yelp) indicate low satisfaction for some locations, so keep careful records and seek written confirmation of any cancellation.
Documentation checklist
- Account details: name, email, membership plan, last 4 digits of payment method, renewal date.
- Proof of cancellation: confirmation email, screenshots of cancelled status, or printed receipt from in‑person visit.
- Communication records: copies of emails sent/received, dates/times of phone calls and names of staff spoken to, and any reference numbers.
- Bank/card statements showing the charge(s) you want to dispute.
Common mistakes
Common errors include cancelling too close to the renewal date (after the 7‑day cutoff), not saving or verifying receipt of a cancellation confirmation, assuming a click on “cancel” worked without checking for the confirmation email, and sending a message to the wrong email address. Another frequent issue is waiting to monitor the next bank statement - if charges continue, begin the dispute process promptly with your payment provider and supply the cancellation evidence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online (customer portal / app) | No (payments nonrefundable; refunds discretionary) | Medium - commonly works but some users report site issues or lack of confirmation |
| Email (customerservice@mrwash.com / info@misterwash.ca) | No (refunds discretionary) | Medium - must be received ≥7 days before renewal; allow time for response |
| Phone (North Vancouver: +1 (604) 983‑9274) | No (refunds discretionary) | Low - Medium - immediate confirmation possible if staff issues a confirmation |
| In person (service location) | No (refunds discretionary) | Low - you can obtain an immediate printed/email confirmation, but requires visiting the location |
After cancelling
After you cancel, save the confirmation and monitor your card or bank account for any unexpected renewals. If a charge posts after confirmed cancellation, present your cancellation confirmation to Mr. Wash customer service and to your card issuer when filing a dispute. Useful company pages include the membership terms at mrwash.com - Terms for Memberships and the membership product page at mrwash.com - Unlimited Car Washes. If unresolved, consider contacting your provincial consumer protection office for further guidance.
Address
North Vancouver location (example service address): 1790 Marine Dr, North Vancouver, BC V7P 1V2, Canada
Phone: +1 (604) 983‑9274
Emails: customerservice@mrwash.com and info@misterwash.ca