Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mud Wtr
800 Hampton Dr. Unit H
90291 Venice
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mud Wtr service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Mud Wtr: Easy Method
What is Mud Wtr
MUD/WTR (often written Mud Wtr) is a beverage company offering a coffee alternative blend sold as both one-time purchases and recurring subscriptions. The product is marketed for sustained energy without a typical coffee crash and is sold directly through the company website and via mobile app stores.
How to cancel Mud Wtr
- Web account (recommended): Log into your MUD/WTR account at the website, click “Manage” on the active subscription, scroll to the bottom of the subscription details, and click “Cancel Subscription.” Cancelling through the website is reported to apply to all subscriptions regardless of how you initially signed up.
- Email: If you cannot cancel online, email drink@mudwtr.com requesting cancellation and include your account details and order/subscription ID.
- App Store & Google Play: If you subscribed via the App Store or Google Play and website cancellation does not work for you, also cancel directly through your Apple or Google subscription settings. If trouble persists, contact Mud Wtr support and keep records of your attempts.
- Formal/legal notice: For written legal or dispute notices, send to the company’s Legal address (see Address section) by certified mail for confirmation.
What happens when you cancel
When you cancel a subscription, the subscription will not renew after the current term expires; you typically retain access to any product already paid for until the end of that billing term. Cancellation should stop future recurring charges, but keep a cancellation confirmation (screenshot or email). The company’s systems may retain account and order data per their policies; review the Terms of Service and privacy information in your account for details on data retention and access.
Will I get a refund?
MUD/WTR offers a 30‑day money‑back guarantee for first‑time customers: if you are a first‑time purchaser and request a refund within 30 days, you may be eligible for a full refund. For Canadian returns under that policy, customers are expected to cover return shipping. The Terms of Service also state that recurring payments are fully earned upon payment and that the company does not allow returns or substitutions, effectively describing all sales as final - this creates a narrower default position outside the 30‑day first‑time window. If you believe you qualify for the 30‑day guarantee, contact customer support at drink@mudwtr.com and keep all order records and communication.
Mud Wtr plans and pricing
| Plan | Frequency | Price |
|---|---|---|
| Subscription (recurring) | Varies (typically monthly) | Varies |
| One‑time purchase | One‑time | Varies |
Your consumer rights in Canada
Under Canadian consumer protection principles, businesses must not engage in unfair practices such as preventing reasonable cancellation or refusing refunds when lawfully owed. MUD/WTR advertises a 30‑day money‑back policy for first‑time customers (with the customer covering return shipping in Canada), but its Terms of Service state sales are final and recurring payments are earned upon payment. If you experience unexpected or unauthorized charges or difficulty cancelling, preserve all records (screenshots, dates, correspondence) and consider disputing unauthorized charges with your card issuer or payment provider. You may also contact your provincial consumer protection office or the Competition Bureau for guidance if you suspect unfair practices.
Customer experiences
Customer feedback is mixed. Some reviewers praise the taste and steady energy without a coffee crash and report that cancelling via the website is quick and supported by responsive service. Other customers report problems: difficulty cancelling subscriptions, unexpected recurring charges, delays or cancellations of shipments, and slow or unhelpful customer service. A number of complaints lodged with third‑party complaint services mention continuing charges after attempted cancellations - these experiences underline the importance of keeping clear cancellation records and monitoring your statements.
Documentation checklist
- Order number(s), subscription ID, account email
- Screenshots of your active subscription page and the “Manage” section
- Cancellation confirmation (email or screenshot) or sent email copies
- Dates and copies of any communications with support (email, chat)
- Bank/credit card statements showing charges and dates
- If sending formal notice, proof of certified mailing (tracking/return receipt)
Common mistakes
Common errors include assuming cancelling in the App Store or Google Play is unnecessary (some users find they must cancel both places), not saving a cancellation confirmation, and waiting beyond the 30‑day first‑time window while expecting an automatic refund. Other mistakes are failing to record communications with support, not checking bank statements promptly for recurring charges, and not returning product when required by the refund policy (noting returns in Canada may require the customer to pay return shipping). To reduce problems, cancel early in the billing cycle, keep confirmation records, and follow up promptly if charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (mudwtr.com account) | Possible: 30‑day money‑back for first‑time customers; otherwise Terms indicate sales final | Low (click “Manage” → “Cancel Subscription”) |
| Email (drink@mudwtr.com) | Possible if within refund window and approved; responses may vary | Medium (depends on response time) |
| App Store & Google Play | Refunds handled per store policy; first‑time guarantee may still apply if approved | Medium - High (store subscriptions sometimes require cancellation both on the store and with Mud Wtr) |
After cancelling
After you cancel, save any confirmation and monitor your payment method for future charges. If you expect a refund under the 30‑day policy, follow the company’s return instructions and retain shipping/tracking receipts if you return product. Useful links: the MUD/WTR website, drink@mudwtr.com, the company Terms of Service, Apple subscription help at Apple subscriptions, and Google Play subscription help at Google Play subscriptions. If you continue to see unauthorized charges, contact your bank or card issuer to dispute the charge and consider filing a consumer complaint with provincial authorities.
Address
For formal or legal notices, send written correspondence to:
ATTN: Legal, 800 Hampton Dr. Unit H, Venice, CA 90291, United States
Send dispute or written cancellation notices by certified mail (raccomandata A/R) to obtain confirmation of delivery.