Cancellation Mureka: Easy Method

What is Mureka

Mureka is an AI music-creation platform and subscription service that offers voice cloning, music generation and credit-based features through apps and a web/API platform. It sells recurring plans via in-app purchases (App Store, Google Play) and direct payments (Stripe/PayPal) and provides support through its help resources and email.

How to cancel Mureka

• Preferred/fastest: Log into your account at mureka.ai or mureka.com, open the Subscribe section (desktop recommended), click "Manage Subscription" and follow the prompts to cancel - choose a reason and confirm. Do this at least 24 hours before the next renewal to avoid being charged.
• If you subscribed through the App Store or Google Play, cancel through your device subscription settings (App Store subscriptions or Google Play subscriptions). For purchases made through Stripe or PayPal, cancel via your payment account or the Mureka web subscription management page.
• If you cannot cancel online, contact support by email at support@mureka.com and include account details and receipts; keep copies of your messages and any reply timestamps.

What happens when you cancel

When cancellation is completed correctly, auto-renewal should stop and you typically retain access to paid features until the end of the current paid period. Mureka’s stated policy is that consumed services, used credits and bonus credits are non-refundable. Community reports indicate some users have lost access to generated songs or unused credits after cancellation or non‑renewal; outcomes may vary depending on how and where you cancel (App Store/Google Play vs. Stripe/PayPal).

Will I get a refund?

Mureka’s published platform terms state that services and credits are non‑refundable. In practice, refunds are generally handled by the payment platform used: App Store or Google Play refunds go through Apple/Google, and web payments go through Stripe or PayPal. Independent reports indicate refund requests are often denied - especially if any credits were used - and that Mureka may decline refunds except where required by applicable law. In Canada, statutory consumer protections may apply in some cases (see next section), but you should expect to pursue refunds through the original payment processor and keep documentation of charges and attempts to cancel.

Mureka plans and pricing

Your consumer rights in Canada

Canadian consumers may have statutory protections for digital subscriptions and purchases. There is often a limited right to cancel or a cooling-off period for digital goods in certain provincial rules, but entitlement to a refund can depend on whether the service was delivered or used and on the specific provincial consumer protection law. Mureka’s "no refunds" policy may not override statutory rights in some circumstances. If you believe the provider engaged in unfair practices (misleading auto-renewals, difficulty cancelling, or misrepresentations), you can contact your provincial consumer protection office or the Competition Bureau, and consider filing a dispute with your payment provider (credit card issuer, PayPal) if necessary. Always retain receipts, screenshots and correspondence as evidence.

Customer experiences

Public reviews are mixed. Some app‑store aggregated ratings are positive, but many user reviews and consumer reports describe problems: unexpected or unauthorized renewals, difficulty cancelling through the UI, delays or non‑responses from support, and denied refund requests. Product-quality complaints include poor voice-cloning results and music outputs that do not match prompts. Some users report successfully cancelling via the website "Manage Subscription" flow, while others report they had to cancel through their bank or payment provider after unsuccessful attempts with Mureka.

Documentation checklist

• Account email/username and subscription confirmation/receipt (transaction ID)
• Date/time of subscription start and the next renewal date
• Screenshots of your account Subscribe / Manage Subscription page and any cancellation attempts or error messages
• Copies of emails exchanged with Mureka support and any payment-provider dispute numbers (PayPal, bank, App Store/Google Play case IDs)
• Bank or card statement lines showing the charge you want to dispute

Common mistakes

Many problems come from simple errors. Examples: cancelling less than 24 hours before renewal and still being charged; attempting to cancel in the wrong place (for example cancelling on the website when the subscription was bought through the App Store, which still renews through Apple); failing to keep receipts or screenshots so you cannot prove cancellation attempts; assuming a support email alone will stop future charges without confirmation; and expecting a refund after credits have been used when Mureka’s terms and many reports say refunds are unlikely in that situation.

Comparative recap

After cancelling

After you cancel, save confirmation or cancellation screenshots and check that auto‑renewal is turned off in the platform where you subscribed. Monitor your bank or card statements for any unexpected charges and contact the payment provider immediately if you see an unauthorized renewal. For more information, consult Mureka’s FAQ at Mureka FAQ, contact support at support@mureka.com, or use Apple’s subscription management help page (manage subscriptions on iPhone) and Google Play support (manage subscriptions on Android). If you paid via PayPal or a bank card, check PayPal’s dispute process (PayPal dispute) and your card issuer’s dispute options. If issues persist in Canada, consider contacting your provincial consumer protection office or the Competition Bureau for guidance.

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