Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Myprotein
Meridian House, Gadbrook Way, Gadbrook Park
CW9 7RA Northwich
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Myprotein service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Myprotein: Easy Method
What is Myprotein
Myprotein is an international sports nutrition and supplement retailer that sells protein powders, vitamins, snacks and related fitness products through online storefronts. In Canada, Myprotein operates via its Canadian website and ships products to Canadian customers, while customer service, fulfillment timings and certain policies can differ from UK or EU operations.
How to cancel Myprotein
- Web orders (ca.myprotein.com): Sign in to My Account, go to the Orders section and request cancellation while the order is still in pre‑fulfillment/warehouse processing. If the order has already entered the warehouse or been shipped, you cannot cancel online - you must use the Returns Policy after delivery. For customer service and contact options see Myprotein Canada Contact.
- App Store / Google Play purchases / subscriptions: Myprotein Canada does not publish a specific cancellation process for mobile app purchases or subscriptions in its Help Center. If your purchase or subscription was made via the App Store or Google Play, manage cancellation through the respective app store subscription settings (Apple App Store or Google Play) and contact the store operator if needed.
- Written cancellation by post: If you prefer a written cancellation or need proof of delivery, send a signed cancellation letter by registered mail (raccomandata A/R) to the customer service address provided below.
What happens when you cancel
If you successfully cancel before fulfillment, the order will be stopped and you should not receive the parcel. Account access and order history remain available in your My Account area. Recurring subscriptions (if any) must be cancelled in the subscription management area or via the app store where the subscription was purchased; cancelling an order does not automatically cancel a separate subscription unless specified. Myprotein will retain order and contact data according to their privacy policy for order processing, refunds and customer service.
Will I get a refund?
Refunds depend on timing and reason. For web orders cancelled before fulfillment, a refund of the charged amount is typically processed to the original payment method. If the item has shipped, you must follow Myprotein Canada's Returns Policy to return the product; refunds are handled after the returned goods are received and inspected. Myprotein Canada does not clearly publish a statutory 14‑day change‑of‑mind right on its Canadian Returns Policy, unlike some UK/Indian pages that reference a 14‑day cancellation from receipt. Expect variance in processing times and possible deductions where the Returns Policy allows.
Myprotein plans and pricing
| Plan / Purchase type | Typical pricing |
|---|---|
| One‑off purchases (single orders) | Varies |
| Subscriptions / Recurring orders | Varies |
| Promotions / Bundles | Varies |
Your consumer rights in Canada
Myprotein Canada's public pages do not clearly state a statutory cooling‑off or 14‑day return right for change of mind. Canadian consumer protection laws vary by province and by type of transaction; some provinces provide certain rights for distance sales, but practices and statutory periods differ. When in doubt, preserve records (order confirmation, payment receipt, tracking) and contact Myprotein Canada or your provincial consumer protection office to confirm local entitlements. This guide does not replace legal advice.
Customer experiences
Customer feedback for Myprotein Canada is mixed. Some customers report quick delivery, good product quality and helpful, professional service agents who resolved issues. Others report difficulty reaching support, long resolution times, delayed or missing deliveries, and challenges obtaining refunds or replacements. Experiences can vary by order, time period and the specific customer service channel used.
Documentation checklist
- Order number and date; account email used for the purchase
- Payment proof or receipt (credit card statement, PayPal confirmation)
- Shipping/tracking number and delivery proof (if applicable)
- Photos of wrong, damaged or defective items (if relevant)
- Copies of prior correspondence with Myprotein customer service
- If sending a cancellation letter: signed letter and registered‑mail proof (tracking/receipt)
Common mistakes
One common mistake is trying to cancel after the order has entered the warehouse or already shipped - the online cancellation option will not work in that state, and attempts to cancel may be rejected. Another frequent error is assuming app subscriptions are cancelled via the website; purchases made through Apple or Google stores must be cancelled through those stores. Customers also sometimes fail to keep documentation such as order confirmations and photos, which slows refunds or returns.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web order - cancel pre‑fulfillment | Refund to original payment method (subject to processing) | Low |
| Web order - after shipped / delivered | Return under Returns Policy; refund after inspection | Medium to High |
| App Store / Google Play purchase or subscription | Depends on store rules; may require store‑level refund/subscription cancellation | Medium |
After cancelling
After you cancel, monitor your bank or card statement for a refund posting and keep any confirmation emails. If you need to contact Myprotein Canada for cancellations, returns or disputes, use their contact page: Myprotein Canada Contact. Review the Returns Policy before sending returns: Myprotein Canada Returns Policy. If you send a written cancellation or dispute letter, use registered mail (raccomandata A/R) to retain proof of delivery and include your order details and supporting documentation.
Address
Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA, United Kingdom