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Cancel OCCIDENTAL VACATION CLUB
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Occidental Vacation Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Occidental Vacation Club: Easy Method
What is Occidental Vacation Club
Occidental Vacation Club is a membership-based vacation club/timeshare program sold through Occidental Hotels & Resorts and associated resort sales channels. Memberships typically promise access to resort stays, exchange options and member benefits in exchange for a one-time purchase or annual fees; sales are commonly completed at resort presentations or sales offices.
How to cancel Occidental Vacation Club
- Review your signed contract immediately to identify the date you received it and any stated rescission or cooling-off period; Canadian provincial rights (Quebec, Ontario) may apply regardless of any signed waiver.
- If you are in Quebec or Ontario and are within the legal cooling-off window (Quebec: 10 days from the day after you received the signed contract; Ontario: 10 days or up to one year in some missing‑information cases), prepare a written cancellation (rescission) letter that clearly states your decision to cancel, references the contract or membership number, and is dated and signed.
- Send the cancellation by a reliable traceable method (registered mail / raccomandata A/R or equivalent) to Occidental Vacation Club's address: Occidental Vacation Club Ave. Sarasota #65 Bella Vista Santo Domingo, D.N. Dominican Republic. Keep the post office receipt and any tracking/return receipt as proof.
- Include copies of the signed contract, proof of payment, and any supporting documentation; keep certified copies for your records. If you paid by credit card, note the transaction details so you can follow up with your card issuer if needed.
- If the purchase was made in Mexico, exercise the unwaivable 5 business‑day rescission right and send notice by registered mail; keep proof and consider contacting PROFECO if difficulties arise.
What happens when you cancel
When your cancellation (rescission) is validly received within the applicable legal period, the contract should be treated as void and membership access, benefits or obligations tied to the membership will be terminated or reversed. Renewal charges and future billed fees should cease. The merchant may retain records for accounting and regulatory reasons, and they may retain limited personal information for legal compliance; you can request confirmation in writing that your membership and billing have been cancelled.
Will I get a refund?
If you validly cancel within the applicable provincial rescission period, merchants are required to refund prepaid amounts. In Quebec, the merchant must refund any prepaid amounts within 15 days of receiving the cancellation notice. In Ontario, you have a 10‑day cooling‑off period and broader protections (including possible cancellation within one year if required contract information or a copy was not provided); refund handling may vary by case and can require follow up with the seller or a provincial consumer office. User reports involving purchases in Mexico indicate frequent delays or failures to receive refunds despite timely rescission notices, so document everything and be prepared to escalate if a promised refund is not issued.
Occidental Vacation Club plans and pricing
| Plan | Price (CAD) |
|---|---|
| Membership / Ownership packages | Varies |
| Promotional offers / Resort fees | Varies |
Your consumer rights in Canada
Canadian rights depend on the province where the contract was made or where you live. In Quebec, consumers have a 10‑day cooling‑off period for timeshare‑type contracts beginning the day after receipt of the signed contract; merchants must refund prepaid amounts within 15 days of receiving the cancellation notice. In Ontario, the Consumer Protection Act provides a 10‑day cooling‑off right for timeshare/vacation‑club contracts and additional protections that can allow cancellation within one year if the seller failed to provide required contract information or a copy. Keep in mind these statutory rights cannot be waived by a signature, and you should enforce them by written notice and, if necessary, by contacting the appropriate provincial consumer protection office: Quebec Office de la protection du consommateur and Ontario consumer information on buying a time share.
Customer experiences
Public reviews are mixed. Some members report satisfaction, good service and useful benefits. However, many complaint reports describe high‑pressure sales tactics, unmet promises, hidden fees, poor customer service and difficulty obtaining refunds or confirmation of cancellation. Several consumer complaints and forum posts - including TripAdvisor, SiteJabber and PissedConsumer threads - describe delays or refusal of refunds and problems enforcing rescission rights, particularly for contracts executed in Mexico.
Documentation checklist
- Signed contract and all attachments (keep copies)
- Date you received the signed contract (proof of delivery if available)
- Copies of all payment receipts, bank or card statements showing the charge
- Signed and dated cancellation/rescission letter (keep a copy)
- Registered mail / tracking receipt and return‑receipt (proof of delivery)
- Any email or written correspondence with the seller, confirmation numbers or reference IDs
- Notes of calls (dates, times, names) and any witness statements if available
Common mistakes
Common errors include waiting too long to act (missing the statutory cooling‑off window), relying on verbal cancellations or phone calls without written proof, sending notice by non‑traceable mail, failing to keep copies of the signed contract and receipts, and not documenting delivery dates. Another frequent mistake is assuming a refund will arrive automatically - follow up in writing and keep evidence of all communications and delivery receipts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in Quebec (10‑day cooling‑off) | Refund required; merchant must refund prepaid amounts within 15 days | Low if notice sent in time with proof |
| Cancel in Ontario (10‑day cooling‑off; up to 1 year if no contract copy) | Refund rights exist; timelines may vary and can require follow up | Low - Moderate depending on documentation and seller response |
| Cancel in Mexico (5 business‑day rescission) | Refund allowed by law but user reports frequently show delays or non‑payment | High due to reported enforcement/delivery issues |
| After cooling‑off period | Refunds unlikely; depends on seller goodwill or contractual terms | Very high |
After cancelling
After you send your cancellation, expect written confirmation from the seller. If you do not receive a timely refund or confirmation, follow up in writing and use your retained proof of delivery. For unresolved disputes in Quebec, contact the Office de la protection du consommateur; in Ontario, consult the provincial consumer information page linked above. If the purchase was charged to a credit card and a refund is not issued, consider contacting your card issuer to dispute the charge (chargeback) with the documentation you retained. For purchases made in Mexico, you can seek assistance from PROFECO; keep registered‑mail receipts and all correspondence when escalating a complaint.
Address
Occidental Vacation Club
Occidental Vacation Club Ave. Sarasota #65 Bella Vista Santo Domingo, D.N. Dominican Republic