Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ollie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Ollie: Easy Method
What is Ollie
Ollie is a subscription service that delivers fresh, portioned dog food and offers related app features and meal-planning subscriptions. It operates on auto-ship schedules and provides customer support for account management, deliveries, and refunds under its posted terms.
How to cancel Ollie
- Email caninecare@myollie.com or call 844-188-OLLIE (U.S. number) to request cancellation on the web-based subscription; submit your cancellation at least six (6) days before your next scheduled delivery to avoid being charged for the upcoming box. You may also cancel through your online account portal if available.
- If your subscription was purchased through the App Store or Google Play, stop auto-renewal through Apple or Google's subscription settings (you must cancel via those platforms for in-app subscriptions).
- If you prefer a physical alternative, you can send a registered letter to the corporate address (see Address section); retain proof of mailing and delivery.
What happens when you cancel
When you cancel, future automatic shipments and billing stop after the current billing period unless you cancel before the cutoff for the next delivery. You will retain access to services and app features for any period already paid for; there is no prorated refund for charges already billed unless Ollie or the platform grants one. Your account data is retained per Ollie’s stated policies; you can request account changes or deletion through customer support if needed.
Will I get a refund?
Ollie’s money-back guarantee applies only to the starter box (your first delivery): if your dog doesn’t like the starter box, you are eligible for a refund for that box. After the starter box, refunds are generally issued only when Ollie ships in error. Fees charged before you cancel (including for the current delivery period) are not refundable or prorated under Ollie’s terms. If you subscribed via the App Store or Google Play, you must request refunds through Apple or Google; Ollie states it will honor refund requests made on those platforms within 30 days of payment, but platform policies ultimately govern the outcome. See Ollie’s terms for details: Ollie terms and Ollie AI terms.
Ollie plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Ollie Plus (basic) | C$12.99 | Monthly (In-App Purchase) | Full access to app features |
| Ollie Plus (mid tier) | C$39.99 | Not specified | Full access to app features |
| Ollie Plus (annual-style) | C$99.99 | Not specified | Full access to app features |
Your consumer rights in Canada
Under Canadian consumer protection law, perishable goods such as fresh dog food are often exempt from a mandatory 14-day cooling-off or automatic refund right, so statutory cancellation/refund protections that apply to non-perishable goods may not apply here. This places emphasis on the seller’s own guarantee and error-correction policies; Ollie’s explicit refund for the starter box is consistent with reasonable consumer expectations for perishable products. If you purchased through Apple or Google, remember those platforms have their own refund processes and timelines which can supplement or override interactions with Ollie.
Customer experiences
Many customers praise Ollie’s food quality and report improvements in their dogs’ digestion, energy, skin, and coat, as well as helpful customer service and convenient auto-ship meal plans. On the other hand, complaints commonly involve delivery packaging issues (frozen food arriving thawed or damaged), pricing concerns as relatively high cost, and occasional delivery timing problems. Overall experiences vary; positive service interactions and product quality are frequently cited, while delivery logistics and cost are frequent pain points.
Documentation checklist
- Order number and account email; upcoming scheduled delivery date (so you can meet the 6-day cutoff)
- Proof of purchase/receipt or screenshot of subscription source (website vs App Store/Google Play)
- Photos of any damaged or thawed product and packaging, if applicable
- Copies/screenshots of prior customer-support correspondence and any cancellation confirmation
- Proof of mailing and delivery if sending registered letter to the corporate address
Common mistakes
Common mistakes include missing the six-day cancellation window and therefore being charged for the next box, cancelling in the wrong place (trying to cancel an App Store/Google Play subscription through Ollie’s website rather than through the platform), and assuming all charges will be refunded - Ollie does not refund amounts already charged unless the starter box guarantee applies or Ollie shipped in error. Another frequent error is not keeping photos or documentation when a delivery arrives thawed or damaged, which can make refunds or replacements harder to obtain.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Email (caninecare@myollie.com) or phone | Starter box refundable; other refunds only for shipping errors; no refund for charges already billed | Easy to Moderate |
| App Store (Apple) | Request refund via Apple; Ollie honors platform refunds within 30 days but Apple policy controls | Moderate (must use Apple account) |
| Google Play | Request refund via Google; Ollie honors platform refunds within 30 days but Google policy controls | Moderate (must use Google account) |
| Registered letter to corporate address | Cancellation accepted if received before cutoff; refunds follow normal policy (starter box/ship errors) | Harder (slower, proof of delivery recommended) |
After cancelling
After you cancel, keep any cancellation confirmation you receive (email or portal screenshot) and monitor your payment method for any unexpected charges. If you need a refund for a starter box or to report an incorrect shipment, contact Ollie support with order details and photos. For App Store or Google Play subscriptions, follow the platform refund processes and retain any confirmation they provide. Helpful references: Ollie Terms of Service (myollie.com/terms), Ollie AI terms (ollie.ai/terms-of-service), and customer reviews for context (Trustpilot Canada).
Address
Ollie Pets Inc., 3495 Lakeside Drive #1089, Reno, NV 89509, United States