Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Optavia
11444 Cronhill Drive
21117 Owings Mills
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Optavia service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Optavia: Easy Method
What is Optavia
OPTAVIA is a commercial weight‑loss and health coaching program that combines prepackaged "Fueling" products, coaching support, and specific meal plans. It operates by subscription for product shipments and an optional membership model that provides access to coaches and program materials.
The information below is focused on how Canadian customers can cancel membership or return products and what to expect from OPTAVIA’s stated policies and common customer experiences.
How to cancel Optavia
- Cancel online: The primary method is to cancel your OPTAVIA Membership via the "My Account" page on the OPTAVIA website. You must cancel at least the day before your next monthly billing to avoid the next charge; after canceling you keep benefits through the end of the current billing cycle. See OPTAVIA membership terms: OPTAVIA Membership Terms & Conditions.
- App subscriptions: If you subscribed through Apple App Store or Google Play, cancel the subscription through that platform’s subscription management - OPTAVIA’s site does not override App Store/Google Play subscription controls.
- If online cancellation is not possible or you want a written notice, send a clear cancellation request (include account email, order or membership number, and date effective) by registered mail or other traceable method to OPTAVIA’s corporate mailing address. Keep proof of delivery.
- If you prefer immediate assistance, contact your OPTAVIA coach or OPTAVIA customer support; be prepared to record the date/time of the call and request a confirmation email or reference number for the cancellation.
What happens when you cancel
When you cancel an OPTAVIA Membership through the website before the billing cutoff, benefits continue through the end of the current billing cycle but the membership will not renew. Membership cancellations are not described as giving prorated refunds for the unused portion of the billing period. For app‑store subscriptions, cancellation via the platform prevents future platform renewals but does not necessarily affect already billed product shipments unless you also cancel orders on your OPTAVIA account.
OPTAVIA retains account and order information for administrative and legal purposes. If you submit a written cancellation by mail, keep the registered mail receipt as proof of delivery; if you cancel online, save confirmation emails or screenshots showing the cancellation and effective date.
Will I get a refund?
Refund eligibility depends on what you purchased. Consumable products ordered via the website can be returned within 30 days of receipt for a refund, subject to shipping fees; refunds are typically processed when the return is received (OPTAVIA cites about 2 - 4 business days to process, then 1 - 5 business days for the refund to post to your account). Non‑consumable items such as books, bottles, tools, and certification/exam fees are listed as non‑refundable. Business kits for coaches are returnable within 12 months with a pre‑paid label provided by OPTAVIA.
OPTAVIA membership cancellations do not appear to provide prorated refunds for the remainder of a billing cycle. There is no publicly stated separate Canadian “14‑day cooling‑off” policy on OPTAVIA’s site; their published window for returns is 30 days for consumables.
Optavia plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Optimal Weight 5 & 1 Plan (regular price) | US$511.50 / month | Monthly | 154 Fueling servings |
| Optimal Weight 5 & 1 ACTIVE Plan | US$571.45 / month | Monthly | 184 Fueling servings + whey protein + essential amino acids |
| Optimal Weight 4 & 2 ACTIVE Plan | US$515.15 / month | Monthly | 17 boxes Fuelings + essential amino acids |
Your consumer rights in Canada
OPTAVIA’s published terms do not cite Canada‑specific cooling‑off rules; their return and membership policies appear to be global in application. Canadian consumers generally have protections under federal and provincial consumer protection laws (for example, rules around unfair business practices and requirements for clear disclosure), but OPTAVIA’s site states a 30‑day return window for consumables rather than a specific 14‑day right. For digital or in‑app subscriptions, Apple and Google’s platform policies and dispute processes usually govern refunds and cancellations for purchases made through their stores.
Customer experiences
Customer reviews are mixed. Positive reports praise weight loss results, helpful coaching relationships, and program structure. Negative reports frequently cite billing problems (charges after hold or cancel requests), difficulty reaching customer service, and dissatisfaction with product cost, processing, or long‑term sustainability. Business‑related complaints commonly mention difficulty obtaining refunds or stopping recurring charges. These mixed experiences suggest it is wise to document cancellations and returns carefully and to confirm cancellations in writing when possible.
Documentation checklist
- Account email and full name used for the OPTAVIA account
- Order number(s) and membership or subscription ID (if available)
- Date(s) and screenshots or confirmation emails showing cancellation requests
- Payment method details (last 4 digits) and approximate charge dates
- Return tracking number(s) and photos of product condition (for returns)
- Registered mail receipt or delivery confirmation if you send a written cancellation
Common mistakes
Common errors include waiting until after the billing cutoff and being charged for the next cycle, relying solely on a phone call without getting written confirmation, assuming an app‑store cancellation also cancels website orders or vice versa, and discarding return/shipping receipts. Another frequent mistake is returning non‑refundable items expecting a refund - verify OPTAVIA’s non‑refundable categories (books, bottles, tools, exam fees) before sending items back.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website membership cancellation via "My Account" | No prorated refund for unused billing period; stops future charges if done before cutoff | Low to moderate (easy online, but some customers report service issues) |
| App Store / Google Play subscription | Refunds handled by the platform (Apple/Google) per their policies | Moderate (follow platform steps; platform support may be required) |
| Return consumable products (web orders) | Refund within 30 days of receipt (less shipping); processing ~2 - 4 business days | Moderate (must ship items back and pay return shipping unless pre‑paid label applies) |
| Return non‑consumable items (books, tools, exams) | Generally non‑refundable per OPTAVIA policy | Low (policy is clear, but no refund) |
After cancelling
After you cancel, keep copies of confirmation emails, screenshots, and any registered‑mail receipts. If you need to return products, follow OPTAVIA’s return policy steps and keep tracking details. For membership terms see: OPTAVIA Membership Terms & Conditions. For returns see: OPTAVIA Return Policy. If your subscription was through Apple or Google, consult Apple’s or Google Play’s subscription support pages for cancellation and refund requests: Apple: manage subscriptions and Google Play: cancel a subscription.
Address
For written correspondence or formal notices, you can send registered mail to OPTAVIA’s corporate postal address:
OPTAVIA
11444 Cronhill Drive
Owings Mills, MD 21117
United States
Sending cancellation notices by registered mail is recommended so you have proof of delivery. If you need further help, contact your OPTAVIA coach or the OPTAVIA customer support channels and keep written confirmation of any outcomes.