Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Oura
211 Old Street, 5th Floor, The Bower
EC1V 9NR London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Oura service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Oura: Easy Method
What is Oura
Oura is a wearable health technology company best known for the Oura Ring, a device and companion app that tracks sleep, readiness, and activity metrics. The Oura membership provides access to advanced analytics, personalized insights, and ongoing software features tied to the Oura account and app.
How to cancel Oura
- Web (Oura account / Membership Hub): Sign in to your Oura account and use the "Cancel Account" button in your account screen. If you prefer, submit a support request via support.ouraring.com and request cancellation. Cancellation via these routes takes effect at the end of the current subscription term; Oura does not provide prorated refunds for the remainder of a term.
- App Store / Google Play subscriptions: Cancel the subscription through the store that billed you (Apple App Store or Google Play). Oura’s Help Center does not provide a step-by-step for store-managed subscriptions, so use the store’s subscription management pages: Apple subscriptions (Apple support) and Google Play subscriptions (Google Play support).
- Support contact and proof: If you submit a ticket, keep the ticket number and confirm the cancellation date. For mailed notices, consider registered mail to obtain proof of delivery.
What happens when you cancel
When you cancel, access to paid membership features remains active until the end of your paid subscription term; you will not lose paid features immediately on cancellation. The subscription will not automatically renew after the current term ends. Oura’s policy is not to prorate refunds for unused time in a billing period. Account data and historical metrics typically remain associated with your account unless you request deletion via support; the app and basic device functionality may still work without an active membership, but some advanced features will be disabled.
Will I get a refund?
Refunds depend on the product and timing. For subscriptions, Oura states that if you are outside the U.S. and change your mind you may be eligible for a full refund within a 14-day cooling-off period provided you have not logged in or used the service during that period. Once you have used the service or after the 14-day period, refunds are generally not provided unless required by law or given at Oura’s discretion. For physical product purchases from Oura’s online store (the Oura Ring), you may return undamaged items for any reason within 30 days of receipt; shipping and handling costs are non-refundable, and exchanges may remove your right to return for refund. If you exchanged a ring size, Oura has in some cases refused refunds for the exchanged item even within the return window.
Oura plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership (Oura official) | C$7.99 (before tax) | Monthly | Full Oura Membership features after complimentary first month |
| Annual Membership (Oura official, prepaid) | C$89.99 (before tax) | Annual | Full Oura Membership features for 12 months |
| Retailer Membership (e.g. Best Buy Canada) | C$19.99/month | Monthly | Retailer-offered membership; may include additional fees or bundled services |
Your consumer rights in Canada
Under Canadian distance-selling concepts, consumers commonly have a 14-day cooling-off period for online purchases that may entitle them to a full refund if they cancel within that time, subject to the seller’s terms and any usage of the service. Federal provisions like the Direct Sellers Harmonization give a 10-day cancellation window for certain direct sales contracts when written cancellation rights are provided. Provinces have additional protections - Quebec’s Consumer Protection Act, for example, restricts unfair contract terms and protects consumers’ cancellation rights. Digital subscription rights can be limited once service has been accessed; Oura’s published policy reflects this by conditioning the 14-day subscription refund on non-use. If you believe your statutory rights have been breached, consider contacting your provincial consumer protection office or the federal consumer resources at Canada.ca - Consumers.
Customer experiences
Customer reports are mixed. Some users praise fast, helpful responses and quick replacement ring deliveries in specific cases, describing rapid resolution through Oura’s chat and support. Other reports note slow or absent responses for connectivity or setup issues and describe difficulty obtaining refunds after exchanges. Some community posts indicate annual memberships were billed again after cancellation unless escalated. These experiences suggest outcomes can vary based on the cancellation method, the type of request, and whether exchanges were performed.
Documentation checklist
- Account email and username, subscription receipt or order number, date of purchase/renewal, screenshots of membership status or cancellation confirmation, any support ticket numbers, tracking/receipt for registered mail (if mailed), and proof of device condition and return shipment for product returns.
Common mistakes
Common mistakes include cancelling via the wrong channel (for example, trying to cancel an App Store subscription through Oura’s web interface rather than through Apple or Google), assuming cancellation yields a prorated refund, and performing a size exchange before returning a ring - exchanges have led some customers to lose return-for-refund rights. Other errors are failing to keep confirmation screenshots or not following up with the store that billed the subscription if charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Oura account / Membership Hub) | No prorated refunds; possible full refund within 14-day cooling-off if unused | Low - straightforward cancellation button or ticket, but follow up for confirmation |
| App Store / Google Play | Refunds handled by the store per their policies; Oura does not control store refunds | Medium to high - must navigate store support and timelines |
| Physical product (Oura Ring) return | Full refund within 30 days for undamaged items purchased from Oura; shipping non-refundable; exchanges may void refund rights | Low to medium - straightforward to return within window but watch exchanges and condition requirements |
After cancelling
After you cancel, retain copies of cancellation confirmations, receipts, and any support correspondence. If you were billed in error after cancelling, contact Oura support first and then your payment provider or bank if charges continue. For App Store or Google Play charges, contact the relevant store for billing disputes. For returns of physical products, follow Oura’s return instructions and keep tracking numbers; note that shipping costs are typically non-refundable. For more information or to submit requests, use Oura’s Help Center at support.ouraring.com and general Canadian consumer guidance at Canada.ca - Consumers. Consider using registered mail for any physical notices to Oura to ensure proof of delivery.
Address
Oura Health Ltd, 5th Floor, The Bower, 211 Old Street, London, EC1V 9NR, United Kingdom. For mailed notices, consider registered mail (for example, raccomandata A/R) to obtain proof of delivery.