Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Performance Golf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Performance Golf: Easy Method
What is Performance Golf
Performance Golf is a golf equipment and training company that sells clubs, training aids and digital coaching content through its website and apps. It offers memberships such as Scratch Club and VIP Coaching, trial subscriptions, one‑time digital training purchases, and physical products with an advertised 365‑day return/refund policy.
How to cancel Performance Golf
- Web portal (standard members): Log in to your account at the Performance Golf website, go to Account → Subscription → Cancel Subscription. Your membership will remain active through the end of the current billing cycle; cancellation prevents future renewals.
- Trial subscriptions (Scratch Club or VIP Coaching): Must be cancelled before the trial ends to avoid auto‑billing. Cancel by emailing support@performancegolf.com or calling 1‑800‑523‑5760. If you miss the trial cutoff, the trial converts to a paid plan and refunds follow the refund policy.
- In‑app purchases (App Store): Cancel subscriptions through your Apple account (App Store → Your name → Subscriptions → Manage). The App Store processes subscription management for in‑app purchases; Performance Golf cannot cancel App Store subscriptions on your behalf.
- Certified mail (recommended for disputes and formal cancellation): Send a signed cancellation letter via certified/registered mail (raccomandata A/R) addressed to Customer Care at Performance Golf, 101 NE 3rd Ave #1500, Fort Lauderdale, FL 33301, United States. Keep proof of posting and the delivery receipt.
- Phone follow‑up: After cancelling by portal, email, or certified mail, keep confirmation numbers and monitor your card/bank statement. If billing continues, contact support immediately and, if necessary, your card issuer to dispute unauthorized charges.
What happens when you cancel
Cancelling prevents future renewals; most paid memberships remain active until the end of the paid billing period. Your access to digital content, coaching or membership features typically continues through that paid period. Account data, purchase history and user settings are usually retained per Performance Golf’s data retention practices - request data deletion via support if you want your account removed entirely. Cancellation confirmation (email or portal notice) is your proof; keep it for disputes.
Will I get a refund?
Refund eligibility depends on the product type and plan. Physical products have a 365‑day return window from purchase if the item is resellable; the customer pays return shipping and refunds are issued after inspection (typically within ~7 business days of receipt). Many digital products are refundable up to 365 days from purchase, but there are important exceptions: monthly Scratch Club and monthly VIP Coaching payments are non‑refundable, annual Scratch Club payments are refundable within 365 days from billing, and trials convert to paid plans unless cancelled before the trial ends - no refunds after billing begins for trial conversions. If you believe you were enrolled deceptively or charged in error, document the problem and raise the issue with Performance Golf support and, if unresolved, your payment provider or provincial consumer protection office.
Performance Golf plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Perform Golf Training (entry-level) | C$39.00 | One‑time or unspecified | Training content via Perform Golf app, likely access to foundation lessons |
| Perform Golf Training (extended) | C$249.00 | One‑time or unspecified | Full training package via Perform Golf app, likely comprehensive content |
Your consumer rights in Canada
Under Canadian consumer protection laws, consumers have statutory rights that cannot be waived by a company policy. These include protections against misleading business practices, inadequate disclosure of charges or trials, and rights for defective goods. Even if a company’s terms state “no refunds,” provincial consumer protection agencies can provide remedies where practices are deceptive or goods are not as described. If you experience undisclosed trial enrollment, excessive upselling, or difficulties cancelling, you should keep documentation and consider contacting your provincial consumer protection office or your payment provider to dispute unauthorized charges.
Customer experiences
Many customers praise the 365‑day money‑back guarantee and responsive customer service, noting friendly support and quick resolution of billing mistakes. Reviews highlight quality of clubs, training aids and helpful coaching content. On the other hand, some customers report unexpected enrollment in paid memberships or trials during checkout, confusing opt‑in flows and persistent marketing contacts. A minority report delayed refunds or unacknowledged return shipments; keeping clear documentation generally speeds resolution.
Documentation checklist
- Order number(s), account email and purchase receipts.
- Screenshots of checkout pages showing trial or subscription enrollments and any opt‑in boxes.
- Cancellation confirmations (email, portal screenshots) and dates/times of any phone calls with support.
- Tracking numbers and photos for returned physical items and proof of condition if required.
- Bank or card statements showing the disputed charge(s).
Common mistakes
Common errors include assuming a trial was cancelled without confirming, missing the trial end date and being auto‑billed, overlooking small opt‑in checkboxes during checkout that start subscriptions, and failing to keep cancellation confirmations or tracking numbers for returns. Another frequent issue is assuming an immediate refund after cancelling a subscription; refunds (when available) follow the refund policy and may require inspection or ticket processing time.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web portal cancellation | Stops future billing; refunds depend on product and plan (see refund policy). Monthly memberships typically keep access for paid period; refunds not automatic. | Low - immediate through your account and provides digital confirmation. |
| Email or Phone (support@performancegolf.com / 1‑800‑523‑5760) | Used for trial cancellations and disputes; refunds follow the product rules (no refunds for monthly Scratch Club/VIP once billed). | Medium - requires follow‑up and record keeping; response time may vary. |
| Certified mail to Customer Care | Same policy applies, but certified mail creates strong proof of notice and date for disputes; refund eligibility follows the general policy. | Low - Medium - more effort to prepare and send, but useful for escalations or legal proof. |
| Return of physical product | Refundable within 365 days if item is resellable; customer pays return shipping; refund issued after inspection (typically ~7 business days). | Medium - requires shipping, proof and inspection. |
| In‑app (App Store) subscription cancellation | Cancellations stop future renewals; App Store handles charges and refunds per its rules. Performance Golf can’t directly cancel these for you. | Low - managed in your Apple account, but refunds must go through Apple. |
After cancelling
After you cancel, save confirmation emails, screenshots and tracking numbers. Monitor your card or bank statement for any further charges and allow time for refund processing where applicable. If a refund is delayed or a charge persists, escalate to Performance Golf support first, then to your payment provider to dispute the charge if necessary. Useful pages: Performance Golf main site and support resources, the company’s terms and return policy, and Government of Canada consumer information for further guidance.
Performance Golf website: performancegolf.com. FAQ and support pages are typically linked from the site footer; Performance Golf terms and returns pages are often located at Terms of Service and Return Policy. For Canadian consumer guidance see Government of Canada - Consumer protection.
Address
Performance Golf
Customer Care
101 NE 3rd Ave #1500
Fort Lauderdale, FL 33301
United States