Cancellation Petlab Co: Easy Method

What is Petlab Co

PetLab Co is a pet-health brand that sells supplements and related products direct-to-consumer through its Canadian website. They offer one-time purchases and a "Subscribe & Save" subscription option with discounted pricing for recurring deliveries.

The company operates customer accounts and subscription management via its website (Customer Account Portal); they do not manage subscriptions through the App Store or Google Play for Canadian customers.

How to cancel PetLab Co

• Log into your Customer Account Portal at thepetlabco.ca (Account or My Subscriptions page).
• Go to "My Subscriptions" and select the subscription you want to change.
• Click "Edit Subscription", scroll to the bottom of the subscription settings and choose the cancellation option (in English: "I want to cancel").
• Confirm the cancellation when prompted (confirm by choosing the final option such as "No, Still Cancel").
• For French (Canada) language users, the option appears similarly as "Annuler vos livraisons" at the bottom of the subscription settings.
• Note: App Store / Google Play cancellations are not applicable - subscriptions are managed on the website only.

What happens when you cancel

Cancelling a subscription stops future renewals and shipments after the current billing period. You will retain access to any product already paid for and scheduled to ship during the current period, but you cannot stop orders that have already been processed or shipped.

After cancellation you should receive a confirmation in your account and by email; keep that confirmation for your records. PetLab Co will retain account data as required by their policies to manage returns, refunds, and customer service inquiries.

Will I get a refund?

PetLab Co offers a voluntary 30-day return-for-refund policy for Canadian orders: returns are eligible for a full refund if items are returned unopened and in original condition. You must contact support to request an RMA number before returning an item. The company covers return shipping as stated in its return instructions and will issue a refund to the original payment method after inspecting the returned product; inspection and processing can take up to two weeks.

Cancelling a subscription does not automatically create a refund for already-processed or shipped orders. There is no explicit reference to a 14‑day statutory right of withdrawal in the information provided; the 30‑day policy is a company policy rather than a statutory entitlement. Exceptions apply if the product is opened, used, or otherwise outside the return condition described in the policy.

Petlab Co plans and pricing

Prices are shown in CAD and reflect information current as of early January 2026. Subscription prices represent discounted "Subscribe & Save" rates versus one‑time purchases; the two‑tub offer applies to the first month only.

Your consumer rights in Canada

Under the information available, PetLab Co does not reference a statutory 14‑day automatic right of withdrawal for distance sales; instead they provide a 30‑day voluntary return policy. Canadian consumers may rely on the seller's published return and refund policy and on general consumer protection laws for unfair practices, but specific statutory return windows vary by province and by the nature of the product.

Subscribers retain the right to cancel or modify subscriptions via the Customer Portal at any time; however, cancellations cannot stop orders that have already been processed. Keep confirmation emails and transaction records as evidence in case of disputes.

Customer experiences

Many customers report positive outcomes such as fast delivery and noticeable benefits from the products (improved dental hygiene, reduced allergy symptoms). Some reviewers also describe satisfactory customer service interactions where refunds or replacements were provided.

On the other hand, a number of customers have complained about difficulties cancelling subscriptions, receiving unwanted or duplicate orders, or trouble accessing the account portal. Several reviews describe returns and cancellations as problematic - ensure you document all communications and follow the returns process precisely to reduce friction.

Documentation checklist

• Order number and date
• Account email and full name
• Reason for cancellation/return and photos if the item is damaged
• Proof of purchase (receipt or confirmation email)
• RMA number or support correspondence if a return was authorized

Common mistakes

Not cancelling before the next scheduled shipment: many issues arise when customers wait until an order is processed - orders already processed cannot be stopped.

Trying to cancel via the App Store or Google Play: PetLab Co manages subscriptions on its website, so app‑store cancellation attempts will not work.

Returning opened or used product without prior authorization: that can void eligibility for a full refund under the 30‑day policy.

Failing to keep confirmation emails or RMA numbers: without documentation some refund or dispute claims become harder to resolve.

Comparative recap

After cancelling

Save your cancellation confirmation and any follow‑up emails. If you expect a return or refund, request an RMA from support before shipping the item back and keep tracking information. Check your bank or card statement after the stated processing window (refunds may take up to two weeks after inspection).

Useful links: PetLab Co Canada, Customer Account Portal, Contact Support, Returns & Refunds.

Address

PetLab Co. c/o Servcorp 85th Floor, One World Trade Center New York, NY 10007 United States

If you need to send formal correspondence, consider using registered mail to obtain delivery confirmation. Include your order number and contact details in any mailed communication.