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I hereby notify you of my decision to terminate the contract relating to the Probiller service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Probiller: Easy Method
What is Probiller
Probiller (also referred to as Aylo Billing or ProBiller) is a payment processor and billing service used by merchants to collect subscription and one-time payments. It processes charges on behalf of merchants and is not typically the provider of the underlying goods or services.
Because Probiller acts as a billing intermediary, account control, access to services, and refund policies are often governed by the merchant you subscribed with rather than Probiller itself.
How to cancel Probiller
- Try cancelling directly with the merchant where you subscribed first - many merchants provide an account page or subscription settings that will stop future billing. If the merchant allows cancellation through their own site, follow that method.
- If you cannot cancel via the merchant, contact Probiller (Aylo Billing) directly by phone or email. Representative contact options include calling +1 917 672 8608 or 1 855 232 9550, or emailing support@probiller.com or billingsupport@probiller.com. Provide your full name, billing email, last 4 digits of the card charged, merchant name, the date of the charge, and explicitly request written confirmation of cancellation.
- Send any formal cancellation request by registered mail (recommended) to the billing company’s US address: Aylo Billing US Corp., 610 Brazos Street - Suite 500, Austin, Texas 78701, USA. If you use a registered international service, note it (for example, “registered letter / raccomandata A/R”) and keep the tracking/receipt.
- Make cancellation requests at least 3 - 5 business days before the next billing date to reduce the risk of being charged for the next cycle, and always request a confirmation number, confirmation email, or other written acknowledgement of the cancellation.
What happens when you cancel
Cancelling stops future billing attempts once the cancellation is processed, but timing and effect depend on whether the merchant or Probiller controls the subscription. Some merchants immediately cut service access upon cancellation; others allow access until the end of the paid period. Because Probiller is a payment processor, they may process the stop request for billing but not control the merchant’s account access or content delivery.
Even after submitting a cancellation, a charge may still post if the request arrives too close to the billing date or if the merchant had already initiated renewal. Keep proof of your cancellation request - emails, call logs, shipping receipts for registered mail - to show you attempted to cancel before a billing date.
Will I get a refund?
Probiller’s Terms of Service state refunds or credits are granted at Probiller’s discretion and they generally do not issue refunds for partially used membership periods. In practice, most refund requests must be pursued through the merchant you subscribed with; Probiller typically will not handle refunds directly. There is no automatic 14-day statutory refund right for digital subscriptions in Canada under Probiller’s public terms - eligibility depends on the merchant’s policy or Probiller’s discretion.
If you believe charges are unauthorized or fraudulent, you can also pursue a chargeback through your bank or card issuer; banks evaluate those on their own criteria and timelines.
Probiller plans and pricing
| Plan | Price (CAD) |
|---|---|
| Information not publicly listed | Varies |
Your consumer rights in Canada
Under Canadian consumer protection law, there is no automatic 14-day “no-questions-asked” refund right for digital subscription services unless a merchant specifically offers one. Your rights regarding refunds therefore depend on the merchant’s advertised terms, Probiller’s discretionary policies, and any representations made at the time of sale.
If you have unauthorized or repeated charges, you can dispute them with your bank or card issuer (request a chargeback). Document all cancellation attempts and communications - these materials strengthen disputes with your financial institution and any complaints you may make to consumer protection agencies.
Customer experiences
Customer feedback is mixed. Some users report helpful, polite, and effective agents who resolved billing issues or consolidated accounts. Positive experiences mention specific agents and timely assistance.
However, many reviewers report difficulty cancelling, repeated or unauthorized charges after cancellation attempts, long response times, and limited refunds. Common complaints focus on poor responsiveness and repeated billing even after requests to stop recurring payments.
Documentation checklist
- Full name and billing email used for the subscription.
- Last 4 digits of the card that was charged and the transaction dates/amounts.
- Merchant name and any account or invoice IDs.
- Copies/screenshots of subscription pages, receipts, or confirmation emails.
- All correspondence: emails, chat transcripts, ticket numbers, and call logs (dates, times, agent names if available).
- Proof of registered mail delivery (tracking number/receipt) if you send a letter.
- Bank/statement entries showing the charge(s) you dispute.
Common mistakes
Common mistakes include failing to get written confirmation of cancellation, contacting only Probiller when the merchant controls the subscription, waiting until the billing date to request cancellation, and not keeping records of communications. For example, telling an agent over chat without receiving a confirmation email can leave you without proof if a duplicate charge appears later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via merchant website | Depends on merchant policy (possible) | Low - Medium |
| Contact Probiller by phone or email | Refunds discretionary; generally no automatic refunds | Medium - High |
| Dispute with your bank / chargeback | Possible if charge is unauthorized or unsupported | Medium (documentation required) |
| Formal registered letter to Aylo Billing | Rarely guarantees refund; useful as formal notice | Medium (formal, traceable) |
After cancelling
After you cancel, monitor your bank and card statements for at least one full billing cycle to confirm no further charges appear. Keep all confirmation emails, ticket numbers, and delivery receipts. If an unauthorized or repeat charge appears, contact your card issuer immediately to start a dispute or chargeback process and provide the documentation you collected.
Helpful pages: Probiller terms and conditions at ca.probiller.com/terms-conditions, and Probiller support/cancellation guidance at how to cancel (support article). If you want to review customer feedback, see community reviews on Trustpilot.
Address
Send formal cancellation letters (registered mail preferred) to:
Aylo Billing US Corp.
610 Brazos Street - Suite 500
Austin, Texas 78701
USA