Servizio di annullamento N°1 in United States
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Probiller
610 Brazos Street – Suite 500
78701 Austin
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Probiller. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
11/01/2026
Cancellation Probiller: Easy Method
What is Probiller
Probiller (also referred to as Aylo Billing or ProBiller) is a payment processor and billing service used by merchants to collect subscription and one-time payments. It processes charges on behalf of merchants and is not typically the provider of the underlying goods or services.
Because Probiller acts as a billing intermediary, account control, access to services, and refund policies are often governed by the merchant you subscribed with rather than Probiller itself.
How to cancel Probiller
- Try cancelling directly with the merchant where you subscribed first - many merchants provide an account page or subscription settings that will stop future billing. If the merchant allows cancellation through their own site, follow that method.
- If you cannot cancel via the merchant, contact Probiller (Aylo Billing) directly by phone or email. Representative contact options include calling +1 917 672 8608 or 1 855 232 9550, or emailing support@probiller.com or billingsupport@probiller.com. Provide your full name, billing email, last 4 digits of the card charged, merchant name, the date of the charge, and explicitly request written confirmation of cancellation.
- Send any formal cancellation request by registered mail (recommended) to the billing company’s US address: Aylo Billing US Corp., 610 Brazos Street - Suite 500, Austin, Texas 78701, USA. If you use a registered international service, note it (for example, “registered letter / raccomandata A/R”) and keep the tracking/receipt.
- Make cancellation requests at least 3 - 5 business days before the next billing date to reduce the risk of being charged for the next cycle, and always request a confirmation number, confirmation email, or other written acknowledgement of the cancellation.
What happens when you cancel
Cancelling stops future billing attempts once the cancellation is processed, but timing and effect depend on whether the merchant or Probiller controls the subscription. Some merchants immediately cut service access upon cancellation; others allow access until the end of the paid period. Because Probiller is a payment processor, they may process the stop request for billing but not control the merchant’s account access or content delivery.
Even after submitting a cancellation, a charge may still post if the request arrives too close to the billing date or if the merchant had already initiated renewal. Keep proof of your cancellation request - emails, call logs, shipping receipts for registered mail - to show you attempted to cancel before a billing date.
Will I get a refund?
Probiller’s Terms of Service state refunds or credits are granted at Probiller’s discretion and they generally do not issue refunds for partially used membership periods. In practice, most refund requests must be pursued through the merchant you subscribed with; Probiller typically will not handle refunds directly. There is no automatic 14-day statutory refund right for digital subscriptions in Canada under Probiller’s public terms - eligibility depends on the merchant’s policy or Probiller’s discretion.
If you believe charges are unauthorized or fraudulent, you can also pursue a chargeback through your bank or card issuer; banks evaluate those on their own criteria and timelines.
Probiller plans and pricing
| Plan | Price (CAD) |
|---|---|
| Information not publicly listed | Varies |
Your consumer rights in Canada
Under Canadian consumer protection law, there is no automatic 14-day “no-questions-asked” refund right for digital subscription services unless a merchant specifically offers one. Your rights regarding refunds therefore depend on the merchant’s advertised terms, Probiller’s discretionary policies, and any representations made at the time of sale.
If you have unauthorized or repeated charges, you can dispute them with your bank or card issuer (request a chargeback). Document all cancellation attempts and communications - these materials strengthen disputes with your financial institution and any complaints you may make to consumer protection agencies.
Customer experiences
Customer feedback is mixed. Some users report helpful, polite, and effective agents who resolved billing issues or consolidated accounts. Positive experiences mention specific agents and timely assistance.
However, many reviewers report difficulty cancelling, repeated or unauthorized charges after cancellation attempts, long response times, and limited refunds. Common complaints focus on poor responsiveness and repeated billing even after requests to stop recurring payments.
Documentation checklist
- Full name and billing email used for the subscription.
- Last 4 digits of the card that was charged and the transaction dates/amounts.
- Merchant name and any account or invoice IDs.
- Copies/screenshots of subscription pages, receipts, or confirmation emails.
- All correspondence: emails, chat transcripts, ticket numbers, and call logs (dates, times, agent names if available).
- Proof of registered mail delivery (tracking number/receipt) if you send a letter.
- Bank/statement entries showing the charge(s) you dispute.
Common mistakes
Common mistakes include failing to get written confirmation of cancellation, contacting only Probiller when the merchant controls the subscription, waiting until the billing date to request cancellation, and not keeping records of communications. For example, telling an agent over chat without receiving a confirmation email can leave you without proof if a duplicate charge appears later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via merchant website | Depends on merchant policy (possible) | Low - Medium |
| Contact Probiller by phone or email | Refunds discretionary; generally no automatic refunds | Medium - High |
| Dispute with your bank / chargeback | Possible if charge is unauthorized or unsupported | Medium (documentation required) |
| Formal registered letter to Aylo Billing | Rarely guarantees refund; useful as formal notice | Medium (formal, traceable) |
After cancelling
After you cancel, monitor your bank and card statements for at least one full billing cycle to confirm no further charges appear. Keep all confirmation emails, ticket numbers, and delivery receipts. If an unauthorized or repeat charge appears, contact your card issuer immediately to start a dispute or chargeback process and provide the documentation you collected.
Helpful pages: Probiller terms and conditions at ca.probiller.com/terms-conditions, and Probiller support/cancellation guidance at how to cancel (support article). If you want to review customer feedback, see community reviews on Trustpilot.
Address
Send formal cancellation letters (registered mail preferred) to:
Aylo Billing US Corp.
610 Brazos Street - Suite 500
Austin, Texas 78701
USA