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I hereby notify you of my decision to terminate the contract relating to the Pruvit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pruvit: Easy Method
What is Pruvit
Overview
Pruvit is a seller and distributor of exogenous ketone products marketed for supporting ketosis, performance, and wellness. In Canada Pruvit offers one‑time purchases and a recurring delivery program (SmartShip) with tiered VIP discounts; products include single‑flavor boxes, tubs and multi‑serving bundles.
This guide explains how to cancel Pruvit orders, subscriptions and how to exercise your revocation rights, with practical steps and addresses relevant to Canadian customers.
How to cancel Pruvit
- Cancel a SmartShip (recurring) order through your Pruvit online account: log in, go to SmartShip/Subscriptions and follow the cancellation prompts. If you cannot cancel online, proceed to the next items.
- Contact Pruvit customer support by the channel shown in your account (email or phone). Request cancellation and ask for written confirmation (reference number or ticket).
- If you are within 14 days of receiving a distance purchase and wish to revoke your contract, send a written revocation (letter) - explicitly state you are revoking the purchase - and send it by registered mail (raccomandata A/R) where possible. Use the returns address: PRUVIT Ventures Inc., c/o Pruvit Returns, Radial Netherlands B.V., Cardiffweg 8, 9744 VA Groningen, Netherlands. Keep proof of posting and a copy of the letter.
- If you are returning physical product, follow the returns instructions provided by Pruvit support; retain tracking and shipment receipts until your return and refund are confirmed.
What happens when you cancel
When you cancel SmartShip your future recurring shipments should stop; you will retain access to your account and order history unless you request account deletion. Cancellation does not automatically guarantee a refund - refunds depend on timing, whether goods were shipped, and product condition.
Subscriptions typically cease renewal after successful cancellation. Your personal data remains subject to Pruvit’s privacy policy; you can request deletion or portability under applicable privacy laws, but account closure and data removal may follow the company’s procedures and retention schedule.
Will I get a refund?
Refunds depend on several factors: when you cancel relative to shipment date, whether products were opened or used, and whether you revoked the contract within the allowed revocation period. If you validly revoke a distance contract within the stated revocation period (see cancellation steps) you are generally entitled to a refund of the product price, subject to reasonable deductions for diminished value if applicable.
Exceptions include items excluded by Pruvit’s returns policy (check the Help Center) and any costs specified for shipping, restocking or loss of value for used items. Always request written confirmation of refund eligibility and timing from Pruvit support and keep receipts and shipment tracking as evidence.
Pruvit plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| KETO//OS NAT® 20 Servings (individual flavor, Charged or Caffeine‑Free) | C$183.54 (retail) | One‑time (20 servings) | Single flavor box, either Charged or Caffeine‑Free |
| KETO//OS NAT® Lite 20 Servings | C$115.71 (retail) | One‑time (20 servings) | Lite formulation |
| KETO//OS PRØ® 30 Servings | C$223.44 (retail) | One‑time (30 servings) | PRØ formulation, 30‑serving tub |
| Nat20 Variety Pack (10 flavors, 20 servings) | C$183.54 (retail) | One‑time (20 servings) | Variety of 10 flavors |
| Nat30 Variety Pack (10 flavors, 30 servings) | C$271.32 (retail) | One‑time (30 servings) | Variety of 10 flavors |
| Mini Trial Builder (60 servings) | C$418.47 (retail) | One‑time (60 servings) | Bundle, 60 servings |
| Max Trial Builder (120 servings) | C$770.87 (retail) | One‑time (120 servings) | Bundle, 120 servings |
| i‑FAST Max Variety Pack | C$768.08 (retail) | One‑time | Bundle |
| Mega Trail Builder (240 servings) | C$1,409.59 (retail) | One‑time | Bundle, 240 servings |
| i‑FAST Mega Variety Pack | C$1,460.46 (retail) | One‑time | Bundle |
| Best Bundle | C$476.71 (retail) | One‑time | Bundle |
Your consumer rights in Canada
Canadian consumer protections vary by province, but consumers generally have rights when purchasing at a distance. For distance‑selling revocations the company’s stated revocation period must be respected; this guide follows a 14‑day revocation approach - send the revocation in writing and keep proof of sending. You also retain rights for defective or misdescribed goods under provincial warranty and consumer protection statutes.
If you believe your rights are breached, you can contact your provincial or territorial consumer protection office, consider filing a complaint with the Better Business Bureau or seek legal advice. Retain all communications, invoices and shipment tracking as evidence.
Customer experiences
Customer reports vary: many find account cancellation straightforward when done online and receive confirmation promptly; others report delays or needing to contact support for manual cancellation. Refund outcomes are mixed - timely revocations and unopened returns tend to be processed more smoothly, while refunds for opened or partial‑use products can be disputed or incur deductions.
Documenting communications, using registered mail for revocations and keeping tracking numbers reduces dispute risk and improves the chance of a favorable resolution.
Documentation checklist
- Order number and invoice/receipt
- Account login email and customer ID
- Written cancellation or revocation letter (copy)
- Proof of sent registered mail and delivery receipt
- Return tracking number and shipment receipts
- Photographs of product condition (if returning)
Common mistakes
Customers sometimes assume cancellation is automatic without confirming; always obtain written confirmation. Another frequent error is failing to check the cutoff date for stopping the next SmartShip shipment - cancelling after fulfilment may still result in a shipment being charged and sent.
People also return products without prior authorization or without retaining proof of posting; unauthorized returns can be refused and delay refunds. Finally, not documenting communications with support makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (SmartShip cancellation) | Possible - stops future charges; refund depends on shipment timing | Low |
| Email / Phone support | Possible - requires confirmation; refunds depend on policy and timing | Medium |
| Written revocation by registered mail (within 14 days) | Most reliable for revocation claims; refund generally available if valid | Low - Medium (requires mail proof) |
| Returning physical product to returns address | Refund subject to condition, timing and company return policy | Medium - High (requires authorization and proof) |
After cancelling
After cancellation, keep copies of all confirmations, tracking and correspondence until your refund is complete and your account status is clear. If you do not receive promised refunds or confirmations, escalate with Pruvit support and consider contacting provincial consumer protection services.
Helpful resources: Pruvit Help Center for Canada (product and return policies), Government of Canada consumer information, and your provincial consumer protection office. For registered mail guidance use your national postal service’s website to confirm tracking and proof of delivery.
Online links (examples): Pruvit Help Center, Government of Canada - Consumer Protection, Canada Post - Registered Mail.
Address
PRUVIT Ventures Inc., c/o Pruvit Returns, Radial Netherlands B.V., Cardiffweg 8, 9744 VA Groningen, Netherlands