Kündigungsdienst Nr. 1 in United States
Vertragsnummer:
An:
Kündigungsabteilung – Pupbox
10850 Via Frontera
92127 San Diego
Betreff: Vertragskündigung – Benachrichtigung per zertifizierter E-Mail
Sehr geehrte Damen und Herren,
hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Pupbox. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.
Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:
– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.
Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:
– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.
Mit freundlichen Grüßen,
19/01/2026
Cancellation Pupbox: Easy Method
What is Pupbox
PupBox is a subscription service that shipped curated boxes of toys, treats and training materials for puppies. The company offered recurring deliveries on a plan schedule and handled subscription management through its website and, for some customers, via platform subscriptions (App Store / Google Play).
How to cancel Pupbox
- Via the website: Sign in to your PupBox account, go to your account or subscription page, and follow the on‑screen option to cancel. Note that cancelling on the account page does not immediately stop prepaid or pending charges and the subscription remains active until the end of the current term.
- If you subscribed via Apple (iOS) or Google Play (Android): cancel the subscription in your Apple ID or Google Play subscription settings - PupBox does not provide platform‑specific cancellation controls for these stores.
- If you have problems cancelling online or want paper evidence, send a written cancellation request by email to PupBox customer support and also by registered mail (for Canada: raccomandata A/R is recommended) to the corporate address: PupBox Inc, 10850 Via Frontera, San Diego, California 92127, United States. Keep copies and delivery receipts.
- After submitting a cancellation request, keep screenshots or confirmation messages and monitor your bank or card statements for continued charges; follow up promptly if charges continue.
What happens when you cancel
Cancelling a PupBox subscription through the account page stops future renewals only at the end of the current subscription term; it does not automatically refund prepaid boxes or stop pending charges for boxes already scheduled. You will typically continue to receive and be billed for all remaining boxes in the plan up to the end of the term. If you subscribed via Apple or Google, cancellation must be done through those stores and the subscription handling is controlled by the platform.
Will I get a refund?
PupBox’s stated policy is that it does not offer full or partial refunds for subscriptions and does not accept returns. In practice, refunds are not routinely provided. PupBox may handle exceptional cases on a case‑by‑case basis in extenuating circumstances, but there is no guaranteed statutory 14‑day cooling‑off refund from the company’s own terms. If you believe you are entitled to a refund under applicable Canadian consumer protection law, you may need to escalate with your payment provider or a consumer protection office.
Pupbox plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| All plans | Varies | PupBox does not currently ship to Canada; specific Canadian pricing is not available. |
Your consumer rights in Canada
Canadian consumers generally have protections for purchases made remotely, including cooling‑off periods or rights under provincial consumer protection laws in certain circumstances. PupBox’s published no‑refund policy does not necessarily override statutory rights. If you believe your legal rights have been breached (for example, failure to cancel as promised or unauthorized charges), contact your provincial consumer protection office or consumer affairs branch and consider disputing charges with your bank or card issuer. Keep records of all communications and receipts to support your claim.
Customer experiences
Reviews are mixed. Some customers praise PupBox for high‑quality items, sturdy toys, healthy treats and useful training guides. Other customers report problems: difficulty cancelling mid‑subscription, continued automatic charges after cancellation requests, refusal to provide refunds, and poor customer service. These critical reports include summaries from Better Business Bureau and consumer review sites; several customers found it necessary to escalate disputes through their payment providers or consumer protection agencies.
Documentation checklist
- Order confirmation(s) and subscription details (dates, plan type)
- Screenshots of your account subscription page and any in‑account cancellation confirmations
- Copies of all emails or messages exchanged with PupBox support
- Bank or card statements that show charges you are disputing
- Registered mail receipt (tracking and proof of delivery) if you sent a written cancellation
- Notes with dates/times of phone calls or chats and names of any representatives
Common mistakes
Customers commonly assume that clicking “cancel” will immediately stop all future charges - with PupBox, cancellation typically takes effect at the end of the billing term, so charges and scheduled boxes can continue. Another frequent mistake is cancelling in the wrong place: if the subscription was set up through Apple or Google, cancelling on the PupBox site may not stop the platform subscription. Finally, failing to keep written records (screenshots, confirmation emails, registered mail receipts) makes it harder to dispute continued billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (via account page) | No (company policy: no routine refunds; prepaid boxes billed through term) | Medium - cancellation ends at term end; charges may continue |
| App Store / Google Play | Handled by Apple/Google (PupBox does not specify refunds) | Medium‑High - must manage via the platform and follow their refund process |
| Registered mail / written request | No guaranteed refund, but provides strong evidence for disputes | Low‑Medium - helpful for recordkeeping and escalation |
After cancelling
After you cancel, keep monitoring your payment method for any remaining charges and retain all documentation. If charges continue after cancellation, contact your bank or card issuer to dispute unauthorized or recurring charges. For platform subscriptions, manage cancellations and refund requests through Apple or Google directly.
Helpful resources:
How to cancel subscriptions on Apple devices
Manage and cancel subscriptions on Google Play
Consumer protection information - Government of Canada
For PupBox customer support, visit their website or account support pages (search for PupBox contact/support) and use email and registered mail where possible to create a paper trail.
Address
PupBox Inc
10850 Via Frontera
San Diego, California 92127
United States