Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Purple Carrot
460 Hillside Avenue
02494 Needham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Purple Carrot service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Purple Carrot: Easy Method
What is Purple Carrot
Overview
Purple Carrot is a meal kit delivery service focused on plant-based recipes and ingredients, delivering pre-portioned meals to subscribers on a recurring schedule. Customers choose meal plans and delivery cadence through an online account or mobile app; orders are prepared and shipped according to the chosen plan.
How to cancel Purple Carrot
- Via web: Log into your account, go to My Account → Subscription → Change Subscription → select "Cancel Subscription" and complete the short survey. You must cancel before Tuesday at 11:59 PM EST the week prior to your next shipment to avoid being charged; cancellations made after that deadline take effect the week after your final shipment. For details see Purple Carrot Help Center.
- Via mobile app (iOS/Android): Open the app → Profile → My Subscription → Cancel Subscription → complete the survey. See the same help article.
- Note: There is no cancellation through the App Store or Google Play - subscriptions must be managed via Purple Carrot’s website or app. For third-party guidance see SeeSubs.
- Alternative: Instead of canceling you may pause your subscription for 6, 8, or 10 weeks via the website or app (same help article).
What happens when you cancel
When you cancel, your subscription will be scheduled to stop according to Purple Carrot’s cutoff rules: cancel before the stated Tuesday 11:59 PM EST deadline in the week prior to a shipment to prevent that shipment and related charge. If you miss the deadline, cancellation typically takes effect after the next processed shipment so you may still receive (and be charged for) that order. Your account remains accessible for order history and settings; pausing is an alternative that leaves the subscription dormant rather than terminated. Purple Carrot’s systems will retain your account data as described in their policies, and you should keep records of cancellation confirmations and screenshots for reference.
Will I get a refund?
Purple Carrot’s Terms indicate you can contact them within 7 days if you’re not satisfied or something was unexpected, but they do not guarantee an automatic full refund. Third‑party guides and user reports indicate refunds for already processed or shipped orders are uncommon; typically cancellation prevents future charges rather than refunds for completed shipments. For problems with missing or spoiled items, customer service often issues small credits rather than full refunds. If you believe a statutory refund or cooling‑off right applies in Canada, you may assert that separately (see the consumer rights section below).
Purple Carrot plans and pricing
| Plan | Price | Meals per week |
|---|---|---|
| 2‑Serving Plan | Varies | Varies |
| 4‑Serving / Family Plan | Varies | Varies |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection rules, online and digital subscription purchases can carry a cooling‑off period. Federal guidance and some provincial laws provide a 14‑day (2‑week) right to cancel certain online purchases and request a full refund from the start of a subscription, even if the merchant’s own terms do not mention it. Provinces such as Ontario have additional protections for recurring services, including specific cancellation and refund rights within statutory timeframes. If a merchant’s stated policy is more restrictive than applicable Canadian law, consumers may be entitled to rely on the statutory protections and should raise that point with the company and, if necessary, with provincial consumer protection authorities.
Customer experiences
Reviews are mixed. Some customers praise Purple Carrot for convenient, tasty plant‑based meals and menu variety. However, a notable portion of reviews report issues such as missing or incorrect ingredients, spoiled items, and delivery problems. Many negative reports also describe difficulty with cancellations, unexpected charges due to reactivation or missed deadlines, and customer service that can be slow or that offers credits rather than full refunds. For examples and current consumer sentiment see customer review sites like Trustpilot Canada and discussions on forums such as Reddit.
Documentation checklist
- Account screenshot showing subscription page and cancellation option
- Cancellation confirmation (email or on‑screen confirmation) or survey completion screenshot
- Dates and times of cancellation and of any subsequent shipments/charges
- Photos and descriptions of any missing, damaged, or spoiled items and related messages with customer service
- Payment/transaction records from your bank or card showing charges
Common mistakes
Common errors include missing the service’s weekly cutoff (the Tuesday 11:59 PM EST deadline) and assuming cancelling via the App Store or Google Play will stop Purple Carrot - they do not manage the subscription there. Other pitfalls are expecting refunds for orders already processed or shipped (these are often declined), not keeping proof of cancellation or customer service exchanges, and not checking for automatic reactivation or account changes. To avoid disputes, document each step and confirm cancellation with a screenshot or email.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (account) - My Account → Subscription | Prevents future charges; refunds for processed/shipped orders unlikely; contact support within 7 days for issues | Low - Medium (direct; just meet cutoff) |
| Mobile app (iOS/Android) | Same as web (prevents future charges); refunds not guaranteed for processed/shipped orders | Low (in‑app flow) |
| App Store / Google Play | Cannot cancel Purple Carrot subscription through these stores; refunds not handled here - must use Purple Carrot site/app | High (not supported; requires using Purple Carrot site/app or contacting support) |
After cancelling
After you cancel, keep your cancellation confirmation and monitor your bank or card for any unexpected charges. If you are charged after cancelling, contact Purple Carrot support immediately and provide your documentation. If Purple Carrot refuses a refund you believe you are entitled to under Canadian law, inform them of the applicable statutory right and, if necessary, file a complaint with your provincial consumer protection office or your payment provider to dispute the charge. Helpful links: Purple Carrot help on pausing/cancelling (help article), Purple Carrot Terms (Terms), and an independent cancellation guide (SeeSubs).
Address
Purple Carrot
460 Hillside Avenue
Needham, Massachusetts 02494
United States