Cancellation service N°1 in Japan
Contract number:
To the attention of:
Cancellation Department – Sakuraco
5-13-18 Shiba, Ichigo Mita Building, 7th Floor
108-0014 Tokyo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sakuraco service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Sakuraco: Easy Method
What is Sakuraco
Sakuraco is a curated subscription box service that ships Japanese snacks and regional items with cultural storytelling. Boxes are offered on recurring billing cycles (monthly, quarterly, semi‑annual, annual) and are shipped internationally, including to Canada.
How to cancel Sakuraco
- Log in to your account via the Customer Portal at https://my.sakura.co.
- Go to "My Account Dashboard" → "View Plan".
- Scroll to the bottom of the plan page and click "Cancel Subscription".
- Confirm the cancellation by typing "YES" and clicking "Cancel Now".
The web Customer Portal is the primary cancellation route. Sakuraco does not document a separate App Store or Google Play cancellation flow, so canceling in the portal is the recommended method.
What happens when you cancel
Cancelling will stop future auto‑renewal charges for the subscription plan. Charges already processed remain charged and, if an order has been processed or shipped, Sakuraco states it cannot be cancelled or refunded. Check your account order history and upcoming shipments to confirm what remains scheduled after cancellation. Keep a copy or screenshot of the cancellation confirmation for your records.
Will I get a refund?
Sakuraco’s published and reported practice is that payments are generally final and refunds are not issued once a payment has been processed. Customers frequently report the company refuses refunds for auto‑renewals even when cancellation was made shortly after renewal. Refunds are more likely only where there is a failure to deliver or where goods are defective; in those cases you may pursue remedies under provincial consumer‑protection law or via your payment provider (for example, a credit‑card dispute). If an order has been processed or shipped, Sakuraco indicates it cannot be refunded.
Sakuraco plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| 1‑month | approx. C$50.60 (box) + C$14.20 shipping = ~C$64.80 | Monthly | Auto‑renewing subscription; cancel anytime |
| 3‑month | approx. C$47.90 (box) + C$14.20 shipping = ~C$62.10 | Every 3 months | Prepaid quarterly billing |
| 6‑month | approx. C$45.20 (box) + C$14.20 shipping = ~C$59.40 | Every 6 months | Prepaid bi‑annual billing |
| 12‑month | approx. C$43.90 (box) + C$14.20 shipping = ~C$58.10 | Annually | Lowest per‑box rate; prepaid annual billing |
Sakuraco lists prices in USD; the CAD amounts above use an approximate conversion (1 USD ≈ 1.35 CAD) and estimated shipping. Actual charges on your statement will depend on your bank’s exchange rate and may include duties or import fees.
Your consumer rights in Canada
Canadian consumer protection does not generally provide a mandatory 14‑day right of withdrawal for subscription goods delivered by mail. Refunds are usually required only if the product is not delivered or is defective, or if there is a material misrepresentation. If you believe Sakuraco failed to deliver goods or delivered faulty products, you may have remedies under provincial consumer‑protection statutes and can also contact your payment provider to dispute an unauthorized or undelivered charge.
Customer experiences
Many customers praise Sakuraco for high‑quality, unique snacks and attractive packaging with cultural notes. Some Canadian customers report timely shipping and a delightful unboxing experience. Conversely, numerous complaints center on surprise auto‑renewal charges, difficulty obtaining refunds, delayed deliveries, and inconsistent customer service responses. These mixed reports suggest keeping careful records of charges and cancellations.
Documentation checklist
- Account email and username used with Sakuraco
- Order number(s) and subscription plan details
- Screenshots of renewal/charge on your card statement
- Screenshot or PDF of your cancellation confirmation (if available)
- Any email correspondence with Sakuraco customer support
- Photos of damaged or defective items (if applicable) and proof of non‑delivery
- If you send registered mail, the tracking number and postal receipt (raccomandata A/R)
Common mistakes
Common mistakes include waiting until after the renewal date to cancel (resulting in an already‑processed charge), assuming canceling via an app store cancels the Sakuraco portal subscription, and failing to save the cancellation confirmation. Another frequent issue is expecting an automatic refund after cancellation; because Sakuraco’s stated practice is to treat payments as final, refunds should not be assumed. Keep clear records and act before the next scheduled billing to avoid unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Customer Portal (recommended) | Refunds are unlikely; cancellation stops future renewals | Low - self‑service via Customer Portal |
| Registered mail / formal letter to corporate office | Refunds are unlikely; useful as formal proof of cancellation request | Medium - requires mailing and proof (raccomandata A/R recommended) |
| App Store / Google Play | Sakuraco provides no clear process; refunds may be governed by the store | High - process unclear; best to cancel in Sakuraco portal and consult store policies |
After cancelling
After you cancel, keep the cancellation confirmation and monitor your payment method for any unexpected charges. If you believe a renewal charge was unauthorized, contact your card issuer or payment provider to dispute the charge and provide your documentation. For Sakuraco help pages and the cancellation FAQ see Sakuraco FAQ and access your account at Sakuraco Customer Portal. For formal written cancellation, consider sending a registered letter to the corporate address below and retain postal proof.
Address
TokyoTreat Ltd.
Ichigo Mita Building, 7th Floor
5‑13‑18 Shiba, Minato‑ku
Tokyo 108‑0014
Japan