Cancellation Scenthound: Easy Method

What is Scenthound

Scenthound is a membership-based pet grooming and wellness service that offers recurring grooming visits and related services for dogs through local locations and an online account system. Memberships are billed on a recurring basis until cancelled.

How to cancel Scenthound

• In the app or your online account: go to "Manage Membership" or account settings and follow the steps to cancel before your next renewal date to prevent the upcoming charge.
• By email: if you cannot cancel via the app/account, send a clear cancellation request to the company email listed in your account or on Scenthound's contact pages, including your full name, account details, and the effective cancellation date. Send before the end of the billing period to avoid the next charge.
• By registered mail (recommended for proof): send a signed letter stating your intent to cancel, your account details, and the desired cancellation date to the company address (see Address section). Use registered/trackable delivery and keep the receipt as proof.

What happens when you cancel

Subscriptions auto-renew until they are cancelled. When you cancel, the cancellation prevents future renewals but generally does not retroactively refund fees already charged. In many cases your membership benefits will continue until the end of the already-paid billing period. The company’s policies govern how long account data is retained; if you need data removed, request that specifically when you cancel.

Will I get a refund?

Subscription fees are stated to be non-refundable except where required by law. Refunds may be considered on a case-by-case basis at the company's discretion. For physical goods, refunds are typically issued only after the returned items are received and accepted as being in acceptable condition. In Canada, consumer protection laws may create additional rights to a refund in specific situations.

Scenthound plans and pricing

Your consumer rights in Canada

Scenthound’s publicly available materials do not state a specific 14-day cooling-off or "return for any reason" right. Standard Canadian consumer protection laws and provincial rules may nonetheless apply to your situation, including rights concerning unfair practices, misrepresentations, and certain refund obligations. These rights vary by province and by the type of purchase (service vs. physical goods). If you believe your statutory rights have been breached, contact your provincial consumer protection office or a legal advisor for guidance.

Customer experiences

Customer feedback is mixed. Some clients report positive experiences, noting caring staff who were gentle with an aggressive rescue dog and recommending the service. Other reports are critical: examples include a manager refusing to use customer-provided shampoo without veterinary approval despite a customer's preference, and an allegation of mistreatment (including a heat-related risk) at one location. These experiences vary by location and should be considered when deciding how to proceed or when communicating with the company.

Documentation checklist

• Account name, email, and membership ID
• Date of last payment and upcoming renewal date (screenshots or receipts)
• Screenshots or copies of account settings showing current membership status
• Copies of any communications with Scenthound (emails, chat logs, in-app messages)
• Receipt or tracking proof if you send registered mail
• Photos and descriptions if your cancellation or refund relates to a service or product issue

Common mistakes

Common errors include waiting until after the renewal date (resulting in an unexpected charge), failing to keep proof of cancellation, assuming a subscription is refundable when it is generally stated as non-refundable, and not confirming which method (app, email, or mailed notice) the company requires in your region. Another frequent issue is not checking bank or card statements after cancelling and therefore missing continued charges that may require a dispute with your payment provider.

Comparative recap

After cancelling

Keep copies of all cancellation confirmations and delivery receipts. Watch your bank or card statements for one billing cycle after cancellation to confirm no further charges occur. If you are charged after cancelling, first contact Scenthound support and provide your proof of cancellation; if unresolved, contact your payment provider to dispute the charge and check provincial consumer protection resources.

Helpful links: Scenthound main site - https://www.scenthound.com; Scenthound terms or support pages (check the footer of the main site) - Terms & Support; Government of Canada on consumer protection - https://www.canada.ca/en/services/business/consumer-protection.html.

Address

Scenthound, LLC.
1070 E Indiantown Rd, Suite 300
Jupiter, FL 33477, USA