Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shaperluv
30 North Gould Street
82801 Sheridan
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shaperluv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Shaperluv: Easy Method
What is Shaperluv
Shaperluv is a company selling men’s body-shaping garments and related products, operating primarily through its website (Shopify-based storefronts). The brand markets a 60-day money-back guarantee and result-based promises; customers purchase physical products that are shipped from the vendor rather than signing up through a mobile app storefront.
How to cancel Shaperluv
- Preferred - E‑mail: write to the support address (support@shaperluv.com) with your order number, the reason for cancellation, and a clear request to cancel any active subscription and stop future billing. Keep the sent message as your written record.
- Live chat: use the site’s live chat during business hours (typically Mon - Fri 9:00am - 5:00pm EST) to request cancellation; ask for a transcript or confirmation e‑mail.
- Online account / subscriptions portal: if you have an account, visit the Shopify subscriptions portal at https://shaperluv.com/apps/subscriptions to manage or cancel recurring subscriptions (users have reported this hidden path works).
- Postal mail: send a cancellation request by post to the company address (see Address section below) if other methods fail; include order details and keep proof of posting.
- If you encounter errors (e.g. “email disabled”) escalate to live chat or keep records and contact your payment provider if necessary.
What happens when you cancel
When cancellation is successful, Shaperluv should stop future renewals and recurring charges. Access to any subscription-based offers or replenishment shipments will cease on the next billing date. Your personal account data remains subject to the company’s privacy and retention policies; if you want data removed, make a separate request to support. Keep confirmation (e‑mail or chat transcript) that the subscription was canceled and that no further charges will be applied.
Will I get a refund?
Shaperluv publishes a 60-day money-back guarantee for eligible returns and states refunds are issued to the original payment method within about five business days once a return is approved. For returns you must generally send back unworn, unwashed, unaltered items in original packaging; return shipping labels are not provided and customers report return costs of roughly US$10. There are also marketing claims of a results-based guarantee (e.g., “no results → full refund and keep the product”), but some customers report receiving partial refunds or automated offers instead of the advertised full refund. If you believe the company has not honored its posted policy, keep all communications and consider disputing the charge with your payment provider or filing a complaint with consumer protection authorities.
Shaperluv plans and pricing
| Plan / Source | Price | Notes |
|---|---|---|
| Web / Shopify (product purchases, possible hidden subscription portal) | Varies | Official storefront lists product prices in USD; users have reported recurring charges (~US$5/month) but no official app-subscription pricing is published. |
Your consumer rights in Canada
Canada does not provide a general 14‑day cooling-off right for online purchases (unlike some jurisdictions), so statutory cancellation rights are limited except in specific circumstances (e.g., door‑to‑door sales). Businesses must generally honour the refund policies they publish; Shaperluv’s 60‑day guarantee is enforceable as a contractual term. If you encounter misleading advertising, refusal to refund, or unauthorized recurring charges, you can dispute the transaction with your credit card company or PayPal and file complaints with the Competition Bureau or your provincial consumer protection office. Keep all evidence of the advertised policy and your communications.
Customer experiences
Reviews are mixed. Many customers praise product comfort, quality, and helpful customer service, with several Canadian reviewers noting quick, friendly resolution and sometimes free replacements or exchanges. Negative reports include unexpected recurring charges that some customers say they did not knowingly authorize, delayed or missing shipments, and complaints on forums that refund interactions can be automated or that only partial refunds were offered in practice. Multiple users have reported success canceling via the Shopify subscriptions portal and via direct support contact.
Documentation checklist
- Order number and order date
- Proof of payment (card statement or PayPal transaction ID)
- Copies/screenshots of your cancellation request (email, chat transcript)
- Photos of the item (if returning) showing condition and packaging
- Tracking number and proof of return postage, if applicable
Common mistakes
Common mistakes include not keeping written confirmation of cancellation (only a verbal chat), failing to use the order number in communications, assuming a mobile app is used when the service is web/Shopify-based, and overlooking small recurring trial-style charges. Example: a customer closed a chat without saving the transcript and later could not prove they had requested cancellation when a subsequent charge appeared. Another frequent issue is trying to cancel through standard account pages and missing the hidden Shopify /apps/subscriptions portal where subscriptions can be managed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| E‑mail to support (support@shaperluv.com) | Possible full refund if within published policy; refund processed to original method once approved | Low - preferred for a written record |
| Live chat (site) | Possible; chat agents have provided refunds and replacements in many reports | Low - Medium - fast but limited to business hours; request transcript |
| Online account / Shopify subscriptions portal (/apps/subscriptions) | Cancellation via portal should stop future charges; refunds still subject to return/refund policy | Medium - portal is reportedly hidden but effective |
| Postal mail | Possible but slower; refund handling still follows company policy once received | High - slowest and harder to prove without proof of posting |
After cancelling
After you cancel, save the confirmation and monitor your payment method for any further charges. If a charge posts after cancellation, contact Shaperluv support first with your cancellation evidence; if the issue is not resolved, open a dispute with your card issuer or payment provider and file a complaint with your provincial consumer protection office. Reference the company’s refund policy here: Shaperluv refund policy. For managing subscriptions directly try the portal at https://shaperluv.com/apps/subscriptions. For community reports and experiences see Canadian reviews on Trustpilot and discussion threads such as on Reddit.
Address
Shaperluv LLC, 30 North Gould Street, Sheridan, WY 82801, USA