Cancellation Shapermint: Easy Method

What is Shapermint

Shapermint is an online retailer specialising in shapewear, intimates and related apparel, offering both one‑time product purchases and a subscription service called the Shapermint Club. The company operates an online help centre for account and order management and provides return and membership policies that apply to Canadian customers.

How to cancel Shapermint

• Online (recommended): Log into your Shapermint account, go to “Manage Membership” under My Account, and select “Cancel Online.” Cancellation is effective from the next billing cycle; there are no cancellation fees. For details see the Shapermint Help Center.
• Customer support: Contact Live Chat, email or phone/SMS support and request cancellation. Representatives can confirm cancellation if you provide account details.
• Formal written notice: If you prefer, send a written cancellation to Shapermint’s contact address (see Address section). Consider sending by registered mail and keeping proof of postage.

What happens when you cancel

When you cancel a Shapermint Club membership, your membership will not renew after the current billing cycle; you retain any paid membership benefits until that date. Cancelling does not automatically issue refunds for past billing cycles or resolve outstanding returns - those follow Shapermint’s return/refund procedures. Shapermint may retain basic account information to process any outstanding orders, returns, or refunds and to comply with its record‑keeping policies.

Will I get a refund?

Membership cancellations themselves do not typically generate a retroactive refund for prior completed billing cycles; cancellation prevents future charges. For returned merchandise, Shapermint’s stated Exchange & Return policy for Canada allows returns or exchanges of unworn items (with original tags and hygiene seals) within 60 days. Refunds for returns may have a processing deduction (policy notes a US$6 processing fee deducted from the total), unless you are a Club member with eligible free returns (90 days) or the item is damaged/defective. For the official return details see the Shapermint Exchange & Return policy.

Shapermint plans and pricing

Your consumer rights in Canada

Canadian consumer protection varies by province and territory. Shapermint’s published policies (60‑day returns, processing fees, Club benefits) apply in addition to any statutory consumer rights; they do not automatically override provincial law. There is no explicit statutory 14‑day cooling‑off period in Shapermint’s materials for Canada as there may be in the EU/UK. If you believe you were charged without consent or that a retailer has failed to honour its obligations, you can dispute the charge with your card issuer (chargeback) and contact provincial consumer protection authorities or file a complaint with federal bodies such as the Competition Bureau when appropriate.

Customer experiences

Public reviews for Shapermint Canada are mixed. Many customers praise product comfort, fit (especially bras and camisoles), quality and fast delivery, and some report responsive, effective customer support. At the same time, common negative reports include unexpected membership charges, difficulty cancelling subscriptions, unwanted enrolment in subscription programs, issues with substitutions or stock, longer than expected return/shipping times, extra customs/duties on Canadian orders, and occasional confusing currency/price display versus charge currency. These experiences suggest that while many transactions go smoothly, a portion of customers encounter billing or fulfilment friction.

Documentation checklist

• Order number(s) and date(s)
• Account email/login used for the purchase
• Screenshot or copy of the charge on your card (if disputing unauthorized billing)
• Membership details (start date, trial period information) if cancelling a Club membership
• Photos and descriptions of items for return (unworn items: tags, hygiene seals) if requesting a refund or exchange

Common mistakes

Customers sometimes assume cancellation is instantaneous and expect immediate refunds; in reality cancellation typically prevents future charges but does not retroactively refund prior billing cycles. Another frequent issue is attempting to cancel through the App Store or Google Play when the seller’s documented account cancellation path is via the Shapermint website or customer service - App Store/Play procedures and refunds may follow those platform rules and are not clearly covered in Shapermint’s public help articles. Finally, failing to keep order numbers, screenshots of charges, or communication records can make disputes and support interactions slower or less effective.

Comparative recap

After cancelling

After you cancel, keep copies of any cancellation confirmation, emails or screenshots showing the cancellation, and retain order numbers for any open returns. If you need to return items, follow the Exchange & Return procedure in Shapermint’s help articles and note the processing fee terms. If you experience unauthorized charges or unresolved issues, contact your payment provider about a chargeback and consider contacting your provincial consumer protection office. Helpful links: Shapermint Help Center - https://help.shapermint.com/hc/en-us, Shapermint Exchange & Return policy - https://help.shapermint.com/hc/en-us/articles/900002245546-What-is-Shapermint-s-Exchange-and-Return-policy, and public reviews for additional context - Shapermint on Trustpilot Canada.

Address

Attn: “Shapermint”
10785 W. Twain Ave. Ste 229
Las Vegas, NV 89135
USA

For formal cancellations or disputed-account notices you may wish to send correspondence by registered mail and keep proof of postage.