Cancellation Simplisafe: Easy Method

What is Simplisafe

SimpliSafe is a subscription-based home security company that sells alarm hardware and optional professional monitoring services. Systems are typically sold direct-to-consumer and designed for DIY installation, with monitoring offered on month-to-month terms rather than long-term contracts.

The company provides cloud features (camera recordings, app control) and multiple monitoring tiers; hardware can usually be used locally without an active monitoring plan.

How to cancel Simplisafe

• Do not rely on the app or website to cancel - SimpliSafe monitoring subscriptions cannot be cancelled through the app, the SimpliSafe website, the App Store, or Google Play. Cancellation must be initiated by phone with SimpliSafe Customer Service or by sending a written cancellation (see address below).
• Call SimpliSafe customer support and request cancellation of monitoring. Ask for a confirmation number, the name of the agent, and the exact time/date of the call. If you cannot reach them by phone, send a written cancellation (registered mail) to SimpliSafe’s headquarters and request written confirmation.
• Request a refund of any unearned full-month service charges if applicable, and confirm whether a prorated refund or partial-month refund applies (SimpliSafe’s Terms note full-month refunds for unearned months; partial months are generally not refunded).
• Keep a copy of all confirmation emails, call details, and any cancellation reference numbers. If sending by mail, use registered/traceable delivery to ensure proof of sending and receipt.

What happens when you cancel

When monitoring is cancelled the professional monitoring service ends; you typically retain the ability to use the hardware locally (self-arm, local alarm sound, local sensors). SimpliSafe’s Terms indicate cancellation is effective once they confirm receipt and legitimacy of the notice.

Equipment generally does not have to be returned simply because you cancelled monitoring, and most customers can continue using the system in self-monitored mode. Cloud features (video storage, notifications tied to a plan) will stop when the associated subscription ends.

Will I get a refund?

Official SimpliSafe Terms state that unearned full-month service charges will be refunded and there are no termination fees because monitoring is month-to-month. Partial-month charges are typically not refunded. SimpliSafe also runs a 60-day full-refund policy for hardware purchased directly from them (not from third-party retailers) if returned within that window; SimpliSafe provides a prepaid return label and processes refunds about 5 - 7 business days after receiving returned items.

Note that third-party summaries have sometimes stated subscription refunds are not provided. To avoid surprises, ask the agent for written confirmation about any refunds (monitoring and/or equipment) at the time of cancellation and retain that confirmation.

Simplisafe plans and pricing

Note: Prices shown reflect standard U.S. list prices converted to CAD using an approximate rate (1 USD ≈ 1.35 CAD) and may vary in Canada due to currency, taxes, and regional differences. For exact Canadian pricing and current offers, check SimpliSafe’s official pages or your order invoice.

Your consumer rights in Canada

Canadian consumer protection laws provide rights for remote purchases, including a statutory cooling-off period in many provinces; SimpliSafe’s 60-day equipment return policy exceeds typical statutory minima for remote sales. Because monitoring is month-to-month with no contract, provincial and federal rules require clear cancellation mechanisms and fair billing practices, and SimpliSafe’s Terms state there are no termination fees and that unearned full-month charges will be refunded.

If you experience billing that continues after cancellation or difficulty obtaining confirmation, you can escalate to your payment provider (credit card charge dispute), your provincial consumer protection office, or other dispute-resolution channels. Retain documentation of calls, confirmation numbers, and any written notices when pursuing a complaint.

Customer experiences

Reviews are mixed. Many customers praise SimpliSafe for affordable, easy-to-install hardware and straightforward DIY setup. Positive feedback often highlights simple operation and competitive entry pricing.

Negative reviews frequently mention recurring hardware or camera connectivity issues, battery life concerns, increasing monitoring fees, aggressive upselling, and difficulty cancelling monitoring or stopping billing. Several reviewers report needing persistent follow-up to secure a cancellation or refund confirmation.

Documentation checklist

• Account number and account holder name; phone number and email tied to the account
• Order number(s) and purchase receipt(s) for hardware
• Serial numbers for base station, cameras, and key devices (if available)
• Date, time, and agent name/confirmation number from cancellation call
• Copies/screenshots of any confirmation emails or chat transcripts
• Bank or card statements showing billing that you may dispute
• If mailing, a copy of the registered-mail tracking receipt and the text of the cancellation letter

Common mistakes

One common mistake is attempting to cancel via the app or the online account - SimpliSafe does not accept monitoring cancellations through those channels. Another frequent error is failing to obtain and record a confirmation number or agent name during a phone cancellation, which makes disputes harder if billing continues. People also sometimes miss the 60-day window for equipment returns when seeking a refund on hardware bought directly from SimpliSafe.

Example: a customer who only sends an email without calling or using registered mail may not have proof of receipt; if billing continues they will have a weaker position when disputing charges. Always document the interaction and request written confirmation.

Comparative recap

After cancelling

After you cancel, monitor your bank or card statements for any further charges and keep the cancellation confirmation on file. If you requested a refund for an unearned month or returned equipment under the 60-day policy, follow up if you do not see the refund within the stated processing time (SimpliSafe processes equipment refunds about 5 - 7 business days after receipt).

Helpful official links: SimpliSafe Terms of Service: Terms of Service; SimpliSafe return policy: Return policy (60 days); third‑party guidance on cancellation: Safewise cancellation guide.

Address

If you send a written cancellation, use registered/traceable mail (raccomandata A/R) to ensure proof of delivery. SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110, USA.