Cancellation Sips By: Easy Method

What is Sips By

Sips By was a personalized tea subscription service that selected and shipped small assortments of teas based on user taste profiles. It operated primarily via its website and previously offered monthly subscription boxes and international shipping, including to Canada.

Recent publicly available information indicates the company has shut down operations and many users report they can no longer access accounts or receive service.

How to cancel Sips By

• Attempt to cancel through your Sips By account on the website: log in and look for subscription settings or account management. Note: mid‑2024 evidence indicates many users cannot access accounts because the service appears to have shut down.
• If you subscribed through the App Store or Google Play, open your Apple/Google subscriptions and cancel there; if the app entry is absent, proceed to other steps below.
• If you paid in advance and cannot cancel or access your account, contact your bank or card issuer immediately to begin a payment dispute or chargeback for undelivered goods/services.
• Send a registered letter (raccomandata A/R) to the corporate address requesting cancellation and refund; include order numbers and proof of payment. Keep copies of everything you send.
• If those steps fail, file a complaint with Canadian consumer protection authorities and keep documentation for any claim you submit.

What happens when you cancel

If cancellation succeeds before any charged renewal, recurring billing should stop and future shipments will not be scheduled. Given reports the company has shut down, you may find that you cannot log into accounts or that the website does not process cancellations.

Data handling after cancellation depends on the company’s policies; with an apparent shutdown, access to account data may be lost and the company may not be available to respond to data‑access or deletion requests. Keep local copies of your records.

Will I get a refund?

There is no explicit, publicly available Sips By refund policy for Canadian customers found in available resources, and no clear statutory 14‑day withdrawal right was located in the company’s materials. Multiple user reports on review sites indicate prepaid subscriptions were not fulfilled and refunds were not issued following the shutdown.

Because refunds appear uncertain, affected customers should promptly contact their payment provider to request a dispute/chargeback and file complaints with consumer protection agencies if necessary. Document all attempts to obtain a refund.

Sips By plans and pricing

Your consumer rights in Canada

There was no explicit statutory withdrawal or refund policy located in Sips By’s materials. Under Canadian practice, if a seller fails to deliver goods or services you paid for, you can seek remedies through your payment provider (chargeback/dispute) and through provincial consumer protection offices. You may also file complaints with federal or provincial consumer agencies and consider small claims court as a last resort. This is general information and not legal advice.

Customer experiences

Before reported operational problems, customers praised Sips By for personalized tea selections, variety, and responsive service. However, recent reviews show many customers complaining that prepaid boxes were not delivered and that support did not respond after an apparent shutdown. Several reviewers say they could not access accounts or obtain refunds.

For customer reports and timelines, see independent review sites such as Trustpilot, which contains both positive historical feedback and recent negative complaints about delivery and refunds.

Documentation checklist

• Order confirmation numbers and receipts (screenshots or PDFs)
• Payment records: bank or card statements showing charges
• Account screenshots (profile, subscription page, error messages)
• All email correspondence and dates/times of contact attempts
• Tracking numbers (if any) and shipment records
• Notes on phone calls or chats (who you spoke to and when)

Common mistakes

Waiting too long to act is a frequent mistake - banks and card issuers have time limits for disputes, so start the dispute process promptly. Another common error is failing to keep copies of confirmations and communications; without documentation it is harder to support a claim. Relying solely on contacting the company after evidence of shutdown is risky - if the business is not responding, escalate to your payment provider and consumer protection agencies without delay.

Comparative recap

After cancelling

Keep all documentation and timelines of your cancellation and refund attempts. If you need to escalate, useful resources include consumer complaint pages and financial dispute guidance: Government of Canada - Consumer Affairs, the Financial Consumer Agency of Canada, and customer review records such as Trustpilot. Contact your card issuer or bank promptly to begin a dispute if you paid and did not receive the service.

Address

Sips by LLC
8701 Wall Street, Suite #900
Austin, Texas 78754
United States