Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Surfwell
4 Caen Street
EX33 1AA Braunton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Surfwell service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Surfwell: Simple Process
What is Surfwell
Surfwell is a subscription-based wellness app that provides training programs, coaching, or personalized content related to surfing, fitness, and wellbeing. It is offered as a mobile application with in-app subscriptions and may also provide account management and support through its website or app.
This guide explains how to cancel Surfwell subscriptions from Canada, what to expect when you cancel, refund possibilities, your consumer rights, and practical steps to complete the process.
How to cancel Surfwell
- If you subscribed through the Apple App Store (iPhone/iPad): open Settings or the App Store, go to your Apple ID > Subscriptions, find Surfwell and choose Cancel. For step-by-step help, see Apple's subscription support.
- If you subscribed through Google Play (Android): open the Play Store, tap your profile > Payments & subscriptions > Subscriptions, select Surfwell and Cancel. Guidance is available at Google Play subscriptions.
- If the subscription was purchased directly in-app or billed by Surfwell (direct payment): open the Surfwell app/account settings and look for Subscription or Billing to cancel; if no in-app option exists, contact Surfwell support (use the app’s support feature or send a written cancellation to the company address below and request confirmation).
- If you cannot cancel in-app or through the store, contact your payment provider (credit card or bank) to discuss stopping future payments and disputing charges if appropriate.
What happens when you cancel
When you cancel a Surfwell subscription, typically you will retain access to paid features until the end of the current billing period; cancellation stops automatic renewal for the next period. Exact behaviour depends on where you subscribed: Apple and Google maintain access until the current subscription expires, and direct subscriptions may vary.
Surfwell should stop charging you after the cancellation takes effect, but you should keep confirmation (email or screenshot) and check your payment method for future charges. Your account data (profile, progress, settings) may be retained according to Surfwell’s data retention and privacy policies; if you need data deleted, contact Surfwell directly and request account removal in writing.
Will I get a refund?
Refunds are not guaranteed and depend on how you purchased the subscription and the provider’s refund policy. Purchases through the Apple App Store or Google Play must follow those platforms’ refund processes; you can request a refund from Apple or Google, but approvals are handled by them and are discretionary.
If you paid Surfwell directly, request a refund from Surfwell support; they may offer refunds for recent charges or under exceptional circumstances (e.g., technical failure or misrepresentation). If Surfwell refuses and you believe a charge is unauthorized or unfair, you can contact your card issuer to dispute the charge or raise a complaint with provincial consumer protection authorities.
Surfwell plans and pricing
| Plan | Price (CAD) |
|---|---|
| Surfwell subscription | Varies |
Your consumer rights in Canada
Canadian consumers have general protections against unfair practices and misleading representations. Businesses offering recurring payments are expected to disclose terms clearly, provide an easy-to-use cancellation method, and honour contractual promises. If disclosures were unclear or the service was misrepresented, you can complain to provincial consumer protection offices or contact federal bodies for guidance.
If a provider will not cooperate over refunds or cancellations, you may be able to dispute the charge with your credit card company or file a complaint with the appropriate provincial consumer protection agency. The Competition Bureau and the Office of Consumer Affairs in Canada can provide information and complaint routes for systemic or deceptive practices.
Customer experiences
Reports from other users of subscription services like Surfwell are mixed: many find store-based cancellations (Apple/Google) straightforward and effective, while direct subscriptions sometimes require more persistence to reach support or obtain written confirmation. Users occasionally report delays in visible cancellation or residual charges that require contacting support or the payment provider.
Overall, prompt documentation (screenshots, confirmation emails) and cancelling via the platform where you subscribed are the most common ways users successfully stop future billing.
Documentation checklist
- Account email/username, subscription receipt or order ID, date of last charge, screenshots of subscription page or cancellation confirmation, payment method details, any communication with Surfwell support.
Common mistakes
Common pitfalls include trying to cancel in the wrong place (e.g., cancelling inside the app when you subscribed through Apple/Google, or vice versa), assuming cancellation is instantaneous without checking the billing cutoff date, and failing to keep proof of cancellation. For example, a user who cancelled in-app but not in App Store subscriptions continued to be billed because the App Store subscription was still active; another user relied on a verbal confirmation and had no written proof when a charge reappeared.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refund requests handled by Apple; possible but discretionary | Low - cancellation through Apple settings is straightforward |
| Google Play | Refund requests handled by Google; possible within policy windows | Low - cancellation through Play Store is straightforward |
| Direct in-app / Surfwell billing | Depends on Surfwell policy; may be discretionary | Medium - may require contacting support and providing documentation |
| Payment provider dispute (card chargeback) | Possible if charge is unauthorized or service not provided | Medium to High - involves bank procedures and evidence |
After cancelling
After you cancel, save all confirmation messages, monitor your bank and card statements for unexpected charges, and follow up promptly if billing continues. If you need to escalate, use the App Store or Google Play refund request tools when applicable, contact your card issuer to dispute a charge, and file a complaint with provincial consumer protection if necessary.
Helpful resources: Apple subscription support, Google Play subscription support, Government of Canada consumer information, and the Competition Bureau for broader concerns. For platform help see Apple subscriptions, Google Play subscriptions, Government of Canada - Consumer information, and Competition Bureau.
Address
Surfwell, c/o North Devon Accounts, Cross Tree Centre, 4 Caen Street, Braunton, EX33 1AA, United Kingdom. If you send a written cancellation request, consider using registered post and request delivery confirmation (for example, raccomandata A/R) and ask for written acknowledgement from Surfwell.