Cancellation service N°1 in Ireland
Contract number:
To the attention of:
Cancellation Department – Tiege Hanley
Unit 6, 7 & 8, Block 4, City North Business Park
K32 RX53 Stamullin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tiege Hanley service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Tiege Hanley: Easy Method
What is Tiege Hanley
Tiege Hanley is a men’s skincare brand that sells routines, single products, and subscription boxes through its website and mobile app. The company offers recurring shipments for routine boxes and one-time purchases through the app; customer-facing policies for subscriptions, returns, and a 100% money-back “Handsome Guarantee” are published on its site.
How to cancel Tiege Hanley
- Log in to your account on the Tiege Hanley website and go to the subscription/dashboard area. Use the account controls to cancel, or click “Skip” or “Reschedule” to delay the next shipment - save changes to confirm. See the online FAQ: tiege.ca subscription FAQ.
- If you purchased via the mobile app (Apple App Store or Google Play), subscription management and refunds may be governed by Apple/Google; the app is generally for one-time purchases and has limited multi-box options, so you will likely need to manage subscriptions either in your device’s store account or on the web. See buying info: tiege.ca buying FAQ.
- If you want to request immediate cancellation in writing, send a registered mail letter (e.g., raccomandata A/R) addressed to Customer Service at the company address (see Address section below). Keep proof of mailing and a copy of the letter.
What happens when you cancel
When you cancel through the website dashboard, future scheduled shipments will be stopped and you won’t be charged for future boxes. Cancellation does not automatically create a refund for past shipments; refunds are handled according to return and guarantee policies. Your account information and order history typically remain available in your account unless you request deletion. If the purchase was made through an app store, cancellation and post-purchase remedies may be handled by Apple or Google according to their platform rules.
Will I get a refund?
Refund eligibility depends on the condition of the product, timing, and where you purchased. Unopened boxes can be returned for a full refund - Tiege Hanley provides a free return label and processes the refund when the box is received. Tiege Hanley also publishes a “Handsome Guarantee” on tiege.com that offers a 100% money-back guarantee on tiege.com purchases within 90 days, covering up to three boxes. Their terms of service include additional regional language (EN‑EU) that can limit refunds; for example, refund requests within 30 days of delivery may be handled differently and could result in a partial refund (at their discretion). Purchases made through Apple or Google Play are subject to those stores’ refund rules rather than Tiege’s web policies.
Tiege Hanley plans and pricing
| Plan | Contents | Price (CAD) | Frequency |
|---|---|---|---|
| Routine Box (Subscription) | Skincare routine set | Varies | Varies |
| One-time Purchase | Individual products or sets | Varies | One-time |
| App Purchases | One-time items; limited multi-box options | Varies | One-time or limited |
Your consumer rights in Canada
Under Canadian consumer protection principles, you may have rights around returns, refunds, and protections against unauthorized or misleading charges. Tiege Hanley’s published policies (such as a 90-day guarantee and unopened-box return) are often more generous than minimum statutory remedies, but rights vary by province and by the nature of the purchase (digital content vs. physical goods). Purchases processed through the Apple App Store or Google Play are also subject to those platform operators’ rules - refunds and cancellations may need to be requested through the relevant store. If you believe you were charged without authorization or misled about the subscription, you may consider contacting your credit card issuer about a chargeback as a possible remedy under Canadian banking protections.
Customer experiences
Customer feedback is mixed. Many users praise the simplicity of the routine and report improved skin - notes include reduced dryness, smoother texture, and a simplified regimen. At the same time, recurring complaints include small bottle sizes (users often say the Super Serum runs out faster than other items), unexpected or confusing recurring charges, and difficulties managing subscriptions - especially via the app. Some customers report website usability problems (discount codes canceling orders) and frustrating customer support responses. These experiences suggest the web dashboard is generally the intended channel for subscription management, while app-based purchase flows and communications have caused confusion for some buyers.
Documentation checklist
- Order number(s) and purchase date(s)
- Account email and username
- Screenshot of subscription/dashboard showing next shipment or active subscription
- Photos of the unopened box (if returning) and packaging
- Proof of return shipment/tracking number or registered mail receipt if you send a cancellation letter
- Copies of any customer service communications (email, chat, ticket numbers)
Common mistakes
Common mistakes include attempting to cancel only through the mobile app (which may not fully manage subscriptions), failing to save changes after clicking “Skip” or “Cancel” on the website, and assuming cancellation triggers an automatic refund for a box already shipped. Another frequent issue is not returning an unopened box promptly or not obtaining the provided return label - refunds for unopened boxes are processed only when the return is received. Finally, customers sometimes confuse one-time app purchases with subscriptions and are surprised by subsequent charges; always verify whether an order is set as a recurring subscription before completing checkout.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account dashboard (cancel/skip/reschedule) | No automatic refund for past shipments; stops future billing. Refunds handled per return/guarantee policy. | Low |
| Apple App Store / Google Play | Refunds handled by Apple/Google according to their policies; Tiege’s web refunds may not apply. | Medium |
| Return unopened box | Full refund when return is received; free return label provided. | Medium |
| Registered mail to Customer Service (written cancellation) | May stop subscription; refunds discretionary depending on timing and policy. | High |
| Credit card chargeback / bank dispute | Possible refund if bank finds in your favour; subject to bank procedures and evidence. | High |
After cancelling
After you cancel, keep copies of confirmation screens or emails, watch for a final charge or shipment, and follow the return instructions if you need a refund for an unopened box. If you purchased on tiege.com and believe you qualify for the Handsome Guarantee, follow the returns instructions at the official returns page: tiege.com returns. For subscription questions and management instructions use the subscription FAQ: tiege.ca subscription FAQ. If your purchase was through an app store, consult Apple’s or Google’s refund pages for the correct procedure.
Address
Customer Service (registered mail for cancellation requests): Unit 6, 7 & 8, Block 4, City North Business Park, K32 RX53 Stamullin, Meath, Ireland