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Cancel TOKYOTREAT
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tokyotreat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tokyotreat: Easy Method
What is Tokyotreat
TokyoTreat is a subscription box service that ships themed selections of Japanese snacks and related culture items to customers worldwide. Subscriptions are billed in USD and delivered periodically according to the plan you choose; shipping and any import duties for Canada are charged separately and may be the customer’s responsibility.
How to cancel Tokyotreat
- Via the web (Customer Portal): Sign in to your TokyoTreat account, go to Account → My Subscriptions, select the plan you want to stop, choose Cancel Subscription and follow the prompts to confirm. You must cancel before the next billing date to avoid further charges. See TokyoTreat’s cancellation help page: How can I cancel my subscription?
What happens when you cancel
When you cancel a TokyoTreat subscription via the customer portal, the subscription will stop future automatic renewals; you should retain access to any benefits for the remainder of the period already paid for, but no further boxes will be charged after cancellation if done before the renewal date. TokyoTreat will retain account data per their internal policies for order support and record-keeping; if you need full account deletion, contact their support. Because procedures and outcomes can vary, keep confirmation screenshots or emails showing cancellation.
Will I get a refund?
TokyoTreat’s published policy states that payments for boxes and services are final and non-refundable; customers are expected to cancel prior to renewal to avoid future charges. Exceptions are narrow: refunds for non-arrived orders are only considered if a package is successfully returned to TokyoTreat’s office, in which case TokyoTreat will contact the customer about any refundable amount. For lost or delayed shipments - especially those sent with non-trackable options - TokyoTreat’s policy typically does not provide refunds. For details see: Refund policy and Non-arrival / returned shipments.
Tokyotreat plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | USD $37.50 (≈ C$50 - 51) | Monthly | 17 full-sized Japanese snacks (Premium box), includes culture guide |
| 3-Month Prepay | USD $35.50/month (≈ C$48 - 49) | Every 3 months | Same contents as Monthly with a small discount |
| 6-Month Prepay | USD $33.50/month (≈ C$45 - 46) | Every 6 months | Same contents with greater savings |
| 12-Month Prepay | USD $32.50/month (≈ C$44 - 45) | Annually | Best value; often includes bonus merchandise |
Prices are listed in USD; shipping fees and any Canadian import duties or broker fees are extra. Exact CAD equivalents depend on current exchange rates (approx. 1.34 CAD = 1 USD as a reference in early 2026).
Your consumer rights in Canada
Canadian consumer protection requires clear information about automatic renewals and an accessible cancellation mechanism. If you were billed for a renewal without proper notice, or if cancellation was made but you were still charged, you may have grounds under provincial consumer protection laws to dispute the charge. For payment disputes, many Canadians use card chargebacks or PayPal complaints when a merchant’s refund process is unsatisfactory. Note that duties and import fees assessed by carriers are generally the buyer’s responsibility when ordering from outside Canada; TokyoTreat disclaims responsibility for such third-party charges.
Customer experiences
Reviews are mixed. Many customers praise TokyoTreat for quality, themed boxes, and value (high Trustpilot and positive Sitejabber comments highlight product variety and packaging). However, recurring negative feedback centers on unwanted auto-renewals, difficulty obtaining refunds, and cases where customers report being charged despite cancellation or buying a one-time gift. Several complaints indicate TokyoTreat sometimes refuses refunds even for cancelled or unshipped subscriptions, prompting some users to escalate to payment providers.
Documentation checklist
- Account email and username
- Order number(s) and subscription ID(s)
- Screenshots or copies of cancellation confirmation or portal pages
- Billing statements showing disputed charges
- Shipping/tracking numbers and any carrier communications (if claiming non-arrival)
Common mistakes
Customers often assume cancelling a one-time purchase in the portal is handled the same as cancelling a subscription; double-check you chose the subscription cancellation flow. Another frequent error is waiting until after the renewal date - cancellation must be completed before the next billing date to prevent the next charge. Expect delays or missing information if you rely on non-trackable shipping and then request a refund for non-arrival; without a package returned to TokyoTreat’s office, refunds are unlikely per their policy. Finally, many customers do not keep a copy of cancellation confirmations, which weakens disputes with the merchant or payment provider.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Customer Portal) | Generally no refunds for completed payments; cancellations prevent future charges if done before renewal. Refunds for returned packages only. | Low for cancelling; Moderate for obtaining refunds due to strict policy. |
| App Store (iOS) | Subject to Apple’s refund and subscription rules; TokyoTreat provides no separate guidance. | Varies (managed through Apple) |
| Google Play (Android) | Subject to Google Play’s refund and subscription rules; TokyoTreat provides no separate guidance. | Varies (managed through Google) |
| Registered mail / written notice | Refunds follow TokyoTreat policy (rare unless package returned); written notices can provide stronger proof of request. | Higher effort (international mail) but can help document the request. |
After cancelling
Keep your cancellation confirmation and any related emails for at least the billing period that follows. If a charged renewal appears after cancellation, contact TokyoTreat support immediately with your documentation and, if needed, open a dispute with your card issuer or PayPal citing lack of authorization or unfair billing. Useful links: cancellation help How can I cancel my subscription?, refund policy What is your refund policy?, and non-arrival guidance Can I get a refund since my order hasn’t arrived?. If you need to escalate in writing, consider sending a registered letter to the address below so you have proof of receipt.
Address
TokyoTreat Ltd.
Minato‑ku Mita 3‑2‑21‑103 Tokyo, Tokyo 108‑0073 Japan