Cancellation Trunk Club: Easy Method

What is Trunk Club

Trunk Club is a clothing and styling service (part of Nordstrom) that sends curated "trunks" or selections of clothing and accessories based on a stylist’s picks. Customers preview items, approve shipments, purchase what they keep, and return the rest; the service charges a styling fee and item prices, and operates through app and web channels.

How to cancel Trunk Club

• If you installed Trunk via the Shopify App Store (App Store - style billing): uninstall the Trunk app from your Shopify store. Uninstalling the app through Shopify stops the App Store billing and ends that subscription. See Trunk’s cancel article: Canceling your subscription.
• If you are billed via credit card (Stripe): there is no in‑app self‑service cancel. Contact Trunk support to cancel by using the live chat or sending an email to [email protected]. Ask for written confirmation of cancellation and a timestamped reply.
• If you prefer paper, send a signed cancellation letter and request proof of delivery (registered mail). Keep copies of all communications and confirmation messages.

What happens when you cancel

When you cancel, future automatic subscription charges should stop. If you cancelled by uninstalling the Shopify app, the subscription handled by Shopify ends automatically; if you cancelled by contacting Trunk for Stripe‑billed accounts, the team should confirm termination. Access to Trunk services, previewing new trunks, and stylist interactions will end when the subscription is terminated. Any trunks already shipped or purchases already made remain subject to the usual purchase and returns rules (including any short returns window and styling fee obligations).

Trunk retains account and order information according to its policies; you can request records or confirmations from support. Always keep a cancellation confirmation and monitor your card/bank statements for continued charges.

Will I get a refund?

Refunds for subscriptions and styling fees are not automatic and are granted at Trunk’s discretion on a case‑by‑case basis. Trunk’s published terms indicate refunds are handled individually rather than through a blanket automatic policy. If you believe you are entitled to a refund (for example, because of improper billing, a failure to deliver paid services, or non‑disclosure of no‑refund terms), raise the issue with Trunk support and keep written records.

Trunk Club plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province. Some provinces provide a statutory "cooling‑off" or rescission period for certain unsolicited or distance sales (often around 10 - 14 days), and provinces such as Ontario have specific rescission rights for unsolicited services. Whether those rights apply to Trunk Club depends on where you bought the service and how the sale was presented. Businesses generally must disclose refund exclusions clearly; if Trunk did not properly disclose a no‑refund term at the point of sale, you may have stronger grounds for a refund under provincial rules. For definitive advice, contact your provincial consumer protection office or seek legal guidance.

Customer experiences

Many customers praise Trunk Club for personalized stylist interaction, the ability to preview trunks before shipping, and the convenience of the app for approving trunks, communicating with stylists, and managing returns. At the same time, common negative experiences reported in reviews and forums include stylists ignoring stated preferences (for example, sending unwanted expensive accessories), a short returns window (often five days) combined with a styling fee that still applies, and complaints of declining service quality or inconsistent stylists over time. These mixed experiences suggest outcomes vary by stylist and individual case.

Documentation checklist

• Order confirmations and trunk/shipment emails; subscription receipt(s) and billing statements showing charges.
• Screenshots or transcripts of app/stylist messages and live chat conversations.
• Email correspondence with Trunk (including your cancellation request) and any confirmation of cancellation.
• Bank or card statements showing Trunk Club charges; refund receipts if any are issued.
• If mailing a cancellation letter, proof of delivery (registered mail / raccomandata A/R) and a copy of the letter.

Common mistakes

Users often assume the same cancellation method applies to every account: uninstalling the app works for Shopify App Store billing but will not stop a Stripe/credit‑card subscription unless you contact Trunk support. Another common mistake is not saving a cancellation confirmation (email or chat transcript), which makes disputes harder. Waiting past short returns windows without initiating returns or failing to check how charges appear on the card statement can also complicate refunds or disputes. Always confirm the billing channel early (Shopify vs. credit card) and keep written proof of cancellation.

Comparative recap

After cancelling

After you cancel, make sure you receive and keep a written confirmation (email or chat transcript) that the subscription is terminated. Check your Shopify subscriptions page if applicable, and monitor your credit card or bank statements for any further charges. If you need to contact Trunk, use their help article for guidance at Canceling your subscription and their terms at Trunk Club terms. For direct support email: [email protected]. If you believe a statutory consumer right in your province applies or if Trunk won’t cooperate on a valid refund, contact your provincial consumer protection office for next steps.

Address

Nordstrom Trunk Club, Inc., 325 West Ohio Street, Chicago, Illinois 60654, United States