Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Vegamour
1024 Santee St, Floor 6
90015 Los Angeles
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vegamour service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Vegamour: Easy Method
What is Vegamour
Overview
Vegamour is a direct-to-consumer hair care brand that sells plant-based topical serums, shampoos, and dietary supplements aimed at supporting fuller-looking hair, brows, and lashes. The company offers one-time purchases and recurring subscriptions, and ships internationally, including to Canada.
How to cancel Vegamour
- Online (recommended): Sign in at your Account Portal on vegamour.com → My Subscriptions → Manage Subscription and follow the cancel flow. Cancel at least 5 business days before your renewal date to stop future charges; cancellation takes effect at the end of the current billing period.
- App purchases: If you bought a subscription through the Apple App Store or Google Play, cancel directly through that platform (App Store or Google Play) - not via Vegamour’s website. See Vegamour’s guide for app-store purchases at vegplotter.com.
- Customer support options: You may also request cancellation via Vegamour customer service (email, phone, text, or chat), but keep records of any confirmation you receive. For firm written notice, many customers send a registered letter to corporate address (see Address section below) to document the request.
- Timing and orders: If an order has already processed or shipped because cancellation was requested too late, Vegamour’s process is to treat that purchase as a shipped order; you will need to follow the return policy rather than expect a same-day cancellation.
What happens when you cancel
Cancelling an active subscription stops future scheduled renewals after the current paid period ends; your access to any subscription benefits continues until that date. Cancellation does not automatically create a refund for items already shipped. Vegamour retains order records and account information per their terms; you should receive a confirmation of cancellation via email if cancellation is successful. If you do not receive clear confirmation, follow up with customer service and keep copies of all communications.
Will I get a refund?
Refunds are governed by Vegamour’s returns policy: returns initiated within 30 days of purchase are eligible for a refund (minus applicable handling and non‑refundable shipping). After 30 days, Vegamour typically offers store credit or exchanges up to 90 days. Returns incur a handling fee of USD 6.95 and original shipping charges are non‑refundable. For Canadian customers, return shipping back to the Los Angeles return address is the customer’s responsibility. Note that cancelling a subscription does not automatically trigger a refund for products that have already shipped; you must return eligible items per the returns process to seek a refund.
Vegamour plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| GRO Hair Serum (1 oz) | C$141.80 | One-time purchase (no subscription) | Plant-based daily hair serum for scalp wellness, thicker-looking hair |
| GRO Revitalizing Shampoo | C$46.24 | One-time purchase | Sulfate-free, plant-powered shampoo for thinning hair |
| GRO+ Advanced Hair Growth & Density Supplements (dual-pill) | C$187.67 | One-time purchase | MD-formulated supplements to support healthy hair growth and density |
| GRO+ Advanced Hair Serum (1-pack) | C$168.55 | One-time purchase | Dermatologist-insight serum targeting hair density and scalp health |
| GRO+ Advanced Hair Serum (3-pack, 90-day supply) | C$397.90 | One-time purchase (3-pack) | Same serum as above - 90-day supply for consistent daily use |
| GRO+ Advanced Balancing Shampoo (for severe thinning) | C$118.86 | One-time purchase | Dermatologist-developed shampoo for severe shedding, color-safe |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws require clear disclosure of terms for recurring billing and reasonable processes for cancellations and refunds. “Negative option billing” (automatic renewals) must be clearly disclosed and allow an easy cancellation mechanism. Vegamour’s stated policies of non-cancellable processed orders and return-based refunds - coupled with return shipping and handling fees charged to the consumer - may be inconsistent with expectations under provincial laws (for example, Ontario’s Consumer Protection Act) depending on the clarity of disclosures and communications. If you believe Vegamour’s practices are unclear, unfair, or non-compliant, you may file complaints with your provincial consumer protection agency or pursue remedies through small‑claims court; retain all documentation and communications to support your case.
Customer experiences
User reports are mixed. Some customers describe positive outcomes (for example, noticeable fuller hair or brows around month three) and report successful, straightforward cancellations and responsive customer support in some instances. However, many Canadian and international reviewers report difficulties: being charged after attempting cancellation, receiving automatic shipments without adequate notice, not being provided return labels, lost tracking issues, and refusals to issue refunds even after returns. Online communities and review sites contain multiple complaints about complicated cancellation processes and slow or unhelpful customer service responses.
Documentation checklist
- Order number(s) and purchase date(s)
- Account email and screenshots of the subscription page and renewal date
- Cancellation confirmation emails or chat transcripts (if provided)
- Copies or photos of any registered-mail receipt or proof of postal delivery
- Shipping receipts and tracking numbers for returns, plus photos of returned package
Common mistakes
Common errors include trying to cancel an App Store/Google Play subscription via Vegamour’s website (those must be cancelled through the platform where they were purchased), cancelling too close to the renewal date so an order has already processed, and failing to obtain or save cancellation confirmations. Other frequent problems are not keeping tracking evidence when returning items from Canada or assuming cancellation automatically generates a refund for items already shipped. To avoid these, check where the subscription was purchased, allow at least 5 business days before renewal for cancellation to take effect, and always keep copies of communications and shipment tracking.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website Account Portal (vegamour.com) | Stops future charges; refunds only via returned items per policy (30‑day refund window) | Medium - typically straightforward but must cancel ≥5 business days before renewal |
| Apple App Store / Google Play | Refunds handled by platform policies; cancel on the platform to stop renewals | Easy for cancellation if done in time; refund availability varies by store |
| Customer support (email/phone/chat/text) | May stop future charges if processed; refunds require following return policy | Variable - depends on responsiveness and documentation |
| Registered mail to corporate address | Does not guarantee a refund; provides strongest written proof of cancellation request | Medium - reliable for proof but slower; useful if other methods fail |
After cancelling
After you cancel, confirm you have a written cancellation confirmation and monitor your payment method for any unexpected charges. If you received a shipment you wish to return, follow Vegamour’s return instructions promptly to stay within the refund windows: initiate returns within 30 days for refunds or within 90 days for exchanges/store credit. Useful official pages include Vegamour’s FAQ and returns pages; for app purchases consult the App Store or Google Play support pages. If issues persist, escalate with documented evidence to Vegamour support and, if necessary, contact your card issuer to dispute unauthorized charges and provincial consumer protection authorities for further guidance.
Useful links: Vegamour FAQ - vegamour.com/a/faq; Returns & Exchanges - vegamour.com/pages/returns-exchanges; App-purchased subscriptions guide - vegplotter.com.
Address
For registered-mail notices or documented written cancellation requests, send to:
VEGAMOUR INC.
1024 Santee St, Floor 6
Los Angeles, CA 90015
USA