Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Viori
1123 N 1430 W
84057 Orem
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Viori service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Viori: Easy Method
What is Viori
Viori is a U.S.-based beauty company known for hair-care products inspired by Vietnamese tradition, including shampoo bars and related items sold via online store and subscription services. The brand markets both one-time purchases and recurring shipments through membership-style plans.
This guide explains how to cancel Viori from a Canadian consumer perspective, what to expect about refunds and data, and practical steps and documentation you can use if you need to stop shipments or dispute charges.
How to cancel Viori
- Log in to your Viori account at Viori’s website and look for subscription or membership settings; use the account “Cancel,” “Manage Subscription,” or similar option if available.
- If you cannot cancel online, contact Viori Customer Service by email or phone (use the contact details on their website) and request cancellation; include your order number, account email, and clear statement that you request cancellation of future shipments.
- Send a written cancellation notice by registered mail (tracked and signature-required) to Viori Beauty LLC, Attn: Customer Service, 1123 N 1430 W, Orem, UT 84057, USA, and keep the delivery receipt as proof. Registered mail is recommended to ensure proof of delivery.
- After cancellation, request written confirmation (email or PDF) from Viori showing the cancellation date and confirmation that no future charges will be made.
What happens when you cancel
When you cancel a Viori subscription, new future shipments should be stopped and recurring payments terminated. Access to any subscriber-only offers or discounts may end according to the terms of your subscription. Cancellation typically does not affect any single purchase you already received.
Viori will retain order and account data as required by their privacy policy and applicable laws; you can request deletion or portability of your personal data under applicable privacy rules, but account deletion may be subject to retention periods for transactional records.
Will I get a refund?
Refund eligibility depends on Viori’s stated refund and return policy and the timing of your cancellation. Typically, refunds are issued for defective or incorrect items returned within the seller’s stated return window; recurring subscription charges already processed for fulfilled shipments are not usually refundable. If a charge is recent and you cancel promptly, Viori may provide a pro-rated refund or credit depending on the circumstances and their policy.
Exceptions include products covered by a satisfaction guarantee, unauthorized charges, or billing errors - these may qualify for refund or reversal. If Viori refuses a valid refund, you can dispute the charge with your payment provider (credit card issuer, PayPal, etc.) and, if necessary, seek advice from provincial consumer protection authorities.
Viori plans and pricing
| Plan | Price (CAD) |
|---|---|
| One-time purchase | Varies |
| Subscription / Recurring shipment | Varies |
| Promotional bundles | Varies |
Your consumer rights in Canada
Canadian consumer protection is mainly governed by provincial laws, so rights can vary by province. There is no single federal “cooling-off” period that universally cancels online subscriptions; instead, your rights depend on the contract terms, the seller’s policies, and provincial consumer protection acts. Common protections include prohibitions on false or misleading representations and rules around unfair contract terms.
If you experience unauthorized charges, billing errors, or misleading sales practices, you can file a complaint with your provincial consumer protection office or contact your payment provider to dispute the charge. For systemic issues or deceptive practices, you can also contact the Competition Bureau or the Office of Consumer Affairs for guidance.
Customer experiences
Customer reports are mixed: some consumers find the online account cancellation quick and receive prompt confirmation and refunds when applicable. Others have reported delays in receiving written confirmation or needing to escalate via email, phone, or postal proof when automatic cancellation did not take effect.
Overall, timely documentation (order numbers, screenshots, and delivery receipts for any registered mail) tends to improve outcomes; when customers escalate through payment providers or consumer protection agencies, resolution is often faster.
Documentation checklist
- Order number(s) and dates
- Account email and name used for purchases
- Screenshots of subscription settings or cancellation attempts
- Email correspondence with Viori (sent and received)
- Registered mail receipt or tracking number and delivery confirmation
- Payment records (card statement, PayPal transaction IDs)
Common mistakes
One common mistake is assuming that clicking “pause” or skipping a shipment equals full cancellation; always confirm that the subscription is marked “cancelled.” Another frequent error is not keeping proof of cancellation - if you cancel by phone, ask for a confirmation email and save it. Sending a standard email without following up or without proof of delivery can leave you without leverage if future charges occur.
Relying solely on the seller’s chatbots or generic help pages without recording the interaction can also make disputes harder to resolve. If you plan to send a written cancellation, use tracked and signature-required mail and retain the receipt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | Possible for future charges; past fulfilled orders usually not | Easy |
| Email customer service | May lead to refunds or credits depending on policy | Medium |
| Phone support | Can obtain immediate confirmation; refund depends on policy | Medium |
| Registered mail (tracked, signature) | Good for proof; refund same as policy but strong evidence for disputes | Medium |
| Payment provider dispute (chargeback) | Often effective for unauthorized or non-delivered items | Hard (requires documentation and time) |
After cancelling
After you cancel, keep any confirmation email or letter and monitor your payment method for unexpected charges for at least one billing cycle. If you are charged after confirmed cancellation, contact Viori immediately with your confirmation details and, if unresolved, open a dispute with your payment provider.
Helpful resources: Viori’s official help/contact pages for account support and returns; Government of Canada and provincial consumer protection pages for filing complaints; and Canada Post information if you use registered mail for proof of cancellation. For general advice on disputing charges, consult your credit card issuer or PayPal’s buyer protection guidance.
Viori customer support page: Viori
Canada Post Registered Mail info: Canada Post
Government consumer protection (federal): Office of Consumer Affairs
Competition Bureau (unfair practices): Competition Bureau
Address
Viori Beauty LLC, Attn: Customer Service, 1123 N 1430 W, Orem, UT 84057, USA