Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Vital
42 Industrial St., Suite 112
M4G 1Y9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vital service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Vital: Easy Method
What is Vital
Vital is a subscription-based service offering AI-guided personalized meditation through the Vital AI app. Subscriptions appear available through in-app purchases (App Store or Google Play) and via the web for some offerings; the provider’s public Terms emphasize that in-app subscription management is handled by the relevant application stores.
How to cancel Vital
How you cancel depends on where you purchased the subscription. The provider’s Terms state that in-app purchases must be cancelled through the App Store or Google Play. The Terms do not provide clear step-by-step instructions for web-based subscriptions, so a formal written cancellation is recommended if you cannot cancel online.
- If you subscribed via an in-app purchase (App Store or Google Play): open your Apple or Google account subscription settings, find the Vital (or Vital AI) subscription, and cancel renewal there. You will retain access until the current paid period ends; refunds for the current period are subject to the store’s refund policies.
- If you subscribed on the web and no cancel option exists in your account: send a written cancellation request to Vital’s mailing address (see Address section). Send it by registered mail with return receipt (recommended: raccomandata A/R or similar service) and keep copies of the letter and proof of postage.
- If you’re unsure which method was used: check your payment record or receipts. App Store or Google Play receipts will identify the store; card or merchant receipts will indicate a web charge.
What happens when you cancel
When you cancel an in-app subscription through the App Store or Google Play, the subscription stops automatic renewal but typically remains active until the end of the paid period. Vital’s Terms indicate there is no refund for the current period from Vital when cancellation is performed through the store; refunds are handled by the store’s refund process. For web subscriptions, Vital’s Terms do not specify the exact post-cancellation behavior; you should expect continued access until the end of the paid term unless otherwise stated in confirmation or account pages. Data associated with your account is governed by Vital’s privacy policy and Terms - when in doubt, ask Vital in writing for confirmation of data retention and deletion policies.
Will I get a refund?
If your subscription was made via an in-app purchase, refunds are governed by the refund policy of the Application Store (Apple App Store or Google Play), not Vital directly. Vital’s Terms do not state an explicit 14-day right-to-refund or a blanket "no refunds" policy - instead, refunds are handled according to the applicable platform rules or at the company’s discretion for non-store purchases. For web subscriptions, the Terms do not specify a standard refund process; you may need to request a refund from Vital directly and provide supporting documentation. If you believe you are entitled to a statutory consumer right under Canadian law, note that the Terms do not reference Canadian cooling-off or return rights - seek clarification from Vital or consider filing a dispute with your payment provider if necessary.
Vital plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | C$12.99 | Monthly | AI-guided personalized meditation (Vital AI app) |
| Annual | C$99.99 | Annual | AI-guided personalized meditation (Vital AI app) |
Your consumer rights in Canada
Vital’s public Terms do not explicitly state a 14-day cooling-off period or other specific Canadian statutory refund rights. Canadian consumers retain statutory protections that may apply depending on the province and the nature of the transaction (for example, rights against defective goods or misleading practices). For in-app purchases, platform-specific refund procedures (Apple or Google) typically govern refund requests. If you believe Vital has breached consumer protection laws or provided misleading information, you can escalate to your provincial consumer protection office or use your payment provider’s dispute/chargeback process. It is advisable to document communications and request written confirmation of any cancellations or refunds.
Customer experiences
Public reviews show a mix of positive and negative experiences. Many customers praise product quality, thoughtful design, and responsive customer service, and the service holds a positive Trustpilot rating overall. However, some reviewers report issues including orders not arriving, difficulty obtaining refunds, and occasional product malfunctions with limited resolution from support. These mixed reviews suggest that while many users have a smooth experience, problems with fulfillment or refunds have occurred for some customers.
Documentation checklist
- Order confirmation or receipt (App Store/Google Play receipt or web order email)
- Subscription/transaction ID and date
- Payment method statement (credit card or bank transaction line)
- Copies of any email or chat correspondence with Vital or the store
- Photos or screenshots showing subscription status in your account or store
- Registered mail proof and return receipt if sending a written cancellation
Common mistakes
Users often try to contact Vital about an in-app subscription refund when the purchase was processed by Apple or Google; the platform handles billing and refunds for in-app purchases, so the store is usually the correct place to request a refund. Another frequent mistake is failing to keep receipts and transaction IDs - without them it becomes harder to prove purchase and to escalate disputes. Sending informal requests (e.g., a single casual email) and not following up in writing or by registered mail can delay or prevent a clear cancellation record. Finally, assuming immediate access loss after cancelling is a common misunderstanding: in-app cancellations generally stop renewal but allow access until the paid period ends.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-App Purchase (App Store / Google Play) | Refunds handled by the store’s refund policy; Vital’s Terms defer to the store | Low - cancel via your Apple/Google subscription settings |
| Web subscription | No specific web refund process specified in Vital’s Terms; refunds may be at company discretion | Medium - procedure not specified; contact Vital in writing and keep records |
| Written cancellation by mail | Refunds unlikely unless agreed; provides strong proof of cancellation request | Medium - requires sending registered mail and waiting for acknowledgement |
After cancelling
After you cancel, keep all confirmation emails, store receipts, and any response from Vital. If your purchase was through the App Store or Google Play and you want a refund, follow the store’s official refund request process (use the receipt link in your store purchase history). If you do not receive a satisfactory response from Vital and believe you are entitled to a refund, consider contacting your card issuer to request a chargeback or dispute - provide the documentation checklist items. For reference, review Vital’s Terms at the link below and public customer reviews if you need context for service reliability.
Helpful links: Vital - Terms (Subscriptions & cancellations), Vital reviews on Trustpilot (Canada).
Address
Send written cancellation requests and correspondence to:
42 Industrial St., Suite 112, Toronto, ON M4G 1Y9, Canada