Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Waste Management
4210 King St East
N2P 2G5 Kitchener
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Waste Management service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Waste Management: Easy Method
What is Waste Management
Waste Management is a private waste collection and disposal company that provides residential, commercial, and roll‑off services across multiple regions, including operations in Canada through local contracts and municipal partnerships. Services, billing models and contractual terms vary by location and by whether service is provided directly by Waste Management or through municipal programs and franchise arrangements.
How to cancel Waste Management
- Gather your account number, service address, recent invoice(s) and any written service agreement; then contact Waste Management through your preferred method: (a) log into your online account and use the cancellation option if available, (b) call the customer service number shown on your invoice, or (c) send a written cancellation. If you choose written cancellation, send a signed letter to Waste Management’s corporate address (see Address section) by Canada Post registered mail with return receipt for proof and keep a copy. Clearly state your account number, service address, requested cancellation date and whether you want equipment removal or to suspend service instead.
What happens when you cancel
If you are on a residential prepaid subscription you remain responsible for the full billing period you already paid for; service generally continues until the end of that period. For commercial or roll‑off accounts under fixed‑term contracts, cancellation is governed by the signed agreement and may require notice or early‑termination fees. Equipment retrieval (bins or carts) may incur charges or scheduling delays; request written confirmation of pick‑up. Your account records and billing history will typically remain accessible; export or save receipts and important communications for your records.
Will I get a refund?
For prepaid residential subscription services, Waste Management’s terms indicate there is no proration or partial refund if you cancel before the end of a paid billing period. For commercial and roll‑off customers on fixed‑term contracts, refunds or credits depend on contract language and whether services were provided; early‑termination fees may apply. If Waste Management failed to provide agreed services, you may be entitled to credits or adjustments - request an itemized explanation in writing. There is no stated 14‑day statutory cooling‑off refund for online or app purchases in Waste Management of Canada’s public terms; refund rights are determined by billing and service agreements.
Waste Management plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Calgary Residential Cart Program (Jan - Mar 2025) | C$26.71 per 30 days | Monthly | Includes black, blue, and green cart services |
| Calgary Residential Cart Program (Apr - Dec 2025) | C$19.54 per 30 days | Monthly | Includes black, blue, and green cart services (reduced due to EPR) |
| Edmonton Waste Utility (Small 120 L cart, Jan 1 2026) | C$37.63 per month | Monthly | Curbside garbage cart collection |
| Edmonton Waste Utility (Large 240 L cart, Jan 1 2026) | C$42.63 per month | Monthly | Curbside garbage cart collection |
| Edmonton Waste Utility (Excess 360 L cart, Jan 1 2026) | C$52.63 per month | Monthly | Curbside garbage cart collection for high‑volume households |
| Toronto Solid Waste Service (Small bin, 2024) | C$295.29 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
| Toronto Solid Waste Service (Medium bin, 2024) | C$358.47 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
| Toronto Solid Waste Service (Large bin, 2024) | C$486.86 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
| Toronto Solid Waste Service (Extra‑large bin, 2024) | C$564.71 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
| Toronto Solid Waste Service (Small bin, 2025) | C$306.36 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
| Toronto Solid Waste Service (Medium bin, 2025) | C$371.91 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
| Toronto Solid Waste Service (Large bin, 2025) | C$505.12 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
| Toronto Solid Waste Service (Extra‑large bin, 2025) | C$585.89 per year | Annual | Includes garbage, organics, yard waste, recycling, etc. |
Your consumer rights in Canada
Canadian consumer protection laws require clear, understandable contract terms and prohibit unconscionable practices; however, many billing and cancellation outcomes are driven by the terms you signed. For residential prepaid plans, the provider’s stated no‑proration policy limits refunds during a paid period unless the company fails to deliver service. For commercial fixed‑term contracts, early‑termination fees set out in the agreement may be enforceable but can be challenged if terms are unfair or if the company materially breached its obligations. If you believe your cancellation or billing was handled improperly, you can lodge a complaint with the provincial consumer protection office, the Better Business Bureau or pursue dispute resolution in small claims court depending on the amount and jurisdiction.
Customer experiences
Online reviews and complaint databases show a range of experiences. Many complaints cite difficulty obtaining timely cancellation confirmations, persistent billing after cancellation, missed collections and challenges getting credits for missed service. Positive public reviews for Waste Management Canada are limited in major review sites; municipal programs administered in partnership with or independently from Waste Management sometimes offer clearer pricing and local customer service. Keeping written records and using proven delivery methods for cancellations are commonly recommended by customers who successfully resolved disputes.
Documentation checklist
- Account number, service address, recent invoice(s), signed service agreement (if any), date you requested cancellation, proof of service issues (photos, missed‑service dates), copies of all communications (email, text, notes of phone calls), and the registered‑mail receipt or other delivery confirmation.
Common mistakes
Common errors include assuming you will receive a prorated refund for unused days on a prepaid account, cancelling verbally without getting written confirmation, failing to follow the contract’s required notice period for commercial accounts, and not retaining proof of delivery when sending a written cancellation. Another frequent mistake is not exploring a temporary suspension option if you only need a short pause in service; suspending can avoid early‑termination charges while preventing unwanted collections.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | No proration for prepaid residential; credits only if agreed or service not rendered | Low (if option available and processed immediately) |
| Phone cancellation | No proration for prepaid residential; may require follow‑up written confirmation | Medium (depends on agent, may lack proof unless recorded) |
| Written registered mail (recommended) | No proration for prepaid residential; best method for disputing post‑cancellation billing | Low - Medium (provides strongest proof of notice) |
After cancelling
After you cancel, request written confirmation with the effective cancellation date and any instructions for equipment removal or final charges. Monitor your bank or credit card statements for continued charges and dispute any unauthorized billing promptly with your financial institution. If you cannot resolve billing or service disputes with Waste Management, consider filing a complaint with the Better Business Bureau (bbb.org) and your provincial consumer protection office; local municipal waste pages can also clarify whether your service is municipal or contractor‑provided (examples: Calgary, Edmonton, Toronto). Keep all records until any billing or equipment matters are fully resolved.
Address
Send written cancellations (certified/registered with return receipt) to:
Waste Management - Corporate / Billing Correspondence
4210 King St East, Kitchener, ON N2P 2G5, Canada
Note: For proof of delivery, use Canada Post registered mail with return receipt and retain the tracking and receipt; this address is commonly used for Ontario and Quebec text message inquiries and written correspondence.