Cancellation Yumove: Easy Method

What is Yumove

YuMOVE is a retailer of joint supplements for pets that sells one‑off purchases and subscriptions through its website, mobile app stores and account portal. The company offers product guarantees (including a multi‑week trial “See the Difference” promise) and provides customer care support for cancellations, returns and refunds.

How to cancel Yumove

• Web account (yumove.com): Log in → My Subscriptions / My Subscription → Manage → Cancel Subscription. Cancel before the next order is charged to stop the upcoming renewal.
• Subscribe & Save (web accounts): Cancel via your account portal at least 24 hours before the renewal date; otherwise the subscription will auto‑renew.
• App Store / Google Play purchases: Cancel through the relevant store’s subscription settings (for example, Google Play → Subscriptions → select “YuMove” → Cancel). In‑app purchase rules of each store apply.
• General orders or returns within statutory periods: Contact YuMOVE Customer Care by phone (01462 416 866), email (hello@yumove.com) or post to express your wish to cancel/return (see address below). YuMOVE also accepts cancellations/returns under its extended return terms - notify them as soon as possible (see checklist below).
• Postal cancellation (recommended for proof): If you prefer written notice, send a registered letter with return receipt to YuMOVE’s Customer Care address (see “Address” section) so you have traceable proof.

What happens when you cancel

If you cancel a subscription before the next charge date, future orders will be stopped and your card will not be billed for subsequent renewals. If an order has already been charged, you must still cancel via your account portal to prevent the next renewal. Cancelling a subscription does not automatically return items already delivered; returns must follow YuMOVE’s returns process. Your account data and order history are retained in line with YuMOVE’s policies so customer care can process refunds or future enquiries.

Will I get a refund?

YuMOVE offers multiple refund routes. For change of mind, Canadian consumers have at least a 14‑day statutory cooling‑off right for online purchases; YuMOVE’s policy is more generous and permits cancellation and returns up to 28 days from delivery in many cases. The “See the Difference” guarantee lets you try products for six weeks and request a full refund if you do not see an improvement.

For defective or misdescribed products, YuMOVE’s policy mirrors typical consumer protections: an immediate refund may be available within the first 30 days, replacement or refund within longer statutory periods, and possible partial refunds for faults revealed later. Refunds are processed once YuMOVE receives the returned products (or evidence of shipment) and are typically issued within 5 - 10 working days; if no return is required, a refund is usually processed within 14 days of notification. YuMOVE may deduct for any reduction in product value caused by the customer’s handling, and will only refund delivery costs up to the least expensive delivery method originally offered.

Yumove plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection norms you have statutory rights for online purchases including at least a 14‑day cooling‑off period for most goods bought online. YuMOVE’s stated policy provides a longer window (up to 28 days) for change‑of‑mind returns, which goes beyond the minimum statutory expectation. You also have remedies for defective or misdescribed goods under provincial consumer protection laws; these typically allow repairs, replacements, refunds or price adjustments depending on the issue and time since purchase. Keep receipts and correspondence, as these help exercise your rights.

Customer experiences

Customers commonly report positive outcomes such as improved joint mobility and energy for senior pets and praise the subscription convenience and helpfulness of customer service when things go smoothly. Negative feedback mainly concerns occasional delivery disruptions that interrupt supply and some isolated customer‑service communication problems, such as delays in resolving wrong items or follow‑up issues. Overall, experiences vary by individual case and how promptly returns or cancellations are made when issues arise.

Documentation checklist

• Order number and order date
• Account email or username used for purchase
• Proof of purchase or payment (receipt, card statement screenshot)
• Delivery date and tracking number (if returning items)
• Photos or videos showing product defect or condition (if applicable)
• Screenshot of subscription settings showing cancellation (if applicable)
• Copies of any communication with Customer Care (emails, chat transcripts)

Common mistakes

Clients often miss cancellation deadlines - subscriptions must be cancelled before the next renewal (and some Subscribe & Save plans require >24 hours’ notice), so waiting until after a charge leads to another billing period. Another frequent error is cancelling via the wrong place: App Store or Google Play subscriptions must be cancelled in the store, not only via the YuMOVE account. People also forget to return products within the stated return window or to keep proof of shipment; without tracking or evidence you may face delays or disputes about refunds. Finally, expecting instant refunds can cause frustration - allow the stated processing time (usually 5 - 10 working days after receipt).

Comparative recap

After cancelling

After you cancel, keep copies of confirmation screens, emails and postal receipts until your account shows the cancellation and any requested refunds are issued. For online account actions and information, use the YuMOVE website: yumove.com. To contact customer care use phone 01462 416 866 or email hello@yumove.com. If you need to return goods, follow the returns instructions provided by YuMOVE and retain tracking details.

Address

YuMOVE Customer Care, PO Box 777, Andover, SP10 9LR, United Kingdom