Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Acorn Tv
8515 Georgia Avenue, Suite 650
20910 Silver Spring
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Acorn Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Acorn Tv: Easy Method
What is Acorn Tv
Acorn TV is a subscription video-on-demand service that focuses on British and international television drama, mystery, and comedy. It offers on-demand streaming of its catalogue to subscribers in multiple countries, including Canada.
How to cancel Acorn Tv
- If you subscribed directly at Acorn.tv (web): sign in, go to My Account → Support → Members and Billing → “How do I Cancel a Membership.” Follow the on-screen cancellation steps. Cancelling stops future renewals but keeps access until the end of the current billing period; see Acorn’s Terms and Conditions.
- If you subscribed through the Apple App Store: cancel via your Apple ID subscriptions (Settings → Subscriptions on your iPhone/iPad or manage subscriptions in your Apple ID); deleting the app will not stop billing. For guidance, see Acorn’s help pages on App Store cancellations.
- If you subscribed through Google Play: cancel via the Google Play Subscriptions section in the Google Play Store or play.google.com; deleting the app does not cancel billing.
- If you subscribed through the Samsung Smart TV app: manage or cancel via your Samsung account on the TV or at samsungcheckout.com → Subscriptions or Purchase History → Unsubscribe. Deleting the app will not cancel the subscription.
What happens when you cancel
When you cancel an Acorn TV subscription, the subscription will not renew at the next billing date and you will retain access to Acorn TV content until the end of your paid billing period. Acorn’s stated policy is that cancelling does not entitle you to a pro-rated refund or credit for the remaining days of that billing cycle unless required by applicable law. Your account information and any stored preferences remain subject to Acorn’s account and data policies described in their Terms and Help Center.
Will I get a refund?
Acorn’s Terms state that refunds or credits for partial billing periods or for unused service are not provided, unless required by law. There are exception windows specified in their terms for some jurisdictions (for example, some consumers in the UK or Austria may have a 14‑day cancellation/refund period; Brazil has a 7‑day right), but Acorn’s published Terms do not offer an automatic 14‑day refund right for Canada. If you believe you were charged in error or billed after cancelling, you may raise the issue with Acorn support and, if necessary, with your payment provider (bank, credit card issuer, Apple, Google, Samsung) to dispute unauthorized charges.
Acorn Tv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | C$10.99 | Monthly | Unlimited streaming of Acorn TV content; billed monthly |
| Annual Subscription | C$109.99 | Annual | Unlimited streaming for 12 months; billed once per year |
Prices are shown before applicable taxes. These Canadian prices were confirmed in Acorn TV Help Center and effective as of at least April 30, 2025.
Your consumer rights in Canada
Acorn’s Terms do not expressly provide a Canadian statutory-style “cooling-off” period (such as the 14‑day right sometimes noted for EU/UK consumers). Under Canadian consumer protection principles, digital content and streaming services are generally treated as non‑refundable once the service has been delivered or accessed; this aligns with Acorn’s stated no‑refund policy. If you encounter unauthorized billing or billing after cancellation, Canadian consumers may seek chargeback or dispute processes through their credit card issuer or bank. For unresolved issues, you can also consult provincial consumer protection offices for guidance on digital services.
Customer experiences
Public reviews are mixed. Some users praise Acorn TV’s programming quality as outstanding and top‑notch. However, a number of reviews and forum posts (including Trustpilot, Sitejabber, Reddit and others) report difficulties cancelling, instances of being billed after attempting to cancel, problems with app or playback functionality, and frustrations with customer support response times. These mixed reports indicate it is important to confirm the cancellation method used (web vs. App Store/Google Play/Samsung) and to retain cancellation confirmations and billing records.
Documentation checklist
- Account email/username used for the subscription.
- Proof of purchase: receipt, order confirmation, or initial welcome email.
- Billing statements or credit card records showing Acorn TV charges (dates and amounts).
- Screenshots of subscription settings or cancellation screen and any confirmation messages/emails.
- Device details or platform order IDs (Apple receipt, Google Play order number, Samsung order info) if subscribed through a third party.
- If sending written cancellation, proof of delivery such as registered mail with return receipt.
Common mistakes
A number of common errors cause continued billing or cancelled-but-still-active situations. Examples include deleting the Acorn TV app instead of cancelling through the correct subscription manager (Apple/Google/Samsung or Acorn web), cancelling one account while being billed on another (multiple accounts or family/shared payment methods), and failing to save or note the cancellation confirmation. Another frequent expectation mismatch is assuming a pro‑rated refund will be issued after cancellation; Acorn’s terms typically do not provide pro‑rated refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct at Acorn.tv (web) | No (unless required by law) | Medium - cancel via account settings; retain confirmation |
| Apple App Store | Depends on Apple refund policy; Acorn does not issue pro‑rated refunds | Medium - must cancel in Apple subscriptions; users report mixed experiences |
| Google Play | Depends on Google Play refund policy; Acorn does not issue pro‑rated refunds | Medium - cancel in Google Play subscriptions; deleting app does not stop billing |
| Samsung Smart TV | Depends on Samsung checkout/refund policy; Acorn does not issue pro‑rated refunds | Medium - unsubscribe via Samsung account or samsungcheckout.com; retain confirmation |
After cancelling
After you cancel, check your email for a cancellation confirmation and save it. Monitor your bank or card statement for any unexpected charges in the following billing cycle. If you were billed after cancelling or you did not receive confirmation, contact Acorn support via the Help Center and the relevant platform provider (Apple, Google, Samsung) with your documentation. For Acorn’s official service terms see Acorn TV Terms and Conditions, and for platform-specific cancellation guidance consult the Acorn support articles for Apple/Google/Samsung linked above.
Address
Mailing address (if you choose to send written correspondence): 8515 Georgia Avenue, Suite 650, Silver Spring, MD 20910, United States. If you send postal cancellation or disputes, consider registered mail with return receipt for proof of delivery.