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I hereby notify you of my decision to terminate the contract relating to the Amazon Channels service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Amazon Channels: Easy Method
What is Amazon Channels
Amazon Channels is an add-on service available through Amazon/Prime Video that lets customers subscribe to third-party streaming channels (for example, STARZ, Acorn TV, STACKTV) and watch their content inside the Prime Video interface while being billed through their Amazon account. Channels are billed separately from Amazon Prime membership and individual channel terms (content, pricing, trials) are set by the channel providers and Amazon.
How to cancel Amazon Channels
- Web (Amazon.ca): Sign in at Amazon.ca, go to My Account → "Memberships & Subscriptions" (sometimes labelled Subscriptions), locate the channel subscription, click "Manage subscription" and then choose "Cancel subscription" under the Advanced Controls section.
- Prime Video site (if you cannot find Advanced Controls on Amazon.ca): Sign in at PrimeVideo.com, open Settings → "Channels" or "Prime Video Channels", locate the channel and use the channel management/cancel option there. Some users report that the "Advanced Controls" link does not always appear on the standard Amazon.ca subscription page, and must cancel via Prime Video instead.
- If you subscribed through the iOS App Store or Google Play, check your Apple/Google subscriptions in your device settings; official Canada-specific guidance for App Store vs Google Play vs web cancellations for Amazon Channels is not publicly documented, so check those stores' subscription managers if you do not see the channel in your Amazon account.
What happens when you cancel
When you cancel a channel subscription through Amazon, you typically retain access to the channel content until the end of the current paid billing period; after that date the channel will not renew and access will end. Cancelling stops future billing but does not necessarily delete viewing history or account metadata associated with the channel; your Amazon account will retain subscription records. If you cancel during a free trial you normally keep access until the trial expires unless otherwise stated by the channel.
Will I get a refund?
There is no Amazon‑published, Canada‑specific refund policy for Amazon Channels located in the available documentation. No verified statutory 14‑day cooling‑off rule specific to Amazon Channels was identified. Refund eligibility for Channels is generally determined case by case: Amazon or the channel provider may offer refunds in certain circumstances (for example, double billing or incorrect charges), but refunds are not guaranteed as a standard outcome. Note that a separate 14‑day refund rule sometimes cited for Amazon Prime membership in Canada applies to Prime membership only, not to Amazon Channels. If you believe a charge is incorrect, contact Amazon Customer Support and, if necessary, your payment provider to dispute the charge.
Amazon Channels plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| STACKTV | C$12.99 | Monthly | Multi-channel package from Corus including Global, Food Network Canada, HGTV Canada, W Network, History, Adult Swim, Slice, Showcase, National Geographic, Teletoon, Treehouse, YTV |
| STARZ | C$5.99 | Monthly | Premium movie & series channel |
| Acorn TV | C$7.49 | Monthly | British television and drama streaming library |
| hayu | C$5.99 | Monthly | Reality TV streaming service |
| Hollywood Suite | C$4.99 | Monthly | Classic and contemporary movies collection |
| Love Nature | C$3.99 | Monthly | Nature documentaries |
| MGM | C$3.99 | Monthly | MGM movies library |
| OUTtv | C$3.99 | Monthly | LGBTQ+ focused entertainment |
| Shudder | C$5.99 | Monthly | Horror, thriller, and supernatural streaming |
| Smithsonian Channel | C$3.99 | Monthly | Documentary and educational content |
| Sundance Now | C$6.99 | Monthly | Indie films, documentaries, and TV series |
| Super Channel | C$9.99 | Monthly | Multiple premium channels including movies, documentaries, sports |
Notes: Prices are standard monthly rates in Canadian dollars as available in 2024/2025. Promotional discounts (for example, introductory specials) are not included here. Crave Premium is available via Prime Video Channels at C$21.99/month as of March 6, 2024; promotional pricing may vary.
Your consumer rights in Canada
Canadian consumer protections are administered provincially and generally provide protections against unfair business practices, misrepresentation, and certain contract issues, but there is no single Canada‑wide Amazon Channels cooling‑off rule identified in available documentation. Consumers should review the consumer protection laws for their province or territory and the terms and conditions that applied when they subscribed to a channel. If you experience unauthorized or incorrect charges that Amazon will not resolve, you can escalate to your payment provider to dispute the charge and, if needed, contact provincial consumer protection offices for further advice.
Customer experiences
Public reviews and forum posts present a mixed picture. There were no prominent positive reviews specifically for Amazon Channels in Canada located in the reviewed sources; most discussion focused on overall Amazon.ca experiences. Negative reports on platforms such as Trustpilot and Sitejabber cite frustrations with billing issues, customer support responsiveness, and delays in refunds. On Reddit, some users reported unexpected Amazon Channels charges (for example, subscriptions to Paramount+, MGM+, or others) and difficulties locating or using cancellation controls, sometimes requiring use of PrimeVideo.com rather than the standard Amazon subscription page.
Documentation checklist
- Account email and Amazon account name
- Name of the channel(s) and date you were first charged
- Bank/credit card statement showing the charge (download or screenshot)
- Order ID or transaction reference if available
- Screenshots of Memberships & Subscriptions or Prime Video Channels showing the subscription and any "Manage subscription" page
- Copies/screenshots of any confirmation emails or trial notices
- Record of steps you took to cancel and any interactions with Amazon Support (dates, case numbers)
Common mistakes
Customers commonly make avoidable errors such as cancelling the wrong Amazon account (for example, a household member's account), assuming a channel purchased via a device app will be managed in Amazon account settings (subscriptions purchased through Apple or Google must be checked in those stores), and not checking for active free trials that auto-renew. Another frequent issue is expecting an automatic refund after cancellation - unless Amazon or the channel provider explicitly offers a refund, stopping renewal does not always result in returned funds. Finally, some users look only on Amazon.ca and miss the Prime Video channel management area where cancellation controls may be present.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Amazon.ca (My Account → Memberships & Subscriptions) | Refunds are case by case; not guaranteed. Contact Amazon Support to request review. | Low to moderate - straightforward when controls appear. |
| PrimeVideo.com (Settings → Channels) | Same as web: refunds evaluated individually; raise a support case if needed. | Moderate - sometimes required when "Advanced Controls" are missing on Amazon.ca. |
| App store subscriptions (Apple App Store / Google Play) | Refunds fall under Apple/Google policies; Amazon may not control these refunds. | Varies - can be higher because you must manage subscriptions through the device store and follow their dispute process. |
After cancelling
After you cancel, confirm that the channel no longer appears in your "Memberships & Subscriptions" or Prime Video Channels list and keep copies of confirmation screens or emails. If you do not receive confirmation or continue to be billed, contact Amazon Customer Support and provide the documentation checklist items. Useful pages: Amazon Subscriptions page at https://www.amazon.ca/gp/css/home/subscriptions, Prime Video at https://www.primevideo.com, and Amazon Customer Service at https://www.amazon.ca/gp/help/customer/contact-us. If billing disputes are unresolved through Amazon, consider contacting your payment provider to dispute the charge and your provincial consumer protection agency for additional guidance.
Address
For written escalation you may send a registered letter (raccomandata A/R) addressed to Customer Service at the following address:
Amazon.com.ca ULC
40 King Street West, 47th Floor
Toronto, ON M5H 3Y2, Canada
Include copies of the documentation checklist, a clear statement of the requested outcome (refund or cancellation confirmation), and keep proof of postage/delivery when sending the registered letter.