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Cancel AMAZON VIDEO CHANNELS
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I hereby notify you of my decision to terminate the contract relating to the Amazon Video Channels service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Amazon Video Channels: Easy Method
What is Amazon Video Channels
Amazon Video Channels (available through Prime Video in Canada) lets you add third‑party streaming subscriptions - for example Crave, STACKTV, STARZ and niche channels - and watch them inside the Prime Video app. Channels are billed as monthly add‑ons to your Amazon account (or through the app store that handled the original purchase).
The channels catalogue, price and availability are managed per region; you access and manage your active channels from your Amazon account or the app store that managed the subscription.
How to cancel Amazon Video Channels
Choose the cancellation path that matches where you originally subscribed: directly through Amazon.ca, or via Apple/Google if the purchase was made through their stores. The steps below cover the usual methods.
- Cancel on the web (Amazon.ca): Sign in at Amazon.ca → Accounts & Lists → Memberships & Subscriptions (or Prime Video settings) → locate the channel and choose "Cancel channel" or "Cancel subscription".
- Cancel on iOS (App Store): Open the iPhone/iPad Settings or the App Store, go to your Apple ID > Subscriptions and cancel the channel subscription there; Apple manages billing and cancellations for App Store purchases. See Apple's guidance at Apple support.
- Cancel on Android (Google Play): Open the Google Play Store app, tap your profile → Payments & subscriptions → Subscriptions, find the channel and cancel; Google Play manages those subscriptions. See Google Play support.
- Cancel by registered letter (optional fallback): If you prefer a written cancellation or need proof of delivery, send a signed cancellation letter by registered mail (raccomandata A/R) to Amazon's Canadian address (see Address section). Keep the tracking and delivery receipt.
What happens when you cancel
When you cancel a channel, your access typically continues until the end of the current paid billing period; the subscription will not renew after that date. Content you already streamed remains available only while the subscription remains active. Your subscription details and viewing history linked to that channel remain in your Amazon account subject to Amazon's data policies.
If you cancel through Apple or Google, Amazon will not control the billing stop - the app store will. Cancelling via Amazon stops renewal through Amazon's billing system only.
Will I get a refund?
Amazon Canada generally treats digital subscriptions and downloads as non‑returnable and non‑refundable once accessed. That means routine refunds for monthly channel fees are uncommon. Exceptions can occur in limited circumstances (billing errors, duplicate charges, or where local consumer protection requires it), and some disputes may be handled case‑by‑case by Amazon, Apple or Google depending on who billed you.
If you were charged in error or unknowingly subscribed, contact the billing party (Amazon, Apple or Google Play) promptly and provide supporting documentation. If a satisfactory resolution is not reached, customers sometimes escalate via their payment provider (credit card dispute) - note that outcomes vary and consumer protections may apply differently to digital services.
Amazon Video Channels plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Crave (Premium, ad‑free) | C$21.99 | Monthly | Full Crave Premium library via Prime Video app |
| Crave Standard With Ads | C$11.99 | Monthly | Crave Standard ad‑supported catalog via Prime Video Channels |
| STACKTV | C$12.99 | Monthly | 12 Corus linear and on‑demand channels via Prime Video |
| STARZ | C$5.99 | Monthly | Premium movie channel add‑on |
| Acorn TV | C$7.49 | Monthly | British TV streaming channel |
| hayu | C$5.99 | Monthly | Reality and lifestyle streaming channel |
| Hollywood Suite | C$4.99 | Monthly | Classic and contemporary movie channel |
| Love Nature | C$3.99 | Monthly | Nature documentary channel |
| MGM | C$3.99 | Monthly | Movie channel featuring MGM catalogue |
| OUTtv | C$3.99 | Monthly | LGBTQ+ entertainment channel |
| Shudder | C$5.99 | Monthly | Horror‑focused streaming channel |
| Smithsonian Channel | C$3.99 | Monthly | Documentary channel |
| Sundance Now | C$6.99 | Monthly | Indie films and documentaries |
| Super Channel | C$9.99 | Monthly | Premium movie & TV channel |
Your consumer rights in Canada
Canadian consumer protection frameworks can include a right to cancel certain digital purchases within a short period, but application varies by province and the nature of the digital service. Amazon's terms for digital content typically state that once a digital service is accessed it is non‑refundable. Where a statutory right applies (for example, in cases of defective or misrepresented services), that right may still be enforceable despite merchant policies.
If you believe a statutory consumer right applies (for example, unauthorized charges or misleading information), raise the issue with Amazon first and, if necessary, with your provincial consumer protection office or your payment provider. Keep records of communications and receipts when pursuing a complaint.
Customer experiences
Reported experiences in Canada are mixed. Some customers find it convenient to manage all channel subscriptions through the Amazon.ca interface and cancel quickly online. Others report frustration with unexpected recurring charges, difficulty locating the cancellation option, or needing to contact support to stop a subscription that was added inadvertently.
Where subscriptions were billed via Apple or Google Play, customers found resolution required contacting the respective app store rather than Amazon. Using the correct billing channel for disputes often speeds resolution.
Documentation checklist
- Account email/username, subscription name, date of subscription, screenshots or billing statements showing the charge, order ID (if available), and delivery/tracking receipt if you send a registered cancellation letter.
Common mistakes
Common mistakes include cancelling in the wrong place (for example cancelling on Amazon when the subscription was purchased through Apple/Google), which does not stop the app‑store billing. Another frequent error is assuming cancelling immediately yields a refund - typically it only prevents renewal and access continues to the period end. Finally, users sometimes fail to keep proof of cancellation or documentation (screenshots, confirmation emails, or registered‑mail receipts), which complicates disputes.
Example: A customer who subscribed to STACKTV via Prime Video and then deleted the Prime Video app without cancelling still received charges because the subscription was active in their Amazon account; they needed to sign into Amazon.ca to cancel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Amazon.ca (web) | Generally no routine refunds; refunds possible for errors or special cases | Low - cancel via Memberships & Subscriptions on Amazon.ca |
| Apple App Store (iOS) | Apple manages refunds; Amazon cannot directly refund App Store charges | Medium - cancel via Apple ID Subscriptions; request refunds from Apple |
| Google Play (Android) | Google manages refunds; Amazon cannot directly refund Google Play charges | Medium - cancel via Google Play Subscriptions; request refunds from Google |
| Registered letter / written cancellation | No direct refund guarantee; provides proof of cancellation request | High - manual process, useful when other channels fail or for proof |
After cancelling
After you cancel, keep confirmation details (screenshots, confirmation email, the registered‑mail delivery receipt if used) until the subscription period has ended and your billing is settled. If charges continue after cancellation, contact the billing party (Amazon, Apple or Google) with your documentation. For Amazon‑side issues, start at Amazon.ca Help & Customer Service; for App Store or Google Play disputes use Apple or Google support links above.
For general Amazon Canada return and refund information you can review third‑party summaries such as returnpolicies.info, but rely on the billing party's official support for account actions.
Address
Send registered cancellation letters (if required) to:
Amazon.com.ca ULC
40 King Street West, 47th Floor
Toronto, ON M5H 3Y2
Canada