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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Bear service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bear: Easy Method
What is Bear
Bear is a note-taking app for macOS, iPadOS and iOS (and Android via separate distribution) that offers rich text notes with tagging, themes, and sync/encryption features under a paid "Bear Pro" subscription. Development and subscription management for direct web customers is handled by Shiny Frog, the company behind Bear.
The app's paid features include iCloud sync, advanced export formats, encryption, and other productivity tools; billing and support pathways differ depending on whether you subscribed through Apple, Google Play, or directly on the web.
How to cancel Bear
- App Store (iOS/macOS): Open the Settings app on your iPhone/iPad or the App Store on your Mac, go to your Apple ID > Subscriptions, find "Bear" or "Bear Pro" and cancel there. Bear (the app) cannot cancel App Store subscriptions for you. See Bear's FAQ for details: bear.app.
- Google Play (Android): Open the Google Play Store app, tap your profile > Payments & subscriptions > Subscriptions, locate Bear and cancel from Google Play's subscription settings. Bear cannot cancel Google Play subscriptions from inside the app. See Bear support: support.bearwww.com.
- Web (direct via Shiny Frog): If you subscribed directly on Bear's website, sign in to your Bear account on the web and use the account management / subscription page to cancel; if you can't cancel online, contact Shiny Frog support via the contact options on bear.app.
What happens when you cancel
When you cancel a subscription, your paid access will continue until the end of the current billing period; the subscription does not generally prorate or provide a partial refund. After the paid period ends, paid features such as sync, some export options, and encryption-related conveniences may stop working. Your notes remain stored in your account/device but some export or sync features may be unavailable unless you renew.
Make sure you export or back up any notes you need in a usable format before the subscription ends and confirm cancellation via the platform (Apple ID, Google Play, or Shiny Frog account) so it does not auto-renew.
Will I get a refund?
Refund policy depends on where you purchased the subscription. If you bought Bear through the App Store, refunds must be requested from Apple via reportaproblem.apple.com or Apple's support channels; Bear/Shiny Frog does not process App Store refunds. If you purchased through Google Play, refunds must be handled by Google Play support. If you purchased directly from Bear (Shiny Frog) on the web, Bear's terms state paid fees are non-refundable except where required by law; Shiny Frog says it will honour Canadian consumers' statutory rights.
For Canadian residents, local consumer protection laws may provide additional rights relating to refunds, cancellations, or contract termination; Bear's terms indicate it will respect those rights where applicable, so you can raise that point with Shiny Frog support if you believe a legal exception applies.
Bear plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Bear Pro Monthly | ≈ CA$2.50 - 3.00 | Monthly | iCloud sync, encryption, advanced export (PDF/HTML/DOCX/JPG/ePub), OCR search, themes, icons |
| Bear Pro Yearly | ≈ CA$36 - 40 | Annual | Same as monthly, billed yearly (approx. CA$244 total; ~CA$20/month effective) |
Your consumer rights in Canada
Bear's stated terms recognize that Canadian residents have rights under local consumer protection laws that may override or supplement the posted terms. While Bear/Shiny Frog generally states paid subscription fees are non-refundable, the company commits to honouring Canadian statutory rights - this can include rights to cancel purchases or receive refunds in specific circumstances. If you believe your situation is covered by Canadian law, mention those rights when contacting Shiny Frog, and retain receipts and correspondence to support any request.
Customer experiences
User reports are mixed. Some users say Bear support was helpful and resolved sync or update issues quickly. Others report slow or inconsistent responses from customer support, particularly during more complex sync problems, with replies sometimes taking days or weeks. There have also been reports of subscription-pricing glitches (for example, the App Store showing higher-than-expected renewal prices), which some users resolved via subscription restoration steps but found disconcerting.
These experiences suggest that while many routine cancellations and requests proceed smoothly, more complex refund or sync disputes can involve longer wait times and extra follow-up.
Documentation checklist
- Account email and username used for Bear.
- Proof of purchase: App Store/Google Play receipt or web invoice (PDF/screenshots).
- Date of last charge and billing platform (Apple ID, Google Play, or Shiny Frog web).
- Screenshots of active subscription page in App Store / Google Play / Bear account page.
- Any support ticket numbers or previous correspondence with Bear/Shiny Frog.
Common mistakes
People commonly try to cancel Bear from inside the app on iOS/macOS expecting the app to stop the App Store subscription; in fact, Apple requires cancellation through your Apple ID's subscriptions. Another mistake is requesting a refund from Bear when the purchase was made through Apple or Google - platform purchases require using the platform's refund process. Users also sometimes cancel the wrong account (for example a different Apple ID) or forget to export their notes before paid features (like sync or export) stop working.
Always verify which store handled the original purchase, confirm the cancellation in that store, and keep receipts/screenshots in case you need to escalate.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS/macOS) | Request refund from Apple via reportaproblem.apple.com; Bear cannot issue App Store refunds. | Moderate - cancel in Apple ID > Subscriptions; refunds handled by Apple. |
| Google Play (Android) | Request refund from Google Play support; Bear cannot issue Google Play refunds. | Moderate - cancel in Play Store > Subscriptions; refunds via Google Play. |
| Web (direct via Shiny Frog) | Bear's terms state fees are non-refundable except where required by law; Canadian statutory exceptions may apply. | Low to Moderate - cancel via your Bear account page or by contacting Shiny Frog support; refunds are not usually provided. |
After cancelling
After you cancel, confirm you received a cancellation confirmation from Apple, Google Play, or Shiny Frog and keep that confirmation for your records. If you need your notes after paid features end, export them while your subscription is still active (Bear supports PDF, HTML, DOCX, JPG, ePub exports). For App Store refund requests, use Apple's Report a Problem; for Google Play refunds, follow Google Play refund procedures; for web account or billing disputes contact Shiny Frog via links on bear.app. If you are a Canadian resident and believe local consumer law applies, mention that in any communications and provide receipts and dates.
Address
C/O Clinton Higgins, Trident House, Dublin Road, Naas, Kildare, Ireland W91 VY6W
If you prefer to send a written cancellation request by post, consider using registered mail (for example, raccomandata A/R) so you have delivery confirmation.