Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Bein Connect
Unit 202, 797 Wilson Ave
M3K 1E4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bein Connect service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Bein Connect: Easy Method
What is Bein Connect
beIN SPORTS CONNECT (often shortened to Bein Connect) is a subscription streaming service that provides live and on‑demand sports content, including rights‑held leagues and events, to subscribers in Canada. It is offered directly through beIN’s website and is also available as an in‑app purchase through platforms such as Apple’s App Store and Google Play.
The service model includes recurring monthly or annual billing and platform‑specific management for subscriptions purchased through app stores or third‑party devices.
How to cancel Bein Connect
- Web (site subscription via website): Log into your beIN SPORTS CONNECT account on the website, select Payments, click on “Cancel subscription” and confirm by clicking on “Unsubscribe.” For Canadian website subscribers, cancellation is performed via the account interface.
- App Store (Apple / iOS): Subscriptions purchased through Apple must be cancelled through Apple’s subscription settings. beIN cannot cancel App Store subscriptions for you.
- Google Play (Android): Subscriptions purchased through Google Play must be cancelled through your Google Play subscription settings. beIN cannot cancel Google Play subscriptions for you.
- Other platforms (Amazon Fire TV, Roku, PayPal, etc.): Cancel via the respective platform’s subscription or payment management; these subscriptions cannot be cancelled via the beIN website.
What happens when you cancel
When you cancel a beIN SPORTS CONNECT subscription, your access typically continues until the end of the current paid billing period; the subscription will not renew after that period. Your account credentials and basic profile information remain on file unless you request account deletion, but you will lose access to subscriber‑only live streams and on‑demand content once the paid period ends.
For subscriptions managed by third‑party app stores or devices (Apple, Google Play, Roku, Amazon), account and billing changes are governed by those platform providers and may show cancellations or renewals in their interfaces rather than on the beIN website.
Will I get a refund?
beIN’s Canadian policies state that refunds or credits are not provided for partial months if you cancel mid‑period. A refund may be considered only if you cancel before first use and is subject to approval. Apart from that narrow exception, beIN’s published terms indicate no refunds for other circumstances, including event cancellations, programming changes, or cancelling before the end of a paid period.
Bein Connect plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly Subscription | C$14.99 | Monthly | Full access to beIN SPORTS CONNECT in Canada via iOS App Store |
| Yearly Subscription | C$99.99 | Annual | Full access to beIN SPORTS CONNECT in Canada via iOS App Store |
Your consumer rights in Canada
Under Canadian consumer protection principles and related provincial rules, there can be a limited right to cancel certain digital purchases within a statutory "cooling‑off" period (often 14 days) depending on whether the purchase is classified as a non‑durable digital product and whether consumers were properly informed of rights before purchase. beIN’s posted policies disclaim refunds except in specific cases (pre‑use), which may be inconsistent with statutory rights in some provinces. If you believe you were denied a statutory right to cancellation or refund, you may file a complaint with the Competition Bureau (competitionbureau.gc.ca) or your provincial consumer protection agency (for example, Ontario or British Columbia resources).
Customer experiences
Public reviews for beIN SPORTS CONNECT in Canada on consumer sites (for example, Trustpilot) show recurring patterns of negative feedback. Common themes in complaints include difficulty obtaining refunds, challenges cancelling auto‑renewals, app crashes and buffering, blocked or missing content after subscribing, and poor or unresponsive customer support. There are few distinct positive reviews in the Canadian sample; overall ratings reported on review sites are low.
Documentation checklist
- Account email and username used to subscribe
- Date of purchase or billing start, and subscription ID/order number if available
- Payment method (card, Apple/Google receipt, PayPal) and last four digits of the card if applicable
- Screenshots of subscription status, receipts, billing page, or error messages
- Any correspondence with beIN support or platform support (emails, ticket numbers)
Common mistakes
Users frequently try to cancel subscriptions on the wrong platform. For example, if you subscribed through Apple, cancelling on the beIN website will not stop Apple‑managed billing. Another common error is assuming cancellation yields a prorated refund; beIN’s policy does not provide credits for partial months. Some subscribers also delete the app without cancelling the subscription, which does not stop auto‑renewal because billing is managed by the store or beIN account, not the app’s presence on the device.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (site subscription) | Refund only if cancelled before first use and approved; otherwise no refund for partial months | Low - cancellation via account Payments section |
| App Store (Apple / iOS) | Refunds handled by Apple; beIN does not issue refunds for App Store purchases | Medium - High - must use Apple subscription management and Apple refund request processes |
| Google Play (Android) | Refunds handled by Google Play; beIN does not issue refunds for Google Play purchases | Medium - High - must use Google Play subscription management and refund processes |
| Other platforms (Amazon Fire TV, Roku, PayPal) | Refunds and cancellations handled by the platform; beIN cannot cancel these subscriptions directly | Variable - depends on platform; often requires contacting platform support |
After cancelling
After you cancel, verify the subscription status in the service where you made the purchase (beIN account page, Apple ID subscriptions, Google Play subscriptions, or the device/platform store). If you need help with web account cancellation or refund inquiries, consult beIN’s support resources at beIN Support or the beIN CONNECT site at connect.bein.net. For refunds or subscription issues through app stores, use Apple’s subscription and refunds guidance (Apple subscriptions) or Google Play support (Google Play subscriptions).
If you think your statutory consumer rights have been violated, consider filing a complaint with the Competition Bureau (competitionbureau.gc.ca) or your provincial consumer protection office (for example, Ontario or British Columbia).
Address
Unit 202, 797 Wilson Ave, Toronto, ON, M3K 1E4, Canada