Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Broadwayhd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Broadwayhd: Easy Method
What is Broadwayhd
BroadwayHD is a streaming service that offers filmed stage productions and theatrical content on demand. It provides subscription access to a library of shows for home viewing across web browsers and supported apps or devices.
How to cancel Broadwayhd
- Web (credit card or direct on BroadwayHD site): Log into your account on the BroadwayHD website → go to Account or Subscription section → click Cancel. Cancelling on the site stops auto‑renewal but does not automatically issue a refund.
- App Store, Google Play, Roku, Apple TV, Amazon (third‑party): You must cancel directly with the provider you used to subscribe (for example, cancel via Apple App Store subscriptions, Google Play subscriptions, Roku account, Amazon/App Store or Apple TV). BroadwayHD cannot process cancellations or refunds for subscriptions billed by third parties.
What happens when you cancel
Cancelling a BroadwayHD subscription stops future automatic renewals. You will typically retain access to the service until the end of your current billing period; access is not cut off immediately unless the provider states otherwise. BroadwayHD states that subscription fees and other charges are non‑refundable, and cancelling does not automatically create a refund.
If you subscribed through a third party (Apple, Google Play, Roku, Amazon, Apple TV), the subscription and its renewal are managed by that provider; BroadwayHD cannot change billing or grant refunds for those subscriptions directly.
Will I get a refund?
BroadwayHD’s stated policy is that subscription fees and related charges are non‑refundable in whole or in part. There are no refunds or credits for partially used periods, and “not consuming content” is not listed as a valid reason for a refund. If your subscription was billed by a third party (iTunes/Apple, Google Play, Roku, Amazon, etc.), BroadwayHD indicates it does not have the ability to refund those charges - any refund request must be pursued through the billing provider.
Broadwayhd plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription (via Apple App Store Canada) | US$24.99 | Monthly | Full access to BroadwayHD library, auto‑renewing |
| Annual Subscription (via Apple App Store Canada) | US$249.99 | Annual | Full access to BroadwayHD library for 12 months, auto‑renewing |
Your consumer rights in Canada
BroadwayHD’s website does not mention a statutory 14‑day “cooling‑off” right. Under Canadian consumer protection law, automatic refund rights for digital subscriptions are not automatically granted unless a provider’s terms or provincial law provide them. BroadwayHD’s clear statement that fees are final and non‑refundable may limit the ability to claim statutory refunds, but provincial consumer protection rules can vary. Canadian customers wishing to dispute a charge should check relevant provincial digital content and subscription regulations and consider contacting the billing provider (Apple, Google, etc.) if the subscription was purchased through them.
Customer experiences
Available public reviews for BroadwayHD show a number of negative reports: users have complained about inability to stream despite an active subscription, recurring “stream not found” errors, unstable playback, apps that do not retain login, buffering issues, poor UI, and slow or unresponsive customer support. The provided data does not include positive review summaries, so the balance of visible comments in the referenced sources leans negative.
Documentation checklist
- Account email and username used for BroadwayHD
- Order or subscription confirmation (receipt) showing charge date and amount
- Payment method statement or credit card/bank record with the transaction
- Screenshots showing subscription status, billing page, or playback errors
- Any support emails or ticket numbers exchanged with BroadwayHD or the third‑party provider
Common mistakes
Users commonly try to cancel on the wrong platform (for example, cancelling on the BroadwayHD site when the subscription is billed through Apple), expect an automatic refund after cancelling, or fail to check the renewal date so cancellation happens after a new billing cycle. Another frequent error is not keeping receipts or screenshots that prove the purchase or the issue when requesting a refund or disputing a charge with a payment provider.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (credit card or direct on BroadwayHD site) | No - BroadwayHD states subscription fees are non‑refundable | Low - cancelling in your BroadwayHD account is straightforward, but refunds are not provided |
| App Store, Google Play, Roku, Apple TV, Amazon (third‑party) | Depends - refunds must be requested from the third‑party provider; BroadwayHD cannot refund | Varies - steps and success depend on the provider’s policies and customer support |
After cancelling
Expect to retain access until the end of the paid billing period unless your provider indicates otherwise. If you need help or want to pursue a refund through a third party, use the billing provider’s support channels. Helpful links: BroadwayHD official site - BroadwayHD; Apple subscriptions help - Apple subscription support; Google Play subscriptions - Google Play subscription support; Roku subscriptions - Roku subscription support; Amazon subscriptions/help - Amazon subscription support; public reviews for reference - Trustpilot reviews; and general Canadian consumer information - Competition Bureau Canada.
Address
For written notices or formal correspondence you may send a letter to:
BroadwayHD LLC, 488 Madison Avenue, 10th Floor, New York, NY 10022, United States
If you send a physical cancellation letter, consider using registered mail with return receipt to confirm delivery.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.