Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Btn Plus
600 West Chicago, Suite 875
60654 Chicago
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Btn Plus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Btn Plus: Easy Method
What is Btn Plus
BTN Plus (also presented as B1G+ or BTN+) is a subscription streaming service offering live and on-demand coverage of Big Ten collegiate sports and related programming for viewers in Canada. It provides team-specific and sport-specific passes as well as broader monthly or annual access tiers, and is typically purchased directly or through app-store in-app subscriptions.
How to cancel Btn Plus
- Cancel via email (recommended): Send a message to btnplussupport@btn.com or btn2gosupport@btn.com. Include your full name, the email address used for the account, subscription plan and start date, last transaction date or order ID if available, and the last four digits of the payment method. Ask for written confirmation that the subscription has been cancelled and note your renewal date.
- Cancel through the online account/portal: Sign in to your BTN+ account on the official site, go to Account or Subscription settings, select the active subscription and choose the cancel option. Follow on-screen prompts and save any confirmation emails or cancellation reference numbers.
- If you subscribed via Apple App Store or Google Play (in-app purchase), you must cancel through your Apple or Google account following their cancellation flow: use your device settings or the App Store / Google Play subscription management pages. App-store cancellations cannot be completed from the BTN+ website.
- Check the renewal date before cancelling to avoid accidental charges, and keep records (screenshots, confirmation email) of your cancellation request or confirmation.
What happens when you cancel
After you cancel BTN+, you will generally retain access to the service until the end of your current paid billing period; cancellation typically prevents future automatic renewals. Your account profile and basic account data often remain on file so you can re-subscribe easily, but specific retention policies for viewing history or preferences are service-dependent. If you do not receive a confirmation of cancellation within a few days, follow up with support or your payment provider to ensure the subscription was stopped.
Will I get a refund?
BTN+ does not appear to publish a Canada-specific refund policy; based on similar Canadian streaming services, refunds or credits for partial unused periods are unlikely except where a promotion states otherwise. Quebec may have provincial rules that require prorated refunds in some cases, so subscribers in Quebec could be eligible for a partial refund depending on local law and the service’s compliance. If you believe you were charged in error after cancellation, contact BTN+ support first and, if needed, dispute the charge with your bank or card issuer.
Btn Plus plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| BTN Plus Monthly (Michigan, Penn State, Nebraska, Ohio State, Wisconsin, Minnesota, Iowa) | C$12.99 | Monthly | BTN Plus access for specified schools |
| Generic Monthly Pass | C$17.99 | Monthly | BTN Plus access (unspecified school) |
| Generic Annual Pass | C$119.99 | Annual | BTN Plus access (yearly) |
| BTN Plus Annual (Ice Hockey) | C$72.99 | Annual | BTN Plus Ice Hockey coverage |
Your consumer rights in Canada
Under Canadian consumer norms for digital subscriptions, you are generally allowed to cancel a recurring subscription and continue using the service until the end of the paid term; providers are not always required to issue prorated refunds for unused time, except where provincial law requires it (Quebec is a common example). If charges continue after you cancelled, you can ask the provider for a refund and, if unresolved, dispute the charge with your payment provider or file a complaint with provincial consumer protection offices or the federal consumer affairs resources.
Customer experiences
There are multiple online complaints about BTN+ billing and access problems, including reports of inability to stream after payment, difficulty completing cancellations, and slow or unhelpful customer support responses. For example, a consumer posted: "Paid for subscription, but can not watch any of the games… cannot speak to anyone! AWFUL customer service!" (see PissedConsumer). Positive reviews for BTN+ in Canada are scarce or not found on major review platforms like Trustpilot based on available records, so experiences appear mixed with a notable number of billing/support complaints.
Documentation checklist
- Account email and full name used to subscribe
- Subscription start date, plan name, and renewal date
- Order ID, transaction ID, or last payment date and amount (if available)
- Screenshots of billing statements or confirmation emails
- Copies of any support correspondence (emails, chat transcripts)
Common mistakes
Common mistakes include attempting to cancel an in-app subscription through the BTN+ website instead of via Apple or Google; assuming cancellation is immediate without getting written confirmation; and failing to check the billing cycle so a renewal charge occurs before the cancellation takes effect. Another typical error is not saving confirmation messages or screenshots - without proof, disputes with the provider or payment issuer become harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to BTN+ support (btnplussupport@btn.com / btn2gosupport@btn.com) | Possible but unlikely for partial periods; exceptions for promotions or Quebec rules may apply | Low - preferred and documented if you receive confirmation |
| Online account/portal cancellation | Same policy applies; refunds uncommon unless stated | Moderate - quick if portal works and shows confirmation |
| App-store cancellation (Apple / Google) | Subject to Apple/Google refund policies; you may need to request refunds through the store | Varies - depends on app-store support and whether purchase was in-app |
After cancelling
After you cancel, keep your cancellation confirmation and monitor your bank or card statements for any unexpected charges. If a charge appears after cancellation, contact BTN+ support first and provide your cancellation confirmation and transaction details. If the provider does not resolve the issue, dispute the charge with your payment provider. For help with app-store purchases use Apple’s cancellation and refund pages or Google Play’s subscription support: Apple support for subscriptions (Apple - cancel subscriptions), Google Play help (Google Play - cancel subscriptions). For general Canadian consumer guidance see the Government of Canada consumer resources (Canadian consumer services).
Address
Big Ten Network, LLC, 600 West Chicago, Suite 875, Chicago, Illinois 60654, United States