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Cancellation service #1 in Canada
Disc Golf Network (DGN) is a subscription video and content service focused on professional and amateur disc golf events, instructional material, and course coverage. It offers multiple subscription tiers that provide varying access to live events, on-demand video, and member features across web and in-app channels.
When you cancel an active subscription, you typically keep access until the end of the paid billing period; auto‑renewal will be turned off so you are not billed again. If you cancel partway through a paid period there is usually no immediate loss of service until that period ends. Account data such as viewing history, settings, and saved preferences may be retained by DGN unless you request account deletion - check their privacy or account-deletion policy for specifics.
Refund eligibility depends on how the subscription was purchased and the provider’s policy. Web purchases made directly through DGN may be eligible for refunds at the company’s discretion and according to their terms of service. In‑app purchases billed by Apple or Google are governed by Apple’s and Google’s refund policies respectively; you must request refunds from those platforms and their approval criteria vary. Exceptions (such as duplicate charges, unauthorized transactions, or billing errors) are commonly considered for refund if documented promptly - keep receipts and contact support as soon as you notice an issue.
| Plan | Price | Period |
|---|---|---|
| DGN Basic (In-App, Canada) | US$7.99 | Monthly |
| DGN Standard (In-App, Canada) | US$17.99 | Monthly |
| DGN Standard (In-App, Canada) | US$179.99 | Annual |
| DGN Pro (In-App, Canada) | US$24.99 | Monthly |
| DGN Pro (In-App, Canada) | US$249.99 | Annual |
| DGN Basic (Web, Official) | US$5.99 | Monthly |
| DGN Basic (Web, Official) | US$59.99 | Annual |
| DGN Standard (Web, Official) | US$12.99 | Monthly |
| DGN Standard (Web, Official) | US$129.99 | Annual |
| DGN Pro (Web, Official) | US$19.99 | Monthly |
| DGN Pro (Web, Official) | US$199.99 | Annual |
| DGN Standard (Web, PDGA-member discounted) | US$5.99 | Monthly |
| DGN Standard (Web, PDGA-member discounted) | US$69.99 | Annual |
| DGN Pro (Web, PDGA-member discounted) | US$12.99 | Monthly |
| DGN Pro (Web, PDGA-member discounted) | US$139.99 | Annual |
| DGN Basic (Web, PDGA-member discounted) | Free | Monthly |
All listed prices are in US dollars. No explicit Canadian dollar (CAD) pricing was found; actual CAD cost will depend on Apple, Google, or your payment processor’s currency conversion at purchase time.
Canadian consumers have protections that apply to subscriptions and automatic renewals including requirements for clear disclosure of terms, renewal procedures, and cancellation mechanisms. Specific rules vary by province and territory; some provincial consumer protection laws require businesses to obtain explicit consent for recurring charges and to provide an easy cancellation method. If you believe a charge is unauthorized or the merchant did not disclose terms properly, contact the merchant first, keep records, and consider contacting your payment provider to dispute the charge. For national guidance see the Government of Canada consumer resources at canada.ca. For app store purchases, Apple and Google handle billing and refunds directly and may have different remedies available - see their support pages for refund requests.
User reports for DGN commonly note that cancelling web subscriptions is usually straightforward when done through the account portal, while in‑app subscriptions can be confusing because they must be managed through Apple or Google. Customers sometimes experience delays in support responses or confusion when multiple accounts or payment methods are in use. Positive feedback often highlights quick access to events until the end of the billing period after cancellation. Keep documentation of your cancellation request to resolve follow‑up issues quickly.
Common mistakes include deleting the app but not cancelling the subscription in the Apple or Google account (app deletion does not stop billing), canceling one account while another active account remains, neglecting to keep a confirmation screenshot or e‑mail, and assuming customer support has completed a cancellation without receiving written confirmation. Another frequent error is requesting a refund from the merchant when the purchase was billed by Apple or Google - those platforms require refund requests through their own systems.
| Method | Refund | Difficulty |
|---|---|---|
| Web (official DGN purchase) | Possible - depends on DGN policy and circumstances | Low to Medium |
| Apple App Store (In‑App, iOS) | Handled by Apple - request through Apple; approval varies | Medium |
| Google Play Store (In‑App, Android) | Handled by Google Play - request through Google; approval varies | Medium |
| Email or phone support to DGN | Possible - merchant discretion and proof required | Medium |
| Postal mail (written cancellation) | Possible - proof of mailing recommended; slower process | High |
After you cancel, save any confirmation e‑mail or screenshot, and monitor your bank or card statements to ensure no further charges appear. If the charge continues, contact your payment provider to dispute the transaction and provide the merchant cancellation evidence. If you need help from DGN, use their support channels at discgolfnetwork.com. For refunds through Apple or Google use Apple’s Report a Problem or Google Play refund requests. If problems persist and you are in Canada, consult provincial consumer protection offices or the Government of Canada consumer resources at canada.ca.
Disc Golf Association, Inc.
73 Hangar Way
Watsonville, CA 95076
United States
If you choose to cancel by postal mail, include full account details and request confirmation; we recommend sending as registered mail (raccomandata A/R) and keeping the mailing receipt and tracking information.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.