Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Discovery Channel
9 Channel Nine Court, Suite 300
M1S 4B5 Scarborough
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Discovery Channel service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Discovery Channel: Easy Method
What is Discovery Channel
Discovery Channel is a factual-entertainment brand that includes a traditional television channel and related streaming services such as discovery+. In Canada the discovery+ streaming service has been operated by Warner Bros. Discovery and offers documentary, science, nature and reality programming from the Discovery portfolio.
Note that the current Warner Bros. Discovery‑operated discovery+ service in Canada is scheduled to be discontinued on February 17, 2026 and replaced by a Rogers‑operated version launching January 14, 2026; pricing and procedures for the new service have not yet been published.
How to cancel Discovery Channel
Cancellation steps depend on how you subscribed: directly to discovery+, through a platform (Apple, Google Play), via Amazon Prime Video Channels, or through a third‑party provider. Follow the set of steps that matches your purchase path and keep proof of cancellation (confirmation email, screenshot, or postal receipt).
- Direct discovery+ (website or app): Sign in at the discovery+ account page, go to Subscription or Billing, select Cancel Subscription, follow the on‑screen prompts, and save the confirmation email or screenshot. Check your next billing date to confirm no further charges.
- Prime Video - discovery+ channel: Open your Amazon account, go to Your Memberships & Subscriptions or Channels, find discovery+, select Cancel Channel, and confirm. Keep Amazon’s cancellation confirmation.
- Apple App Store (iPhone/iPad/Apple TV): Open Settings > your name > Subscriptions, find discovery+ and tap Cancel Subscription. Save the Apple confirmation or screenshot.
- Google Play (Android): Open Google Play Store > Profile > Payments & subscriptions > Subscriptions, locate discovery+ and cancel; keep the Play Store confirmation email or screenshot.
- Third‑party/cable bundle: Contact your TV or internet provider’s customer support and request cancellation of the discovery+/bundle component; obtain written confirmation from the provider.
- Registered mail (formal written cancellation): Prepare a signed letter with your account name, email, subscription ID, and desired cancellation date. Send by registered mail (raccomandata A/R) to the address below and retain the return‑receipt as proof.
What happens when you cancel
When you cancel an active subscription you normally retain access until the end of the paid billing period; cancellation prevents future recurring charges. Recovery of previously streamed content will depend on the platform’s retention policies and the scheduled discontinuation/relaunch of the service in Canada.
Account information such as your profile, viewing history and billing records will be retained in line with discovery+’s privacy policy and applicable law; you can request access, correction or deletion of personal data under Canadian privacy legislation (see the privacy authorities link below).
Will I get a refund?
Refunds depend on how you subscribed and the specific terms in effect when you purchased. In many cases monthly subscriptions are not refunded for partial unused periods, though trial subscriptions and certain billing errors may be eligible for a refund. Purchases made through third parties (Apple, Google, Amazon) are governed by those platforms’ refund policies.
If you believe you were billed incorrectly, contact the platform or discovery+ customer support promptly and provide proof (statement, confirmation). For unauthorized charges, you can also contact your credit card issuer to dispute the charge.
Discovery Channel plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| discovery+ (with ads) | C$5.99 | Monthly | Unlimited access with limited ads (same content as ad‑free plan) |
| discovery+ (Ad‑Free) | C$8.99 | Monthly | Unlimited access without ads, includes offline mobile downloads |
| Prime Video - discovery+ (Ad‑Free) | C$6.99 | Monthly | Ad‑free version via Prime Video Channels |
Your consumer rights in Canada
Canadian consumer protection is primarily handled at the provincial level, but federal laws also apply. You have the right to clear contract terms, truthful advertising and to challenge unauthorized or deceptive billing. If a business fails to honor its published terms, you can file a complaint with your provincial consumer protection office.
For privacy and personal data matters, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation to access, correct or request deletion of your personal information. If you are unable to resolve a dispute with the company, you may consider contacting your payment provider to dispute a charge or pursuing a complaint with a consumer affairs office or small claims court.
Customer experiences
User reports are mixed: many customers find online self‑service cancellation straightforward and receive immediate confirmations, while others report delays or continued charges when subscriptions were managed through third parties or when confirmation was not saved. Accounts managed through Amazon, Apple or Google generally follow those platforms’ standard flows and their support teams can help.
The announced transition from Warner Bros. Discovery to a Rogers‑operated service has caused additional confusion for some subscribers about timing, account migration and potential credits or changes in content; keep an eye on official communications from discovery+ and Rogers for details.
Documentation checklist
- Account email and full name used on the account
- Subscription ID or order/receipt number
- Date you requested cancellation and the billing period end date
- Screenshots or saved confirmation emails showing cancellation
- Credit card or bank statement lines showing charges (if disputing)
- Return‑receipt for any registered mail sent to Customer Support
Common mistakes
Common errors include cancelling the app on a device without cancelling the subscription at the platform level (Apple/Google/Amazon), not saving cancellation confirmations, and assuming canceling one service removes associated third‑party channel subscriptions. Example: deleting the discovery+ app does not cancel a subscription billed through Apple or Google; you must cancel via your Apple ID or Google Play subscriptions.
Another frequent mistake is contacting the wrong provider - if you subscribed through Amazon Prime Channels, discovery+ support may direct you to Amazon for billing matters. Always confirm which company billed you before requesting refunds or disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct discovery+ (website/app) | Refunds rare for partial months; trials or billing errors may be refunded | Easy |
| Prime Video channel | Refunds handled by Amazon per channel policy | Easy - Medium |
| Apple App Store / Google Play | Refunds governed by Apple/Google policies; possible but not guaranteed | Medium |
| Registered mail / written notice | Formal proof of notice may help disputes; refund depends on terms | Medium - Hard (requires postal proof) |
After cancelling
After you cancel, save all confirmations and monitor your bank or card statements for unexpected charges. If billing continues, contact the platform first (discovery+, Amazon, Apple, Google) and then your card issuer if necessary. Keep an eye on official messages about the service transition to Rogers for any migration offers, credits or renewals that may affect your account.
Helpful resources: discovery+ help pages, Amazon Channels support for Prime Video, Apple/Google subscription support, and Canadian consumer protection/privacy authorities listed below.
Address
Send registered mail (raccomandata A/R) to:
Discovery+ Customer Support, Warner Bros. Discovery, Attention: Cancellation Department, 9 Channel Nine Court, Suite 300, Scarborough, ON M1S 4B5, Canada
Useful links:
Google Play Help (subscriptions)
Government of Canada - Office of Consumer Affairs