Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Docplay
Level 6, 36 Wellington Street
3066 Collingwood
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Docplay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Docplay: Easy Method
What is Docplay
DocPlay is a subscription streaming service, operated by Madman Entertainment in Australia, focused on documentaries and factual programming. It offers an ad‑free catalogue with HD/4K where available and a trial period for new subscribers.
How to cancel Docplay
- Via Web: Log into your DocPlay account at docplay.com, go to Your Account → Preferences → Subscription tab, and select Free User to cancel.
- Via App Store (iTunes): Cancel through your Apple ID → Subscriptions in your device or at Apple account settings (DocPlay subscriptions billed by Apple must be cancelled in Apple’s subscription management).
- Via Google Play: Cancel via Subscriptions in the Google Play Store app or at Google Play account (DocPlay subscriptions billed by Google must be cancelled there).
- Via Amazon: If you subscribed through Amazon, cancel the subscription via your Amazon account’s Digital Subscriptions or Apps & Subscriptions page.
What happens when you cancel
When you cancel, your subscription will stop auto‑renewing and you will retain access to DocPlay for the remainder of your current paid period (or the remainder of your free trial, if applicable). Your account remains present as a free account unless you request deletion; DocPlay’s terms cover retention of account and usage data. Content already streamed or downloaded is subject to the service’s access rules and device licensing.
Will I get a refund?
DocPlay offers a 14‑day free trial for new subscribers; after the trial the plan becomes paid. DocPlay’s publicly stated help information does not provide an explicit time‑limited refund policy beyond the trial period. The Terms & Conditions note consumer guarantees under Australian Consumer Law that may entitle users to remedies (for example, refunds or resupply) for major failures, but they do not specify a routine refund window for paid plans.
If you subscribed via Apple, Google or Amazon, refunds and purchase disputes are usually handled by the respective platform according to their refund rules. If you believe you have a statutory consumer claim (for example, a major failure), you may wish to raise it with DocPlay support and/or your payment provider; outcomes may differ depending on where the purchase was made and applicable law.
Docplay plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | AUD 9.99 (approx.) | Monthly | Full catalogue, HD/4K, no ads, 14‑day free trial |
| Annual Subscription (unverified) | $79.99 (likely USD) | Annual | Assumed similar features; source not official |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws. These laws vary by province but commonly cover unfair practices and provide remedies for goods or services that fail to meet reasonable expectations. Because DocPlay is operated by an Australian company and references Australian Consumer Law in its Terms, the specific legal route can depend on where the contract was formed and how you paid.
If you are in Canada and have a dispute (for example, a defective service), consider: contacting DocPlay support first; checking the refund policies of the platform you used to pay (Apple/Google/Amazon); and, if necessary, contacting your bank or card issuer about a charge dispute. For formal advice about legal rights and remedies, consult a local consumer protection office or legal advisor in your province.
Customer experiences
There are no widely reported, Canada‑specific user reviews for DocPlay on major review sites (Trustpilot, ProductReview) according to available checks. Users elsewhere report using the web portal and app stores for subscription management; experiences with refunds and cancellations generally follow the platform used for billing (web vs. Apple/Google/Amazon).
Documentation checklist
- Account email and username used for DocPlay
- Order/receipt emails or screenshots showing payment date and billing method
- Start date of free trial (if applicable)
- Platform used to subscribe (DocPlay web, Apple, Google Play, Amazon)
- Screenshots of subscription page or confirmation of cancellation
- Support ticket number or correspondence (if you already contacted DocPlay)
Common mistakes
Users commonly cancel the app but not the subscription - uninstalling the DocPlay app does not cancel a subscription billed by Apple, Google or Amazon. Another frequent error is cancelling a subscription under the wrong Apple/Google account; make sure you’re signed into the same account that was used to purchase DocPlay. Expecting an automatic refund outside the trial period is another mistake - DocPlay’s public materials do not promise routine refunds after the trial. Finally, cancelling a subscription is not the same as deleting your account; if you want your account removed, check DocPlay’s privacy or account deletion options and request removal explicitly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (DocPlay account) | Refunds not routinely provided beyond the 14‑day trial; consumer remedies may apply for major failures | Easy - cancel in account settings |
| Apple / iTunes | Refunds handled by Apple under its policies | Medium - cancel via Apple ID Subscriptions |
| Google Play | Refunds handled by Google Play policies | Medium - cancel via Google Play Subscriptions |
| Amazon | Refunds handled by Amazon if subscribed through Amazon | Medium - cancel via Amazon account subscriptions |
After cancelling
After you cancel, verify that auto‑renewal is turned off in the same place you made the purchase (DocPlay web, Apple, Google Play, or Amazon). Keep your confirmation emails or screenshots until the end of the billing period. If you need help, check DocPlay’s help page at https://www.docplay.com/help and the Terms & Conditions at https://www.docplay.com/terms-conditions. For purchases made through app stores, consult the store’s refund process and support pages.
Address
Madman Entertainment Pty Ltd, Level 6, 36 Wellington Street, Collingwood, VIC 3066, Australia