Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Dogtv
1822 E Route 66
91740 Glendora
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dogtv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dogtv: Easy Method
What is Dogtv
DOGTV is a streaming service designed for dogs and their owners, offering programming intended to calm, entertain, and reduce separation anxiety in pets. The service provides continuous, curated audiovisual content and is available via the DOGTV website and through mobile app stores.
How to cancel Dogtv
- Web (dogtv.com): Log in on the same platform you used to subscribe, go to "Manage Account" → "Manage Subscription" → "Cancel Subscription." DOGTV states you can cancel anytime via account settings; there are no cancellation fees or long‑term contracts for standard subscriptions.
- App Store (iOS): Subscriptions purchased through Apple are managed through your iTunes/App Store account. Open your iTunes/App Store subscriptions and disable auto‑renewal at least 24 hours before the end of the current billing cycle to prevent renewal. Note that any unused portion of a free trial is forfeited once payment is taken.
- Google Play (Android): Subscriptions purchased through Google Play are managed in your Google account. Open Google Play subscriptions and disable auto‑renewal at least 24 hours before the cycle end. Any unused portion of a free trial is forfeited when payment occurs.
- Certified mail (optional): If you prefer a written notice, you may send a cancellation letter by certified mail (raccomandata A/R) to DOGTV’s Glendora contact address. Keep proof of posting and delivery.
What happens when you cancel
When you cancel a subscription, access typically continues until the end of the period you have already paid for (unless the platform’s rules state otherwise). For subscriptions billed through third parties (Apple or Google), disabling auto‑renew prevents future charges but does not remove past charges processed through those platforms. Your account and profile data are retained according to DOGTV’s data and privacy practices; if you want data removed, contact customer support to request account deletion or review the privacy policy on dogtv.com.
Will I get a refund?
Refund eligibility depends on where and which plan you purchased. Purchases made directly on DOGTV.com for standard Monthly and Annual subscriptions are covered by a 30‑day satisfaction guarantee (effectively a right to cancel and receive a refund within that period), but this guarantee explicitly excludes the Premium Pack. The Premium Pack (the annual bundle including the GPS collar, training session, veterinary care month and BuddyID tag & registration) is final sale and non‑refundable; you may cancel to stop future renewals but no pro rata or full refunds will be issued for unused time. For subscriptions purchased through the App Store or Google Play, refund and trial‑forfeiture rules follow those platforms’ processes - note that any unused portion of a free trial is forfeited once payment is taken.
Dogtv plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Subscription (via App Store, Canada) | C$12.49 | Monthly | Unlimited access, auto‑renewing, 7‑day free trial |
| Yearly Subscription (via App Store, Canada) | C$99.99 | Annual | Unlimited access, auto‑renewing, 7‑day free trial |
| Monthly Subscription (via DOGTV website) | US$9.99 (≈ C$9.99 equivalent) | Monthly | Unlimited access, cancel anytime, 7‑day free trial |
| Annual Subscription (via DOGTV website) | US$74.99 (≈ C$74.99 equivalent) | Annual | Unlimited access, cancel anytime, 7‑day free trial |
| Premium Pack (website bundle) | US$99.99 (≈ C$99.99 equivalent) | Annual | DOGTV annual subscription + GPS collar, training session, veterinary care month, BuddyID tag & registration; non‑refundable |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws require clear disclosure of cancellation terms for remote‑sold goods and services, and some provinces provide a short cooling‑off period (for example, a couple of days) for certain remote transactions. These legal cooling‑off rights are generally shorter and narrower than the 30‑day satisfaction guarantee DOGTV offers for web purchases. Annual subscriptions that do not offer pro‑rata refunds may be challenged as unfair terms if the non‑refund policy is not clearly and prominently disclosed at the time of sale. If you believe terms were not made clear or you cannot obtain a promised refund, you may escalate the matter to your provincial consumer affairs office or use the Government of Canada consumer protection resources for guidance.
Customer experiences
Many customers praise DOGTV for helpful customer service and report that the programming can reduce separation anxiety and calm dogs during stressful events like thunderstorms. At the same time, some reviews note difficulty in locating cancellation options or experiencing billing issues that require follow‑up with support. Others have reported charged after cancelling or trial cancellation problems when purchases were made outside the website; these complaints appear in consumer review forums and highlight the importance of cancelling using the same platform where the subscription originated and saving confirmation records.
Documentation checklist
- Account email and username used for DOGTV
- Order number or receipt showing purchase date and payment method
- Subscription platform (DOGTV website, App Store, or Google Play)
- Screenshot or copy of the subscription page showing plan and price (if available)
- Any confirmation or cancellation emails and dates of attempted cancellation
- Proof of certified mail (tracking number and delivery confirmation) if sending a mailed cancellation
Common mistakes
Users commonly try to cancel on the wrong platform: subscriptions purchased through Apple or Google must be cancelled in those accounts, not on dogtv.com. Missing the 24‑hour cutoff for disabling auto‑renew on App Store or Google Play can result in an unwanted renewal charge. Another frequent error is assuming annual plans will be refunded pro‑rata; the Premium Pack is explicitly non‑refundable and many annual plans do not offer pro‑rata refunds unless covered by the web 30‑day guarantee. Finally, people sometimes fail to retain cancellation confirmations or proof of postage when sending mailed notices, which complicates disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (dogtv.com) | 30‑day satisfaction guarantee for standard Monthly & Annual purchases made on DOGTV.com (Premium Pack excluded) | Low - cancel via account settings ("Manage Account" → "Manage Subscription" → "Cancel Subscription") |
| App Store (iOS) | Refunds follow Apple's policies; unused trial portion is forfeited at payment | Medium - must cancel via your Apple/iTunes/App Store subscriptions >24 hours before renewal |
| Google Play (Android) | Refunds follow Google Play policies; unused trial portion is forfeited at payment | Medium - must cancel via your Google Play subscriptions >24 hours before renewal |
| Certified mail (Glendora address) | Cancels future renewals when received; refunds follow original purchase terms (web or platform) | High - slower, requires proof of delivery; useful when other routes fail |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the cancellation and the date access will end. If you paid on DOGTV.com and requested a refund within the 30‑day satisfaction guarantee, allow the timeframe indicated in DOGTV’s policy for processing and check your original payment method. For platform purchases, follow Apple or Google’s refund procedures if you need reimbursement. If you encounter problems with billing or unclear terms, contact DOGTV customer support and, if unresolved, consider contacting your provincial consumer affairs office.
Helpful links: DOGTV home and support pages: dogtv.com and dogtv.com/faq. Apple subscription support: Cancel subscriptions on iPhone, iPad, and iPod touch. Google Play subscription support: Cancel subscriptions on Google Play. Government of Canada consumer information: Canada - consumer protection.
Address
Send certified mail (raccomandata A/R) for written cancellation notices to:
DOGTV / Customer Relations
1822 E Route 66
Glendora, CA 91740
USA