Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Epix
260 Madison Avenue
10016 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Epix service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Epix: Easy Method
What is Epix
Epix, now rebranded as MGM+, is a subscription streaming service offering movies, series and original programming. In Canada the service is geo‑blocked for general access; subscriptions and billing are typically managed through third‑party platforms rather than directly through Epix/MGM+.
How to cancel Epix
Because Epix/MGM+ subscriptions are most often billed through external providers, cancellation is usually handled through the store or TV provider where you originally subscribed. If you signed up directly on the web, you can cancel in your account settings on the Epix/MGM+ website. If you need to send a written cancellation or dispute, send it by certified or registered mail to the customer service address.
- If you subscribed via Apple App Store: open your Apple ID subscriptions and cancel there. See Apple support: Apple cancel subscriptions.
- If you subscribed via Google Play: open Google Play > Subscriptions and cancel; see Google Play subscriptions.
- If you subscribed through Roku or your TV provider: sign in to that provider’s account or contact them for cancellation; see Roku billing & subscriptions.
- If you subscribed on the Epix/MGM+ website: sign in at the site and cancel in Account Settings; see an overview at how to contact Epix/MGM+.
- To send a written cancellation or a formal dispute, mail a signed letter by certified/registered post (keep the receipt): Epix, Attn: Customer Service, 260 Madison Avenue, New York, NY 10016, USA.
What happens when you cancel
When you cancel, access generally continues until the end of your paid billing period; you should not be billed again after cancellation. If you cancelled through a third‑party store, that store controls billing and access end dates. Your account data (watch history, preferences) may be retained according to Epix/MGM+ policies and the billing provider’s retention rules; check the service’s privacy or account settings for specifics.
Will I get a refund?
No Canada‑specific official refund policy for Epix/MGM+ was located. Many streaming services do not issue refunds once a billing period has started. Refunds, if offered, are usually handled by the billing provider (Apple, Google, Roku or your TV provider) rather than Epix/MGM+ directly. There is no confirmed automatic 14‑day cancellation right or guaranteed refund for Epix/MGM+ subscriptions in Canada - provincial consumer protection rules can vary, and exceptions (for example, billing errors) may be handled on a case‑by‑case basis by your payment provider.
Epix plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (no ads) | USD 5.99 ≈ C$8.10 | Monthly | 7‑day free trial |
| Annual (no ads) | USD 49.99 ≈ C$67.50 | Annual |
Note: Epix/MGM+ is geo‑blocked in Canada. The above prices reflect USD costs as accessed via a US region (for example, using a US billing method or VPN). Exact Canadian dollar pricing and availability are not publicly listed.
Your consumer rights in Canada
Canadian consumer protection is governed provincially and may provide cooling‑off periods or cancellation rights for certain online purchases, but these rules vary by province and by the nature of the transaction. There is no clear confirmation that Epix/MGM+ specifically honours a statutory 14‑day automatic refund policy in Canada. If you believe your consumer rights apply (for example, in cases of misrepresentation or unauthorized billing), check your provincial consumer protection office and consider contacting your payment provider (Apple, Google, your bank or card issuer) to dispute charges or request a refund.
Customer experiences
There are few Canada‑specific user reviews for Epix/MGM+ on mainstream review sites. General complaint trends reported elsewhere include difficulty contacting support, unresolved refund or cancellation requests, and billing issues - though these reports are not specific to Canadian customers and may reflect interactions with third‑party billing platforms rather than Epix/MGM+ itself.
Documentation checklist
- Account email and username used for the subscription
- Subscription confirmation or receipt (from Apple, Google, Roku, TV provider or Epix/MGM+)
- Screenshots of subscription in the app/store and billing transactions
- Date and method of cancellation attempt (timestamps, support chat transcripts)
- Certified/registered mail receipt if you send a written cancellation to Epix
Common mistakes
Common mistakes include cancelling in the wrong place (for example, cancelling within the Epix app when the subscription is billed via Apple or Google), assuming a cancellation will trigger an automatic refund, and not keeping evidence of cancellation attempts or receipts. For example, a user who cancels in the website account but actually subscribed through Apple may still be billed by Apple until they cancel through their Apple ID; another example is failing to save the certified mail receipt when sending a written dispute.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Handled by Apple; refunds uncommon but requested via Apple support | Low - Medium |
| Google Play | Handled by Google; refunds uncommon but possible via Google Play help | Low - Medium |
| Roku / TV provider | Handled by provider; refunds depend on provider policy | Medium |
| Website (direct web subscription) | Depends on Epix/MGM+ policy; no Canada‑specific refund found | Medium |
| Certified mail to Epix (formal notice) | Refund not guaranteed; useful for dispute evidence | Medium - High |
After cancelling
After you cancel, verify that you received a confirmation email or on‑screen confirmation, keep copies of any receipts and the date your access ends, and check your bank or card statements for further charges. If a charge continues after cancellation, contact the billing provider (Apple, Google, Roku or your TV provider) and your card issuer to dispute the charge. Helpful links: Epix/MGM+ contact overview at how to contact Epix/MGM+, Apple support cancel subscriptions, Google Play help manage subscriptions, Roku support billing & subscriptions, and Canadian consumer information Government of Canada consumer protection.
Address
Epix, Attn: Customer Service, 260 Madison Avenue, New York, NY 10016, United States of America. If you send a written cancellation or dispute, use certified or registered mail and retain the proof of delivery.