Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Glwiz
300 Allstate Parkway
L3R 0P2 Markham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Glwiz service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Glwiz: Easy Method
What is Glwiz
GLWiZ (Glwiz) is a streaming service and hardware provider that offers live television and on-demand content through its GLBox device and apps for web and Smart TVs. It sells subscriptions (monthly, six-month, yearly), ad-free trials, and the GLBox hardware and accessories.
The company supports cancellations by written notice (email or phone) and maintains published legal and refund terms on its website.
How to cancel Glwiz
- Check your account: note the subscription type (GLBox-linked, web/Smart TV, or Ad‑Free trial), billing date and your payment method before proceeding.
- Preferred written methods (per GLWiZ terms): email support@glwiz.com (for GLBox/viewing support) or info@glwiz.com (web/Smart TV account cancellations). You can also call Canada & USA: 1‑800‑236‑2026 (or 1‑866‑236‑2026 for Ad‑Free trial customer service) and rest of world: +1 905‑762‑5037 - but keep a written follow-up for proof.
- If you want indisputable proof of delivery, send a registered letter (raccomandata A/R) to: GLWiz Inc., 300 Allstate Parkway, Markham, Ontario L3R 0P2, Canada and keep the receipt.
- State in your notice: account email, full name, subscription type, last 4 digits of payment method (or order number), date you want cancellation to take effect and request written confirmation of cancellation and any refund calculation.
- For GLBox hardware returns, follow return instructions in GLWiZ’s refund policy and include device serial number and "First Use" date if requested.
What happens when you cancel
For web-viewing and Smart TV subscriptions, cancellation takes effect at the end of the current billing period; GLWiZ’s terms state you cannot terminate mid‑cycle to receive a pro‑rata refund. For GLBox-viewing subscriptions you can give written notice any time; the company issues refunds only according to its refund rules (see below).
After cancellation you generally retain access until the end of the paid period. GLWiZ will keep account and billing records for its internal purposes; if you want data deleted, request that explicitly in writing and ask for confirmation.
Will I get a refund?
Refunds depend on the product and the timing. For subscriptions GLWiZ’s policy is to issue refunds only for full unused months after cancellation; ad‑free subscriptions and the one‑month free trial must be cancelled before the trial ends to avoid a charge, and GLWiZ states no refunds are provided once payment has been processed for Ad‑Free subscriptions.
For GLBox hardware purchases, GLWiZ allows a full refund within 30 days of “First Use” provided Viewing Time is under 20 hours; the refund is reduced by a US $30 restocking fee. If Viewing Time exceeds 20 hours, GLWiZ may deduct $30 plus one full month subscription from the refund. Refunds can take up to 15 business days after receipt and may take up to 10 business days to appear on your credit card. No refunds are accepted after 30 days from the date of First Use.
Accessories sold separately are refundable within 30 days of purchase if returned in original resalable condition and packaging. Because GLWiZ’s published terms limit refunds in several ways, confirm the precise refund entitlement when you request cancellation.
Glwiz plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| GLWiZ 6-month subscription (with GLWiZ TV Box 4K bundle, reseller listing) | US $100.00 (tax included) | 6 months | Includes GLWiZ TV Box 4K Ultra HD + 500 plus unlimited subscription |
| Standalone GLWiZ subscriptions (official channels) | Varies | Monthly / 6-month / Yearly | Web and Smart TV viewing plans; exact Canadian pricing not listed on official channels |
Your consumer rights in Canada
Canadian consumer protection law provides specific rights for distance and online contracts that can include short cancellation or withdrawal periods (often around 14 days) and requirements that providers clearly disclose refund and renewal terms. GLWiZ’s published terms - which limit refunds to full unused months, treat trials as needing cancellation before conversion, and set return conditions for GLBox hardware - may not expressly include statutory withdrawal rights that apply in your province or federally for distance contracts.
For physical products, provinces allow returns for defective items and require clear disclosure of any usage-based deductions or restocking fees. If you believe GLWiZ’s terms conflict with applicable consumer protection laws, document your case, request a formal written explanation, and consider contacting your provincial consumer protection office or the federal consumer protection resources for guidance.
Customer experiences
User reviews are mixed. Positive feedback includes reports that GLWiZ can be easy to use and has provided long-term entertainment for some users. However, multiple reviewers report problems with customer service - including unresponsive emails, long hold times, and difficulty getting cancellations confirmed - and complaints about subscriptions not being honoured (including alleged lifetime offers), being charged after cancellation, automatic billing problems, and technical issues with apps and devices.
Documentation checklist
- Account email and username, order number or device serial number (GLBox), and payment method details (last 4 digits).
- Dates: purchase date, “First Use” date for GLBox, trial start/end dates, and last billed date.
- Copies of terms/screenshots of the plan and any advertised offers you relied on (e.g., lifetime offers).
- Copies of cancellation requests (sent emails, registered mail receipt, call reference numbers) and any confirmation from GLWiZ.
- Bank or credit card statements showing disputed charges and screenshots of the app or web account showing active or cancelled status.
Common mistakes
Common errors include cancelling after the renewal date (which results in the next billing charge), failing to keep written proof of cancellation, assuming a free trial will not auto‑renew without explicit cancellation, and contacting the wrong email or support channel. Some users have relied only on phone calls without following up in writing and later had trouble proving the cancellation. Also, returning or requesting a refund for hardware without confirming the “First Use” date and usage hours can lead to denied or reduced refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email (support@glwiz.com / info@glwiz.com) | Possible for full unused months (subscriptions); Ad‑Free: no refund once payment processed; GLBox: see hardware rules | Medium - some reviewers report unresponsive email support |
| Phone (1‑800‑236‑2026 / +1 905‑762‑5037) | Cancellation accepted but refund policies same as above; request written confirmation | High - long hold times and inconsistent outcomes reported |
| Registered mail to company address | Same refund entitlements apply; provides strongest proof of written notice | Low - Medium - takes longer to send but gives best evidence for disputes |
After cancelling
After you cancel, keep all confirmation messages and check that access ends when stated. Monitor bank or credit card statements for any unexpected charges and save those records. If you do not receive a written confirmation within a reasonable time, follow up in writing and consider sending a registered letter as proof. If GLWiZ refuses a refund you believe you are entitled to, you may file a complaint with your provincial consumer protection office or dispute the charge with your credit card issuer.
Useful links: GLWiZ legal/refund terms: GLWiz Legal; company reviews: GLWiZ on Trustpilot; Canadian consumer information: Government of Canada - Consumer Protection.
Address
GLWiz Inc., 300 Allstate Parkway, Markham, Ontario L3R 0P2, Canada