Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Hayu
St Giles High Street 1, Central St Giles
WC2H 8NU London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hayu service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Hayu: Easy Method
What is Hayu
Hayu is a subscription streaming service focused on reality television and related content. It offers ad‑free access to current and back‑catalog reality shows, available via hayu.com and through platform partners such as the Apple App Store, Google Play, Amazon Prime Video Channels and some carrier bundles in Canada.
How to cancel Hayu
- Web (direct via hayu.com): Log into your Hayu account on the web → go to "My Account" → Payment Details or Subscription → click "Cancel Subscription" → follow the prompts. Cancellation stops auto‑renewal; you keep access until the end of the paid period.
- Apple App Store (iPhone/iPad/Apple TV): Open Settings → tap your Apple ID at the top → Subscriptions → select Hayu → tap "Cancel Subscription" and confirm. Cancel at least 24 hours before renewal to avoid being charged.
- Google Play (Android): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Hayu → tap "Cancel subscription".
- Amazon Prime Video Channels or TV provider: Manage and cancel the Hayu channel/subscription through your Amazon account (Account → Memberships & Subscriptions → find Hayu → cancel) or via your TV provider’s account/device subscription management.
What happens when you cancel
Cancelling stops the automatic renewal of your subscription. You will normally retain access to Hayu for the remainder of the paid billing period (for example, until the end of the month or until a prepaid term expires). Hayu generally preserves your account information and viewing history, but retention of data and when it is removed varies by provider and is governed by Hayu’s terms and the platform you used to subscribe.
Will I get a refund?
Hayu commonly offers a free trial (about seven days) that you can cancel before it ends to avoid charges. Beyond that, Hayu’s stated practice is that cancelling stops future renewals but does not automatically produce refunds for charges already billed. Users have reported that refunds are not routinely given. If you believe you were charged in error, the recommended route is to request a refund from the platform where you subscribed (Apple, Google Play, Amazon) or to contact Hayu web support if you subscribed directly; success is not guaranteed and outcomes vary.
Hayu plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly rolling | C$7.99 (+ applicable taxes) | Monthly | Ad‑free reality streaming, cancel anytime |
| 6‑Month rolling | C$38.99 (+ applicable taxes) | 6‑Month | Ad‑free streaming, prepaid 6‑month access |
| 12‑Month rolling | C$70.99 (+ applicable taxes) | Annual | Ad‑free streaming, prepaid 12‑month access |
| Hayu + StackTV via Amazon Prime bundle | C$14.99 | Monthly | Includes Hayu and StackTV via Prime Video bundle |
| TELUS/Koodo standalone (promotional) | C$6.99 per month | Monthly | Discounted rate for eligible TELUS or Koodo customers |
Your consumer rights in Canada
Canadian consumer protection does not automatically grant a 14‑day statutory right to cancel or receive a refund for digital streaming services unless the provider’s terms or a platform’s policy explicitly allow one. Hayu does not advertise a statutory refund right for post‑payment cancellations. If you need a refund or have an unauthorized charge, contact the platform where you subscribed (Apple, Google Play, Amazon) or Hayu web support, keep records of your cancellation and charges, and consider contacting your bank or card issuer to dispute unauthorized transactions. For persistent issues you can also consult provincial consumer protection offices for guidance.
Customer experiences
Experiences vary. Some users report reliable playback and that Hayu preserves watch progress, providing a straightforward streaming experience. Other users report frequent technical problems (crashes, buffering and error codes), difficulty navigating the app, problems cancelling or being billed after cancelling, and poor customer service or unsuccessful refund requests. These mixed reports suggest outcomes depend on how you subscribed, the platform you use, and case‑by‑case support responses.
Documentation checklist
- Account email/username used for Hayu
- Date and time of subscription and of any cancellation attempts
- Receipt or billing statement showing Hayu charges (screenshots or PDF)
- Confirmation screens/emails for cancellation (screenshots)
- Subscription source (Hayu web, Apple App Store, Google Play, Amazon channel, or carrier)
- Support ticket numbers or correspondence (if you contacted Hayu or the platform)
Common mistakes
Common issues include cancelling too close to the renewal time (for example missing the App Store’s 24‑hour guideline and still getting charged), assuming that cancelling will automatically create a refund for the last charge, or cancelling on the Hayu site when the subscription was purchased through Apple, Google Play, Amazon or a carrier - each must be cancelled via the original point of purchase. Not keeping records of cancellation attempts and receipts makes it harder to resolve billing disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via hayu.com) | No - cancellation stops renewal; refunds are unlikely and handled case‑by‑case | High (users report billing disputes and mixed support responses) |
| Apple App Store (iOS) | Request via Apple; possible but not guaranteed | Low (easy to cancel in Settings; must allow 24+ hours before renewal) |
| Google Play (Android) | Request via Google Play; possible but not guaranteed | Low (cancellation is straightforward via Play Store) |
| Amazon Prime Video Channels / TV provider | Request via the provider; possible but not guaranteed | Medium (process depends on the provider’s interface and policies) |
After cancelling
After you cancel, save any confirmation emails or on‑screen cancellation receipts. If you need support or want to request a refund, contact the platform you used to subscribe first (Apple/Google/Amazon) or Hayu web support if you subscribed directly. Useful links: Hayu home/support: hayu.com; Apple subscriptions help: manage Apple subscriptions; Google Play subscriptions: manage Google Play subscriptions; Amazon channel subscriptions: manage Amazon Prime Video Channels. If charges are unauthorized or unresolved, contact your bank or card issuer and consider contacting provincial consumer protection services for next steps.
Address
Universal Pictures Subscription Television Limited - Hayu, Attn: Customer Service, St Giles High Street 1, Central St Giles, London WC2H 8NU, United Kingdom