Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Hbo Go
30 Hudson Yards
10001 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hbo Go service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Hbo Go: Easy Method
What is Hbo Go
Hbo Go is a legacy streaming brand that provided HBO television content through various distribution partners; the service itself is not offered as a standalone product in Canada. In Canada, HBO programming is distributed through Bell Media's Crave and other licensed partners, while the U.S. service formerly known as HBO Max (now often called Max) is a separate platform with different availability and billing arrangements.
How to cancel Hbo Go
- If you subscribed via Apple App Store: open your iOS Settings → tap your name → Subscriptions → find "HBO Max" or "HBO Go" → Cancel. You will keep access until the end of your current billing cycle. For Apple's refund or charge disputes, use Apple's support pages or "Report a Problem". HBO/Intercom guidance.
- If you subscribed via Google Play: open the Google Play Store → Menu → Subscriptions → select the HBO subscription → Cancel subscription. You cannot cancel a Google Play - billed subscription from HBO's site or app. See Google Play support for refunds. Digital Trends.
- If you subscribed directly on the web to HBO/Max: sign in on the web → Profile → Settings → Subscription → Manage Subscription → Cancel. Your access typically continues through the paid billing period. HowToStream.
- If your subscription is billed through a cable/satellite provider or a platform like Roku or Amazon Prime Channels: cancel through that provider's account/subscription management (for example Roku's "My Subscriptions" or your TV provider's customer portal); HBO cannot cancel those for you. Intercom.
- If HBO content was bundled with a Canadian cable package (common in Canada): contact your cable provider directly - HBO Go/Crave bundled access typically must be cancelled through the provider; you cannot cancel it on an HBO site. Digital Trends.
- If you prefer a written, traceable cancellation: send a registered letter (recommendation: raccomandata A/R or your local tracked mail) to HBO's corporate address with your account details and a clear request to cancel and confirm the cancellation in writing. Keep a copy and the tracking/receipt.
What happens when you cancel
When you cancel, you normally retain access to the service until the end of the current paid billing period; cancellation prevents the subscription from auto-renewing. After the paid period ends, most accounts are converted to a free/basic state and you lose access to premium content until you re-subscribe. Account information such as your profile and some preferences are typically retained, but availability of saved lists, downloads, or playback progress may vary by platform and provider.
Will I get a refund?
HBO/Max itself generally does not issue refunds for cancelled periods; cancellations stop future billing but do not typically refund the current billing period. Refunds and charge disputes depend on the billing provider: Apple and Google Play have their own refund procedures you must follow, and third-party providers (cable operators, Roku, Amazon, etc.) set their own refund policies. In some specific markets and billing arrangements (for example certain agreements with regional entities), prorated refunds may be available under contract terms, but that is the exception rather than the rule. Note that, as a practical matter, many digital streaming services are considered "accessed" services and are not subject to a statutory 14‑day cooling-off refund once you begin using them.
Hbo Go plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Crave Standard with Ads | C$14.99/month | Monthly | Up to 4K video, ads, 4 simultaneous streams |
| Crave Premium (Ad‑Free) | C$22.00/month | Monthly | Up to 4K, no ads, offline downloads, 4 simultaneous streams |
| Crave Mobile/Basic (with ads) | C$9.99/month | Monthly | Lower resolution (720p), ads, 1 stream, no downloads |
| U.S. Max With Ads via VPN (approx.) | Approx. C$13.74/month | Monthly | Full HBO Max content, ads, HD |
| U.S. Max Ad‑Free via VPN (approx.) | Approx. C$23.36/month | Monthly | Ad‑free, HD, 30 downloads |
| U.S. Max Ultimate Ad‑Free via VPN (approx.) | Approx. C$28.86/month | Monthly | Ad‑free, 4K, Dolby Atmos, 100 downloads |
Your consumer rights in Canada
In Canada, there is no mandatory 14‑day cooling-off period that requires refunds for digital streaming services once the service has been accessed; industry norms and legal guidance treat immediately accessed digital content differently from physical goods. The U.S. “click‑to‑cancel” proposals do not apply in Canada, so your rights to cancel and obtain refunds depend primarily on the terms and processes of the billing provider (Apple, Google, cable company, platform) and any contractual terms in place with that provider.
Customer experiences
Customer feedback is mixed: many users praise the strength and variety of HBO's content, describing some programming as “top content.” At the same time, common complaints include buffering, freezing, app crashes and general streaming quality issues, reports of excessive ads even on paid tiers, slow or unhelpful customer service, and occasional billing anomalies such as duplicate charges that required contacting support to resolve.
Documentation checklist
- Account email/username and subscription ID (if shown in your account)
- Name on the account, billing address, and last 4 digits of the payment card
- Billing provider name (Apple, Google Play, Crave/cable provider, Roku, Amazon, etc.)
- Date of most recent charge and a copy or screenshot of the billing/receipt
- Copies/screenshots of the subscription page showing plan and renewal date
- A written cancellation request (email or letter) and a request for written confirmation
- Copies of correspondence with support and any cancellation confirmation numbers
- If sending mail: tracking number / registered mail receipt
Common mistakes
People commonly try to cancel the subscription in the wrong place (for example, cancelling on the HBO app when the subscription is billed by Apple, Google Play, Roku, or a cable provider). Another frequent mistake is assuming cancellation triggers an immediate refund; in most cases it only stops future renewals. Not obtaining a written confirmation or failing to capture screenshots of the subscription page and confirmation can make disputes harder to resolve. Also check for family/shared Apple IDs or multiple app store accounts where the subscription might be billed to another account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds handled by Apple (follow Apple's "Report a Problem"); HBO typically does not issue refunds for App Store billing. | Low |
| Google Play subscription | Refunds handled by Google Play (request via Google Play support); HBO cannot directly refund Google charges in most cases. | Low |
| Direct web subscription (HBO/Max) | HBO/Max generally does not provide refunds; access continues to the end of the billing period. | Low |
| Cable/satellite or platform billing (Roku, Amazon Prime Channels) | Refunds and policies depend on the provider; some providers may offer prorated refunds or credits. | Medium |
| HBO bundled by Canadian cable provider | Must be handled by the provider; refunds depend on the provider's contract and policies. | Medium - High |
| Registered letter to HBO corporate (written cancellation) | Unlikely to generate a refund; useful as a formal record and escalation path if other channels fail. | High |
After cancelling
After you cancel, save any confirmation or cancellation number and keep screenshots of the subscription page and billing statements until you have verified that charges have stopped. If you need to request a refund or dispute a charge, contact the billing provider first (Apple, Google Play, your cable company, Roku, Amazon). For further official guidance on account cancellation, billing, or refunds, consult the provider pages below:
HBO/Max help on billing and refunds, Intercom cancellation guidance, Apple subscriptions support, Google Play subscriptions support, Roku support, Amazon Prime Channels help.
Address
Home Box Office, Inc.
30 Hudson Yards
New York, New York 10001
United States